Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
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Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
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For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
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Company details
- #15 of 40 best companies in Packaging Supply Shop
- #52 of 119 best companies in Manufacturer
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Boxes were perfect for our requirements.
8 October 2025
Reply from Springpack
Good afternoon Pete,
Thank you for your 5* review. I am really pleased to hear the boxes you purchased from us met your requirements.
Should you need any further support from us, please get in touch.
We appreciate your order.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Service, disappointed with choice of quantity
Great service and delivery was on time. I was disappointed that I was only given the choice on this occasion of ordering three boxes of the product when I have ordered one in the past
2 October 2025
Reply from Springpack
Good afternoon Jim,
Thank you for your review. I appreciate you taking the time to record this feedback. I am glad to hear the service you received and delivery times met your expectations.
With regards to the MOQ set on 140005 SKU, we have had to review sustainability and delivery for this item due to the boxes measuring over 2 metres long.
We want to ensure our deliveries are made on time and without damages.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good afternoon David,
Thank you for your 5* review. I am glad to hear that the ordering process and your delivery were so easy and reliable.
We appreciate you choosing to work with Springpack for your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Perfect customer service
In a world where most companies don't seem to care, Springpack REALLY DOES CARE!!!
Having just dealt with Emma and Ian ( operations manager), they have reaffirmed my faith in
'can do' customer services. Thank you both so much ! Regards,Keith
26 September 2025
Unprompted review
Reply from Springpack
Good Afternoon Keith,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us feedback.
We are happy to hear Emma and Ian were on hand to support you with your order.
If we can help again in the future, please don't hesitate to contact us.
Kind Regards
Charlotte Webley.
Internal Account Manager
Reply from Springpack
Good Afternoon,
Thank you for your 5* review, we appreciate you taking the time to leave feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards.
Emma Smith
Internal Account Manager
Excellent friendly service as always
8 September 2025
Reply from Springpack
Good afternoon Philip,
Thank you for your wonderful review, we really do appreciate you taking the time to leave us positive feedback.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager.
Fantastic service
Customer service friendly, knowledgeable and efficient. Was able to turn my order around for collection at short notice. Great service all round.
28 August 2025
Reply from Springpack
Good Afternoon Nathan,
Thank you for taking the time to leave a review, we really do appreciate it.
I am happy to hear the team managed to amend your order at short notice.
If you need anything further, please don't hesitate to contact us.
Kind Regards,
Emma Smith
Internal Account Manager
We have been looking for a new supplier…
We have been looking for a new supplier for a while now and we reached out to Springpack who have been brilliant, we have now in fact, opted to move to them as our preferred supplier going forward, They have been able cater to our every need in the most efficient and professionalism manner supporting us with what we needed,
I would highly recommend them.
(Ask for Rupert, he will look after you).
1 August 2025
Unprompted review
Reply from Springpack
Good afternoon Terence,
Thank you for your wonderful 5* review.
We appreciate the opportunity to work with you, I am pleased to hear how successful the onboarding process has been for you. Rupert is very attentive and transparent with his customer base. He will always go the extra mile to ensure a seamless change over.
Please get in touch if you require future support with your packaging supply. We are always happy to suggest new solutions.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Even though my order was minimal…
Even though my order was minimal quantity, help desk staff guided and supported me till the end so kindly.
11 August 2025
Reply from Springpack
Good afternoon,
Thank you for your wonderful 5* review. I am so pleased to hear that we could help. We appreciate you placing your order with us.
Please let us know if we can assist you in the future.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good afternoon Raj,
Thank you for your wonderful review. I can see you recently placed an order via our website and used the new guest check out facility. I am pleased to hear that the service and delivery of your order met your expectations.
If you require any assistance with your ongoing packaging requirements, please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great customer service
Great customer service, Harley was very helpful and efficient, the advice he gave was great!
28 July 2025
Unprompted review
Reply from Springpack
Good afternoon Riley,
Thank you for your wonderful review for Harley! I appreciate you taking the time to record this feedback.
Harley always puts our customers first and offers exceptional service.
Please get in touch if you require any further support.
