Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
- #15 of 40 best companies in Packaging Supply Shop
- #52 of 118 best companies in Manufacturer
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harley and Emma have both been very…
Harley and Emma have both been very proactive with my orders and enquiries.
12 December 2023
Unprompted review
Reply from Springpack
Thank you for your 5* review. I will pass on the great feedback to both Harley and Emma.
Thank you for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
Food manufacturing company
We have been working with Springpack for a number of years and have always had a great service with deliveries when expected. Sam has been most helpful when we have need to source something different.
Springpack make the purchasing job easier.
7 December 2023
Unprompted review
Reply from Springpack
Thank you for the brilliant review. It's a pleasure to read the positive feedback regarding Sam, I will certainly pass this over to him.
Thank you for your loyalty and we look forward to working with you soon,
Regards
Adam Woolls
Head of Customer Services
Great service, products and prices
Have worked with Springpack for many years and couldn’t fault them.
Communication is great, from ordering online to ordering via email is easy and simple and the quality of products is great.
I couldn’t praise Sam enough, he looks after our account and nothing is too much trouble for him, always checks in with us and makes sure we have everything we need.
7 December 2023
Unprompted review
Reply from Springpack
What great feedback! