SportActives.dk Reviews 

2,993
TrustScore 5 out of 5

4.8

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Company details

  1. Bicycle Shop
  2. Bike accessories store
  3. Fitness and nutrition

Written by the company

SportActives.dk er en online shop med et bredt udvalg af beklædning og tilbehør til cykling. Vi ønsker at blive din foretrukne leverandør af tøj, udstyr til cykling, energiprodukter og rådgivning. Du finder alle de kendte mærker i shoppen og priserne er absolut konkurrencedygtige. Vores personale er faguddannet inden for sportsbrancen og er selv dedikerede udøvere inden for mange forskellige sportsgrene. Vi tilstræber altid at give en god og saglig rådgivning, hvis du har spørgsmål til vore produkter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(2,993)

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Rated 1 out of 5 stars

Return of tried on product not accepted

I ordered two pairs of cycling shoes to find my right size.when returning one pair the shop has refused to take them back due to them not being in new condition. I only tried them on inside to find my size. They would look similar if you would have a physical shop and let someone try on your product.

It can not be expected that this is not allowed in online e-tail, how are you supposed to find you right size?

Currently the return center has the product and I have no redound. Bad customer service with currently not getting a reply at all.

I would never ever recommend anybody to shop at this place!

20 June 2021
Unprompted review
Rated 2 out of 5 stars

I get my order very fast,but socks was…

I get my order very fast,but socks was other than I ordered.

7 January 2021
Unprompted review
SportActives.dk logo

Reply from SportActives.dk

Hello Marija.

I am sorry that you did not receive the socks that you have ordered. Would it be possible for you to contact us on salg@sportactives.dk, so that we can make sure you receive the correct goods?

In advance thank you.

SportActives.dk

Rated 5 out of 5 stars

Fast delivery, great price and service

Very fast delivery. Only I did not receive what I ordered. I ordered BodyGlide Foot Glide. I received "BodyGlide For Her". Whether both products have the same function I don't know. But obviously I did not order BodyGlide for her.

You don't have in stock what your customer ordered? COntact the customer and explain. This has happened to me several times via email, phone and even SMS and it was totally fine, I was happy to accept whatever they had to offer me. But just sending something else is NOT ok.

UPDATE - only a few minutes after my review, SportActives Customer service contacted me, and today only one day later I have received exactly what I had originally ordered.

I REALLY appreciate good customer service. Everybody makes mistakes - what makes a difference is HOW the problem is handled and solved. And this means so much :)

Thank you SportActives - looking forward to shopping with you again soon.

27 August 2020
Unprompted review
SportActives.dk logo

Reply from SportActives.dk

Hello Flavia.

I am very sorry if you by mistake has received the wrong product from us. We do have the BodyGlide Foot Glide in stock, so it looks like a packing mistake from our side. I will send you an e-mail to clarify this mistake and make sure that we can rectify this.

Best regards
Sportactives
Michael

Rated 4 out of 5 stars

good product

Product was received as promised. More details and pictures about product would have been nice.

4 May 2020
Unprompted review

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