Kind regards,
Amy Edgeworth
Head of Customer Experience
I liked the boxes which were less than…
I liked the boxes which were less than 10 quid. The shipping is way too much! £15!
22 July 2025
Reply from Springpack
Good morning Brenda,
Thank you for your review and the feedback you have provided.
We offer free delivery on any orders above £200 and can offer a collection option if you are local to us. We are currently awaiting an addition to our website for this option, then it will automatically remove the carriage charge but for now we arrange this case by case.
Your delivery method would depend on your location as we have our own fleet of vehicles which deliver locally, and we use couriers for locations outside of this. Whichever method is being used, the charge would just remain at £15 on orders below £200.
If you would like to discuss this further, please feel free to call me on 01905 457000. I do hope we can help you in future, I am aware on the smaller/ lower value orders this can seem steep but we are always working to keep things fair and help our customers as much as possible.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Same great service as always
Same great service as always. Ordered PM and arrived by 8:30 the following morning.
18 June 2025
Reply from Springpack
Good afternoon Gary,
Thank you for your wonderful review.
I am so pleased to hear that you receive consistently great service from us.
We appreciate your custom and your loyalty to Springpack.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent service
Bit of a delivery delay but sorted by Emma in Customer Services who kept me in the loop as she organised the courier company. Excellent service for just three boxes.
5 June 2025
Reply from Springpack
Good Morning Nigel,
Thank you for your fantastic review, we are really pleased to hear you are happy with the service you received and Emma was on hand and kept in touch with you regarding the status of your delivery.
We appreciate your custom and should you require anything further in the future, we will be more than happy to help.
Kind Regards.
Charlotte Webley
Internal Account Manager.
Just a great service every time
Just a great service every time, With fast response time and delivery :)
4 June 2025
Reply from Springpack
Good afternoon Sam,
Thank you for this brilliant 5* review. I am really pleased to hear you are so happy with our service and delivery!
We look forward to working with you throughout this year. If you need any help or support with your packaging items, please get in touch.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Really great service provided by Emma…
Really great service provided by Emma Smith and the rest of the team, extremely pleasant and helpful.
2 June 2025
Unprompted review
Reply from Springpack
Good morning Joe,
Thank you for your brilliant 5* review.
We are always here to help and I am pleased to hear you have received such wonderful service. We appreciate you choosing Springpack for your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent communications
Excellent communications from start to finish customer service always 10/10.
Annie Jones (internal account manager) on point she boxed the strapping machine service for me no corners cut thank you.
29 May 2025
Unprompted review
Reply from Springpack
Good morning Ahmed,
Thank you for your wonderful 5* review. This has made Annie's day! Annie is always transparent with our customers and owns each enquiry she receives.
We appreciate you taking the time to record this feedback.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good morning,
Thank you for taking the time to leave us a 5* review. I am pleased to hear that you have received great service and your delivery was made on time.
We strive to offer exceptional service and ensure your requirements are met quickly!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Low moral supplier
We’ve been using Springpack for several years and recently discovered we’ve been overcharged for a specific product over an extended period. When we raised this with them and provided clear evidence, they showed no willingness to resolve or even properly engage with the issue.
This wasn’t a one-off mistake — it was a repeated overcharge that went unnoticed for some time. The lack of accountability and refusal to take any corrective action is extremely disappointing, especially from a supplier we trusted.
If you’re working with Springpack, check your pricing and invoices carefully. Based on our experience, they are not willing to put things right, even when the facts are clear.
20 May 2025
Unprompted review
Reply from Springpack
Good morning,
Thank you for your review. We are investigating this further for you after a discussion via telephone with yourselves.
Please leave this with us for now and we will discuss the next steps.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent service from the team
Excellent service from the team, always on hand to discuss best options.
2 April 2025
Unprompted review
Reply from Springpack
Good afternoon,
Thank you for your wonderful review!
I am pleased to hear you had brilliant service from the team here and also that your options were clearly explained. We are always here for advice when it comes to the best packaging solutions for your business.
Kind regards,
Amy Edgeworth
Head of Customer Experience
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