Sportsdirect.com Reviews 

Do not order online - just received my parcel this afternoon and they sent 3 tops that were nothing like what I ordered- cannot speak to anyone- it says quickest way to contact them is Web chat - what a waste of space , it’s automated, give it a 1star rating and it puts you through to a human lol - it started off at 355 in the queue before me with 2-3 hr wait then after an hour 2-3 mins then 1-3 hrs then 2 mins then 3-5 hrs and so on - they expect you to sit looking at your phone for hrs on the chance someone will respond to you and I’ve never seen a queue where the queue increases while your waiting what kind of queue is that. I sent an email through a option under the web chat box - it states up to 3 working days for a response, I had to attach a photo to prove they sent the wrong items , the least they could have done is send me an email saying they have received my refund request
I will never use the online service to buy anything ever again and I will never use this shop and I’ve spent hundreds if not thousands in this store
What a joke

Never buy online as they have no accountability or easy way of returning and refunding even if they sent the wrong item or faulty item etc

A huge range of stock at great prices and excellent service. Been a loyal customer for many years.

Great display but was told on 3 items they were not in stock so was told to go online to purchase ,so I shall be buying in the future bot not wasting my time travelling to the shop

Absolutely shit company sent back football boots size 8 over £100 more like a size 6 payed £7.99 delivery and £4.99 returned never got any refund back so lost £13 ordering shit of this company 🖕🖕🖕

Noticed a product that used to be widely available which I wanted to reorder but is now out of fashion, Ordering online was easy and there was a convenient delivery near where I was to be away from home this week and I was able to collect in two days. All very smooth

What a joke can not return to store have to do it on line but system will not let me do it all you get is a ai bot who says the same thing

Thanks for items

Placed the order, it came quicker than expected. So thats why you got a star. The trainers were too big so tried to return and the returns form will not complete. I have tried about 5 times. Each time not working.

Excellent service Quick dispatch

Sports direct are ripping us off !! Ordered trainers online didn't fit but wouldn't let me return inshore.payed £4.99 for click and collect then have to pay another £4.99 to return and another £4.99 to order again !! And dont even get your money back they give you credit note !!Outrageous no wonder the owner is a billionaire he's getting free money for NOTHING !! Will buy elsewhere in future 😡😡

Excellent service. Delivered on time and item as described.

my parcel didnt arrive today so why did i pay extra for it to arrive today..............

My order never arrived

User friendly website, plenty of choice for all budgets, (cheaper than in store) vast range of sizes. £4.99 basic postage which is fast dispatch and arrives with Evri within 2-3 days.

Second time big order delivered to wrong house. There 6 looks more like a 5 on the label printed with address. Hence I then have to chase up my delivery. Im sure this must have happened many people with a 6.

I ordered a pair of trousers from their website 2 weeks ago, meant to be delivered to a parcel shop for collection.
The day after my order was placed, Evri emailed me that it would be "delayed", which wouldn't be a big deal, since I could collect it from the shop on a convenient day. Unfortunately, the parcel hasn't been seen since, with no tracking updates and Evri support being unable to have anyone locate it.
Without me contacting them, SportsDirect refunded me automatically for the trousers, but they did not refund my shipping (£5.99).
I sent an email to SportsDirect customer support on Friday, and when I didn't hear from them on Tuesday I decided to try the Live Chat, which isn't prominent on the support website, and is instead hidden inside of a few articles on their website. I can see why, as after finagling the chatbot to let me speak to someone, and then waiting in the queue behind 184 people for over 2 hours, I received an email that "We're sorry that we weren't able to connect you with a customer service advisor when you tried to use chat today" while I was still in the queue, and was told to send an email.

Last time I'm ever buying from them online, should have just used Amazon. Thanks, SportsDirect by Fraser.

Brilliant service as always thank you so much.

Sent dirty trainers. Can’t exchange them in store because they were bought online. Online process is lengthy and confusing. Won’t bother again

Great shop excellent range off clothes

Lead me in circles to cancel my order and it was never cancelled as I have now recieved the package and it now wants me to pay to return it when I tried cancelling it days ago before the order was even processed