Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
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Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
- #15 of 40 best companies in Packaging Supply Shop
- #52 of 119 best companies in Manufacturer
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Excellent service at every interaction.
I always receive great service from Springpack. My new account manager Glenn has already been creative in new ways to help us effectively manage our consumables. Any interactions I have with the customer service team are always dealt with quickly and pleasantly. Lovely team. Thanks all ❤
29 October 2024
Reply from Springpack
Good morning Danielle,
Thank you for your lovely review. Glenn is very innovative and always puts our customers first.
The team here always mention how kind and helpful you are also - its wonderful that we have such a strong working relationship. Ill ensure I pass your feedback onto my team, they will be really pleased.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent company to deal with
Excellent company to deal with, great service all round.
21 October 2024
Reply from Springpack
Good afternoon James,
Thank you for your review
I'm really pleased to hear you are happy with our service and found Springpack easy to deal with.
We are always here to support you with your packaging requirements. Ill pass on your feedback to our Internal Sales team.
Kind regards,
Amy Edgeworth
Service was impeccable
I phoned yesterday to place an urgent order and Emma Smith was efficient and very helpful. She managed to get our order dispatched for next day delivery at no extra cost and prevented us running out of urgent warehouse supplies! I would definitely recommend Springpack. Service was impeccable.
17 October 2024
Unprompted review
Reply from Springpack
Good afternoon Danielle,
Thank you for your wonderful review, you have made Emma's day. Our service is so important to us so its great when its recognised.
We will always do our best to help, we know many of our customers have urgent requirements from time to time.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fantastic First Experience with Springpack
We recently switched some of our packaging purchases to Springpack, and I have been thoroughly impressed with both the product quality and service. From the moment we placed our first order, everything has been smooth and efficient. The packaging materials we received are of excellent quality, exceeding our expectations and ensuring our products are safely shipped. Delivery was prompt, and their customer service has been attentive throughout the process. We look forward to continuing our partnership with Springpack and highly recommend them to any business looking for reliable and high-quality packaging solutions.
9 October 2024
Unprompted review
Reply from Springpack
Good morning Adam,
Thank you for your wonderful review. I am so pleased to hear that your experience with moving to Springpack has been so positive. We pride ourselves on offering impeccable service.
Rupert is brilliant with new customers. He always ensures he is very supportive and transparent through the process of changing supply.
Thank you for giving us the opportunity to work with you.
Kind regards,
Amy Edgeworth
Head of Customer Experience
great service with great prices.
14 October 2024
Unprompted review
Reply from Springpack
Good morning Simon,
Thank you for your review. I am really pleased to hear you have received great service from the team here. We like to ensure we are prompt and transparent with our customers.
We have just launched a new website yesterday which gives you easy access to your recently ordered products and prices, feel free to have a look around and let us know if you need any assistance.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great quality products
Great quality products, very fast delivery and great service.
11 October 2024
Unprompted review
Reply from Springpack
Good morning Jarred,
Thank you for your review.
Its wonderful to hear that you are so happy with our product quality. Our purchasing team like to ensure that we are consistent with the quality of our existing supply but also focus on innovation and new solutions too.
Good customer service is paramount to us and we always aim to respond quickly, resolve swiftly and ensure brilliant working relationships between us and our valued customers.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent service all round
Excellent service all round - right from our first site visit by Roy we had no problems at all - well priced products of good quality and an ordering and delivery service that was spot on and easy to use.
9 October 2024
Reply from Springpack
Good afternoon Brendan,
Thank you for taking the time to write a review for us. This feed back is brilliant to hear. I have passed this on to Roy as he will be so pleased to know how positive your experience has been with us.
Thank you for trusting us and giving us the opportunity to help with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Prompt and helpful reply
Prompt and helpful reply. Happy with the order and service received.
11 October 2024
Unprompted review
Reply from Springpack
Good morning Yo,
Thank you for your wonderful review. I am really glad you are happy with your service from my colleague Emma.
Please contact us if you need any additional support in the future with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great service
Very helpful and even for a small order. Staff very accommodating and I felt valued as a customer
7 October 2024
Reply from Springpack
Good afternoon,
Thank you for your wonderful review. We appreciate the time you have taken to provide us with your feedback.
We are very customer focused at Springpack and always aim to provide reliable, consistent service to all of our customers.
We look forward to working with you on any future packaging needs you may have.
Amy Edgeworth
Head of Customer Experience
Great service.
