Still waiting for order after 30 days. I have called a number of days 1 day someone answered and said they will call me back about my order but didnt. I emailed, no response. I drove to the shop and t... See more
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Ordered some kit through their Refs HQ site. Credit card debited immediately. Took 6 days to even process the order, confirmed by their online tracking system. Since then - nothing. In excess of... See more
Company replied
I’ve ordered from Sporting Touch for over 9 years now.. 1st football kits for my sons team, personal presents & now I order all our work wear through them. Quality & price is second to none and quick... See more
Still waiting for my order to turn up. Paid for express delivery, still waiting a week later. I have e mailed customer services but no response as of yet. I wouldn’t mind but my boy needs his kit for... See more
Company details
Written by the company
Why shop at Sporting Touch? Great discounts on branded teamwear from adidas, Puma, Joma, Stanno and more. In-house print & embroidery services Bespoke club shops for your team Established in 1990, Sporting Touch are teamwear specialists based in Nuneaton, Warwickshire offering our services across Europe through our website.
Contact info
Unit 12, Alliance Close, CV11 6SD, Nuneaton, United Kingdom
- 02476351490
- sales@sportingtouch.com
- www.sportingtouch.com
2.4
Poor
29 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Just too much hassle
I ordered a shirt for my husband's birthday. The parcel arrived after a couple of weeks but it was the wrong one. ST suggested I return it. I asked for a bag/return label but was told this couldn't be provided. After various emails they agreed to send the correct one out express delivery on the understanding I would return the other one and my costs would be refunded. I sent it back and advised them I have done that. No refund for the cost of postage. bag has been received. I'm out of pocket for the best part of £6, not counting the time spent trying to get it sorted
PS. Following this post it has all been sorted, thanks to Grant!
25 September 2020
Unprompted review
Reply from Sporting Touch
Hi there,
I'm ever so sorry to hear about the hassle you have had with your purchase, it is most definitely not the level of service that you should expect from us.
If possible could you send me an e-mail to grant@sportingtouch.com with your order ID number and I will be sure to refund you for your return postage immediately.
We are currently working on a system with our courier to be able to supply return labels .etc for customer returns, at present they don't offer it sadly.
Kind Regards
-Grant
Took over a month to arrive and they…
Took over a month to arrive and they didn't reply to any of my emails but the jersey is exactly as I ordered.
3 July 2020
Unprompted review
Excellent service
30 January 2019
Unprompted review
Reply from Sporting Touch
Thank you for the great review. Glad to hear the order was received well.
Sporting Touch
First time I ordered it took approx 2…
First time I ordered it took approx 2 weeks for delivery which is quite long in this day & age. Also took 2 weeks to get a refund on an out of stock item, not the end of the world.
Second time I ordered and we are nearly at a month now and no delivery. I have emailed them numerous times asking for an update and then subsequently to cancel my order so I can order elsewhere. All those emails were ignore until I escalated it to PayPal, and then voila all of a sudden a response and an apology. They promised an update shortly, I have now updated another day and nothing so have requested a refund yet again...let's see if they do it.
I don't know how they expect people to wait a month for something as simple as a couple pairs or shorts and socks.
Just to update I did receive a full refund and the products I ordered which is appreciated, just frustrating you never reply to emails :(
23 October 2018
Unprompted review
Reply from Sporting Touch
Hi Luke,
We are very sorry to hear about your negative experience with us. After looking into this, the major causes of the delays in the actual orders has been due to a supplier issue that we've been having. Usually within a week (give or take a few days) of a customer placing an order we have the goods in from the relevant supplier and ready to send out, sadly over the last 2 months with the specific supplier that relates to your orders we've been having an absolute nightmare with receiving deliveries.
We should have communicated this with you better and we do sincerely apologise for the lack of communication you have received from us. It's not how we like to conduct business and we're taking relevant steps to ensure something like this doesn't happen again.
I can confirm your order has been fully refunded. We had received a couple of days ago some of your items from your order so we have sent these out to you free of charge as an apology.
Kind Regards
Sporting Touch
High Quality Custom Shirts
We always get our work wear from Sportingtouch as their communication from start to finish is excellent.
20 January 2015
Unprompted review
Second to none
Always on the lookout for the best quality sports equipment at competitive prices and sporting touch always deliver! A Friendly and reliable family run business that strives to provide the best customer service possible everytime. Have been a customer for over ten years and never once had a complaint. Would recommend to everyone!
20 January 2015
Unprompted review
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