Spoonflower Reviews 1,560

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the unique designs and the extensive selection of fabrics and wallpapers available. Many found the quality of the products to be good, with some highlighting the beauty and purity of the pattern designs, and the print quality. Reviewers also frequently praised the customer service for being helpful, responsive, and quick to resolve issues. However, some people were dissatisfied with the product quality, mentioning issues like ink coming off, wallpaper shrinking, or colors not matching the website's images. There were also concerns about the pricing, with some finding products to be overpriced. Additionally, some customers experienced problems with orders, such as delays, missing items, or incorrect shipments, and a few noted difficulties with customer service, including unhelpful responses or a lack of a phone number for support.

What people talk about most

Product

People report ambiguous experiences with product quality. While some customers praise the beautiful designs,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising high-quality fabrics, stunning prints,... See more

Order

Clients share ambiguous opinions on order experiences. While some customers praise quick deliveries, accurate... See more

Customer service

Consumers find customer service experiences to be ambiguous. While many reviewers praise the helpfulness and... See more

Price

Customers consistently express disappointment with pricing, finding items like samples and wallpaper to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoonflower makes quality custom products. When I ordered after my original order and the fabrics didn't match they gave me a credit which wasnt required. When I needed to reorder, I had trouble with... See more

Company replied

Rated 4 out of 5 stars

Ordered some pillow covers, pillow inserts, and 2 panel curtains recently. Orders arrived quickly and the prints/colors are exactly as pictured. Not crazy about the pillow inserts, though and the curt... See more

Company replied

Rated 1 out of 5 stars

UPDATE 5.11.26:I found out after ordering samples that some take 25 days to produce, plus mailing time. The original order was made on April 15th. After a few back-and-forth emails, I was happy wi... See more

Company replied

Rated 5 out of 5 stars

I had four dining chairs and four barstools that needed reupholstering, and I’d been searching for the perfect material for ages. Then I discovered Spoonflower. They offer so many designs, and I found... See more

Company replied


Company details

  1. Wallpaper Shop
  2. DIY Store
  3. Fabric Shop

Written by the company

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Spoonflower shorted my fabric order; their cotton shrinks unevenly

I ordered 20 yards of fabric, but the amount of PRINTED fabric on the roll was only 710.5 inches, not 720 inches. The pattern ended 9.5 inches short of where it should have. Despite my complaining to the company, Spoonflower has not made up this shortfall; their snippy response letters make it seem like the shortfall was MY fault.
I also had trouble ordering. Spoonflower did not give vertical and horizontal repeat information for the fabric I wanted. To order during a President’s Day Sale, I had to estimate, using their online image, where the fabric is rippled, and does not lie flat against the yardstick. When I wrote to Spoonflower Help, asking for the correct repeat dimensions, their answer was incorrect— as I later found out, by a factor of 1.5 to 1 !
I am also having trouble working with this fabric. The website recommends washing and ironing it before cutting and sewing, using Delicates cycles. When I did that, the fabric shrank as predicted, but unevenly. Curtain panels that I made by joining 3 lengths of material, have their pattern going uphill (that is, losing up to 1 inch) instead of going straight across, as it should.

16 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Hi Nina. Sorry to hear about the confusion with your fabric order. I see that there were some questions about the pattern repeat size and how it would print across the size of fabric ordered and with the various communications, it looks like the issue with shrinking ended up being overlooked. We will have somebody reach back out to you to make this right! Thank you!

Rated 1 out of 5 stars

Beautiful designs no customer service

They have beautiful designs, but don’t expect any customer service if there is a problem with your order. No phone number, only email messages and it’s been over 24 h during the week and no response.

20 March 2026
Unprompted review
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Reply from Spoonflower

Hi Susan! We have a human customer support team and they are available for live chat business hours, M-F. We offer email support as well and are happy to schedule phone calls if that serves you best. I am sure you have received the help you needed, but feel free to reach back out to us any time!

Rated 5 out of 5 stars

Perfect help

Quick response, helpful answer and kind tone. Thank you very much :)

17 March 2026
Unprompted review
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Reply from Spoonflower

Thank you, Diane!

Rated 5 out of 5 stars

Excellent Customer Service

I received a fabric print that missed the mark a bit. The Customer Service representative was quick to respond and do what could be done to make things right. No fuss, no muss, no hassles. Sometimes mistakes happen, what counts is how you handle it- and in this case, it was handled excellently.

