http://www.sportandleisureuk.com Reviews 

Order number: 400050428. Cannot raise the handle bars or move the seat forward any further. Not satisfied that the bike is fit for purpose due to the inability to move the handle bars and seat to the requirement heights. I have emailed twice now, requesting a full refund and no response to either email. Absolute joke.

Order reference :400008178 (customer service now ignores me)
So I ordered a rowing machine last year (still under warranty) . The counter stopped working, the pin doesn't fit and the rowing robe snapped while I was rowing ( I could have hurt myself really badly) . So I contacted the customer service (2nd January 2021) about my issues and have provided them with pictures and details. They have informed me that the parts will be ordered and delivered (6January 2021). They also informed me that due to the Christmas period it may take a little longer (fair enough I thought). On the 26th January I have send them another e-mail asking if they could tell me when my parts will be delivered. On the 28th I received an e-mail saying that the parts left the warehouse on the 12.01.2021 but it looked like the parts been lost by the courier and that another order will be placed (Great I thought). On the 10 Feb 2021 I have send them another e-mail asking for the parts and maybe a tracking number. On the 16th I received an e-mail that they were sorry for the delay and that the customer service will talk to the dispatch manager . So on the 20th of Feb they informed me that they will send the parts again . Nothing has arrived yet and I have been sending e-mail over e-mail asking for the parts and a tracking number but they now stopped responding. I can't do my fitness now as the rowing machine isn't working (broke). I'm so unhappy and stressed about it its unreal. I payed over £100 and something pounds for this and I can't use it.

order number #400050183 12x8ft rectangular trampoline . There is a reason for these review pages .The sensible person would of checked these review pages then ordered there trampoline from elsewhere .However the person in question did not check this review site ! so now said person(me!) has a very upset child who cries everytime they see the trampoline box . parts will not fit together .I sent a few emails to customer services as there phone lines are closed . Great . I have had a few generic and abrupt emails from them . I have asked them to collect and credit goods which they said they will not do without investigation . I dont know what else to do but send pictures and explanations of what the connectors etc do not fit together .Im now £250 down and can not afford to simply purchase another one from a reputable store . I will have to see if i can claim compensation from my bank . This is a huge upset for our family .

Received a faulty spin bike from them. They are slow to response to emails, rude and repeat themselves by copy and paste even when their answer is not relevant. Went through a whole process of asking to return the faulty bike for a full refund to which they advised (in their opinion) is not faulty despite no investigation or inspection of the bike’s fault, and said I could only reject under their 14 day cancellations process. To do this, it means I have had to dismantle the faulty bike, then pay £45 to return the bike by courier to which they will deduct money for usage and that the bike can’t be returned back to stock and resold. I have repeated myself countless times that as it is faulty they should cover the return fee and that it cannot be resold to a new consumer as it is FAULTY and needs to be returned back to the manufacturer. Additionally, they have asked for videos of the bike in use to show the faults so they are fully aware it will show signs of use as all of the packaging has been opened to be able to build the bike. Therefore they are trying to cover themselves by all ways possible to not provide a refund or if they do the smallest amount possible. If they do this to you DO NOT accept it. Under the consumer rights act the onus is upon them the retailer to prove the bike is not faulty and not the other way around. Despite my multiple attempts to be amicable and supply them with everything they asked, they are still denying acceptance that the bike is faulty, unusable and that they should be accepting a return and refunding me in full. Avoid the company and avoid purchasing as if you have any problems with the item you’ll end up stuck like me and instead having to go through your bank for a refund. Awful awful company that do not understand UK consumer law.

UPDATE: they are aware that I am customer due to the nature of this complaint and I have supplied my name. I have had to raise a case with my bank to obtain a refund and I have a boxed up faulty exercise bike that is unusable. Avoid unless you want to receive faulty items, bad customer service and end up having to raise a case with your bank to help.

Order: 400049748
Faulty exercise bike received- no manual, parts missing, broken wheel.

Poor customer service who have simply stopped responding to emails.

Will have to dispute this with my bank now, feel totally ripped off

Update: they replied to one email and haven’t heard anything since, contacted my bank and Small claims court - absolutely shocking

I'm so worried now about this company I recieved a home gym and after opening it we have found multiple parts missing. I've emailed them 3 times my partner has also emailed them and we've had no response. Call center is closed due to the covid situation but loads of companies have people working from home taking calls. Seems to me if I was placing an order and not complaining about one my enquiry would be delt with completely differently. #400050184 A further update I have now waited 14 days for the spare parts I need to be sent out which haven't arrived. Sport and leisure did agree in an email that I could return the item but had to email them with proof that the gym was boxed up and ready for collection. Twice now I have emailed and heard nothing back. The call centres are still closed. The correspondence with this company is an absolute nightmare!!!

On the 9th of Feb this year I got my running m sch. It stopped working after 1 hour of use. The customer service is shocking I am still waiting for someone to collect and refund or even set a date to collect!! It feels like i have been totally ripped off. Yes you say collection has been confirmed but I still am waiting! I email you again you don't reply.