3 October 2024
Unprompted review
Reply from Springpack
Good afternoon Dean,
Thank you for your 5* review for Emma. We appreciate you taking the time to offer your feedback on our service.
Should you require any further support with your packaging requirements please let us know.
Amy Hodgkins
Head of Customer Experience
Great product and arrived within the…
Great product and arrived within the specified timeframe. Very helpful!!
19 September 2024
Reply from Springpack
Good Morning,
I am really pleased to hear that your order has gone so well, thank you so much for taking the time to leave us such great feedback, it is very much appreciated.
We look forward to helping you in the future with any further packaging requirements.
Kind Regards
Emma Smith
Internal Account Manager
Repeat order which has gone smoothly…
Repeat order which has gone smoothly with the clear flow of information when requested from Harley, Katie & Emma. Thank you.
5 September 2024
Unprompted review
Reply from Springpack
Good afternoon Heather,
I am really pleased to hear that your order has gone so smoothly. Thank you for the feedback for my colleagues, they really appreciate you taking the time to record this.
Thank you for trusting Springpack with your packaging needs!
Amy Hodgkins
Head of Customer Experience
First time using springpack
I found the website very easy to navigate through and found everything I needed plus more.
Extra benefit is the next day delivery.
First class service and delivery
23 July 2024
Reply from Springpack
Good morning Duncan,
Thank you for your wonderful review.
We pride ourselves on exceptional service and always aim to put our Customers first.
We appreciate you taking the time to write this review for us and hopefully look forward to helping you with your future packaging requirements.
Kind regards,
Amy Hodgkins
Head of Customer Experience
great service
8 July 2024
Reply from Springpack
Good afternoon Ian,
Thank you for the time you have taken today to post your positive reviews. We always strive to provide the best possible service for our customers.
We really appreciate your feedback.
Many thanks
Amy Hodgkins
Senior Account Manager
Labelled "Urgent Requirement"
As a regular supplier they got us out of a difficult situation when requiring a short notice order or labels for an urgent customer rework.
Sian Burton was in regular contact and was extremely helpful in organising exactly what we wanted and getting it to us when we need it.
Our customer was very happy and we were very happy aswell.
26 June 2024
Unprompted review
Reply from Springpack
Good afternoon Chris,
We really appreciate your lovely feedback for Sian. Thank you for taking the time to submit a review.
I am really glad we could help with your urgent order and ensure your customer didn't experience delays.
We pride ourselves on offering a high level of service and ensuring we provide full support for our customers during the enquiry and ordering process.
Kind regards
Great if you dropped the calling
Great product and service but without the option to complete an online purchase and only and online enquiry resulted in an excessive amount of communication.
19 June 2024
Reply from Springpack
Good afternoon Richard,
Thank you for your feedback.
We have a new Website due to launch imminently which has a built in delivery cost calculator so this will resolve the need for further clarification on charges.
We always prefer to talk to our Customers and provide full transparency with enquiries and orders, apologies if you found this excessive.
If you prefer to email us for assistance, please contact us on enquiries@springpack.co.uk
Emma Smith
Emma Smith, Customer Services Executive, has been great to deal with. Emma has helped us negotiate and secure the products required to run the operation
10 June 2024
Unprompted review
Reply from Springpack
Good afternoon,
Thank you for your wonderful review. Emma is really pleased with her feedback from you and glad she could help. We appreciate you taking the time to highlight this.
If you require any further assistance or help with future orders or products, just let us know.
NO HELP FOR ROBOPAC USERS
Your Ap. Says you support a Robopac product. You have technical support.
You come up prioritized on google.
You had Zero information for us
You should not be so high on the list if you have NO INFO
11 June 2024
Unprompted review
Reply from Springpack
Thank you for taking the time to share your feedback. We apologise for the inconvenience you experienced in seeking support for your Robopac product.
Could you please provide more details about the specific issues you encountered? This will help us improve our services and ensure we can better assist you and other Robopac users in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you more effectively moving forward.
Thank you
Springpack
Excellent Outstanding Service
5 June 2024
Unprompted review
Reply from Springpack
Good afternoon Fiona,
Thank you for your feedback, it is really appreciated. Sian was very glad she could help you with your query.
We are grateful you always trust Springpack with your packaging requirements.
Reply from Springpack
Good morning,
Thank you for your 5* review, we really appreciate your feedback. If you require any further help or advice on your packaging requirements please just let us know.
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