SPORTS EQUIPMENT ENGINEERING LIMITED Reviews 

72
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the specialized technicians for being extremely polite, highly knowledgeable, and exceptionally efficient when diagnosing and resolving various gym equipment issues. Many individuals mention that appointments are managed smoothly from the initial booking stage all the way through to the final repair. Consumers often note that engineers arrive promptly within the agreed time slots and handle mechanical repairs quickly while keeping the working areas spotless. People also genuinely appreciate receiving helpful maintenance tips and practical advice designed to ensure the long-term performance and durability of their fitness machines.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional expertise,... See more

Service

People report high satisfaction with the service, highlighting professional, efficient, and friendly... See more

Product

Customers reported immense satisfaction with product repairs, highlighting fast and professional service for... See more

User experience

Consumers find user experience to be marked by great satisfaction, as people frequently praise the... See more

Customer service

Reviewers highlight high satisfaction with the outstanding customer service, noting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roshan came today to service and check my Elliptical machine. He went above and beyond to fix what he could on the day. He quickly diagnosed additional faults with knowledge and obvious experience. H... See more

Rated 5 out of 5 stars

Our NordicTrack crosstrainer was getting somewhat noisy and creaky after 15 months use so we put in a claim under our extended warranty. Roshan from Sports Equipment Engineering was assigned the task.... See more

Rated 5 out of 5 stars

Can’t fault the service from Sports Equipment Engineering Ltd, really good comms from the start and their engineer Roshan knew straight away what the fault was and fixed it quickly and efficiently. Ha... See more

Rated 5 out of 5 stars

Roshan. What a star! Was scheduled to arrive 10am but was running ahead of schedule. Messaged ahead to see if he could come earlier - no problem. On to the work… checked everything over, fixed the bro... See more


Company details

  1. Sports Equipment Rental Agency
  2. Sporting Goods Shop

Information provided by various external sources

We offer sports equipment servicing and maintenance; inspection, auditing and safety checks; adjustments, lubrication and repairs; parts and purchasing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.8

All reviews

(72)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a visit today from Roshan at…

I had a visit today from Roshan at Sports Equipment engineering Ltd
to look at a fault I had with my Nordic track.

He was very professional and polite and educating in the faults that occurred as well as the upkeep for my machine moving forward.
I would highly recommend him and his company.

Shayne ward.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Repaired our treadmill, very knowledgeable and gave some good advice regarding future care and use.
Would highly recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Roshan The Engineer

Roshan The Engineer came out to fix a grinding & crunching noise that was coming from the pedal crank area whilst peddling on our Nordic Track X24 cycle. He immediately diagnosed the problem as being the bottom bracket. His diagnosis was spot on as after some difficulties removing the bottom bracket it was obvious once out that the bearings had failed. He replaced the part and reassembled the machine and bike then ran perfectly. Throughout the visit his service was absolutely exemplary. Thoroughly impressed with this engineers level of knowledge and expertise. Well done and many thanks Roshan.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Roshan did a superb job!

Roshan did a superb job servicing our cross-trainer, he was highly knowledgeable, professional and super friendly. Prior to the appointment, communication was easy and updates were timely and helpful. Highly recommend!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The engineer brought my dead treadmill back to life, which wasn't easy, and explained what had caused it to die.
I couldn't be happier with them.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Top Engineer and Service

Had my treadmill repaired under warranty today and the engineer, Roshan, was incredibly friendly, polite and efficient.

He didn’t just do the job, he also gave some great tips on using it well and how to make small minor adjustments as needed.

I’ll definitely be using Sports Equipment Engineering when my treadmill next requires routine maintenance.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Again.

Treadmill went wrong again and Roshan once again fixed and replaced parts in super quick time. Roshan is the best technician I have ever used for any equipment. Highly recommended.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

First class !!

Exactly what customer service should be.
Excellent communication before the appointment, and the issue with my treadmill sorted with minimal fuss on the day. Roshan was extremely polite, friendly and knowledgeable. Not only did he fix my treadmill, but also offered some good advice on its use. He is truly a credit to your company.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Reliable remedy

Treadmill was making weird noises. Roshan quickly diagnosed issue and explained it all clearly to me. Will use again. Polite, knowledgeable and punctual.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Nordictrack

Very polite, timely and efficient. Great bloke who sorted out the running machine in minutes. Obviously really knew his stuff.
Thanks

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Treadmill repair

The service provided by the company and Roshan was excellent. I received a text notification the day prior to the repair, including a scheduled arrival window. Roshan arrived promptly, was courteous, and showed extensive expertise. The treadmill was repaired efficiently and faster than expected. Roshan also offered valuable advice to help maintain the machine’s longevity. His professionalism and friendly demeaner made him an outstanding representative of the company.

10 December 2025
Unprompted review

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