Ordered a trampoline came really quickly very good quality and easy to assemble I had a query at the beginning of my order which was dealt with efficiently via email would definitely recommend the company thank you my kids are loving bouncing 😂

I ordered a spinning bike and within a week the pedal arm fell off. I sent 4 emails and had no response. I posted a trust pilot review on 20/2.21 and then got an email to say they will deliver me a new base unit. 4 weeks and still no replacement. I had a bike that was for for purpose for 1 week and paid £225.99 for one weeks usage. It's totally unacceptable and customer service is shocking.you can't speak to anyone and emails are random one line answers. Do not buy from this company. I asked for a refund for the faulty goods and not had a response. It's disgraceful how they take our money and provide faulty goods.
Claire king.Ls28 5eu.order 40046937

Please please please do not use this company.
#400042927
The products are exceptionally bad quality.
We brought a spin bike which arrived with the metal work bent out of shape. After over a week of trying to get hold of them we were told they will refund 20% back and to "hit it back into shape".

Now less than 2 months later the bike is already unusable. The brake has already worn away and the framework moves so much it doesn't hold the saddle or the handlebars in place and is a complete danger. The handlebars and saddle also come undo after about 5 minutes riding.

If only I had trusted my instincts at the beginning and requested a full refund. The quality of this bike is exceptionally bad. I now have to go through the hassle of receiving all my money back through my credit card supplier.

Please do not use.

What an absolute moronic reply to receive when I have explained all the other issues in this review. I am now spending days trying to take it apart, of which it wont unscrew due to the shoddy workmanship as you have to send a picture of it in a box before they will entertain you.

More reasons to avoid this cowboy outfit.

Ordering experience was excellent and delivery was extremely quick considering the size of the item and ongoing pandemic.
The product itself is good quality and covers exactly what we need, assembly is also very easy with only a few bits to fit. Adjusting the seat is a little tricky and not as speedy as other spin bikes but overall not a big deal. Would definitely recommend this bike based especially considering the price point.

To get a reply I have to write on here! Update on the problem I’ve been told I can have a new board and some sort of compensation not a new treadmill, so I have to change the board myself that they sent broken in the first place, I said I’m happy with my that if it’s going to happen now and what compensation are they talking? Messaged twice again and not getting a reply, so here mr Alex I want the part and the compensation put in my bank by the end of next week or that really is it i will carry on with my claim, I’ve give you more than enough time to sort this problem, really fed up of messaging now!! Leanne mummery before I get another message saying you can’t verify

Customer service team was very helpful and was happy to deal with my concerns.

Ordered a new Body train Rocket MT06 treadmill, price was fair and the delivery was much quicker than anticipated with all the current Covid issues. Arrived within days and the delivery guy was really helpful, helping to get the box which is very heavy into the house. Assembly was easy but at this point found it had been damaged in transit. Contacted Sports and Leisure and after an initial day or so delay I got a e-mail reply from their customer care team, who ordered the replacement power cord and motor cover which arrived and was easy to fit. So I'm now up and running (pun intended) took about 11 days from receipt of delivery to getting the replacement parts and fitting them which all considered was good going. Shame it arrived damaged, but Sports and Leisure were helpful and got the issue resolved. Overall very happy with the end product.

After I purchased my item I didn't receive any confirmation so I had to email the seller which was the next day so I was not impressed with the service because they quick to take my money but failed to send out confirmation details across this should be done straight away and again I had to email for my delivery date. So very slow delays in responding to customers. Everything got sorted in the end and I received my item with no issues to report. And overall I am still happy with my product.

Disgraceful service!
Only way to contact is via email but after numerous emails sent, no response,
Ordered treadmill & whilst it was delivered within a few days, plug was faulty therefore couldn’t even test.
After 2/3 weeks of constant emails I eventually got it uplifted.
However nearly 3 weeks since uplift and still don’t have refund!!
Disgusting given the situation that most people are in and paid money in good faith!
Order number #400045952

Didnt realise when i ordered i would have to get it upstairs myself. It was VERY HEAVY. Problem with cloth (some kind of bleb) and pockets didnt fit properly. But get what you pay for i suppose oh and the balls supplied are too big for the pockets(i ordered smaller balls from elsewhere)

Portable table tennis delivered on time without fuss . A good piece of kit for the cost

The level of product quality is poor. I bought a spin bike on 16th Jan and the crank arm was faulty so cannot use tge bike. I am still trying to get a replacement bike or even replacement part which has been ridiculous experience. It is now March and still no replacement received. NOTE OF ORDER NO SO YOU CAN VERIFY, THE SPIN BIKE ORDER 400043883. I WAS THEN TOLD REPLACEMENT PART ORDERED REF 400048642 WAS TOLD THIS PART DISPATCHED 23 FEB AND IT NEVER ARRIVED AS I HAVE TOLD THE CO IN MY EMAIL