12 March 2026
Unprompted review
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Reply from Spoonflower

Glad to hear it- we want you to be happy with what we have printed and shipped to you. And if you ever want to share the end results with our team, we love to see how it all came together in the end. Enjoy!

Rated 2 out of 5 stars

Warning about wallpaper, read before buying!

TLDR: "the life-spam of our Peel and Stick is 1-2 years and the time in the box before installation may have impacted the longevity or adhesive"
I had purchased wallpaper from Spoonflower before and it has been hanging fine (thus the 2 stars), but I later spent almost $600 on wallpaper for another room and it started falling 5 weeks after hanging. Because of life, I had not hung it right away, so it was outside the 30 day window when they may have done something about it. I reached out and they responded with the quote above. Those facts HAD NOT BEEN DISCLOSED prior to me making the purchase.
I'm writing this review to warn others before they make the same mistake.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service/help center

Original order was not delivered...due to USPS..called immediately the help desk and they rectified the situation...aplogetic and sending my order again. No hassles at all.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Falling off my walls!

I spent over $1,000.00 on the peel and stick wallpaper. It took me several weeks to install. It's been 5 months and it's falling off my walls. I'm sick about it- I worked very hard to match and get the seams just right. I installed a bathroom sink, toilet, and light fixtures over the wallpaper. Putting up new wallpaper will be even more difficult now. If I had to do it over I would purchase regular wallpaper and hire a professional to do the install. Expensive lesson learned.

8 March 2026
Unprompted review
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Reply from Spoonflower

Hi Nichole, so sorry there was an issue with your wallpaper. We are unable to find a communication with our customers support team linked to this, so if your order is within the limitations of our return policy https://support.spoonflower.com/hc/en-us/articles/204444690-Returns-and-Exchanges - please reach out to them if you have not done so already. Thank you!

Rated 5 out of 5 stars

Very responsive customer service

Very responsive customer service! Not AI auto replies. Spoonflower is wonderful, talented artists, beautiful designs, and curation.

7 March 2026
Unprompted review
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Reply from Spoonflower

Thank you so much, Amy. Our customer support team try their best to be there when a customer wants to connect with a human!

Rated 5 out of 5 stars

I recently had to resubmit my tax form…

I recently had to resubmit my tax form and wanted to confirm that everything was submitted correctly. I contacted the Spoonflower Help Center, and they responded very quickly, confirming that everything is in order.

27 February 2026
Unprompted review
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Reply from Spoonflower

Glad we could help, Susana! Thank you for sharing!

Rated 5 out of 5 stars

Great customer service & quality

Great customer service. I use Spoonflower for my business and they're very knowledgeable about fabric and wallpaper types that help me feel more confident choosing the right option. My customers have always been happy with the quality.

27 February 2026
Unprompted review
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Reply from Spoonflower

We appreciate you, Pamela! Feel free to reach out to our team any time.

Rated 5 out of 5 stars

Excellent support and very fast resolution

I recently had some doubts regarding my account information and tax documentation. The support team was excellent—they responded very quickly and were extremely helpful. They confirmed all the information I needed and even corrected an error in my data. It’s a relief to work with a company that truly tries to solve your problems efficiently. Highly recommended!

26 February 2026
Unprompted review
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Reply from Spoonflower

Thank you, Maria! I am glad we were able to reassure you and help you through the process.

Rated 1 out of 5 stars

I will not buy from you again

I will not buy from you again. Please don't contact me

22 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

We understand, Tracy. You may click on "unsubscribe" at the bottom of any of our emails sent and/or text "stop" in a reply our text messages.

Rated 2 out of 5 stars

Great designs, quick delivery, but $20 a yard is too much

I love the breadth of design in Spoonflower fabrics, the incredible variety - and the sales. The new $20 per yard cost is outrageous. It's just too high, up from the already high $18 per yard. With JoAnn Fabrics gone, there is an even greater need for a reliably good fabric shop. But please return the price - to at least $18, but $16 would be even better. Please don't price sewers like me out of a good thing

19 February 2026
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you for sharing your concerns, Anne. We frequently offer sales and discounts on our site which can help bring down the costs of our print on demand fabric. If you are not on our mailing list already, we encourage you to do so! And if you can order in bulk, we are currently running a "Buy More, Save More" promotion for orders that are 15 yards or more. https://www.spoonflower.com/en/small-business

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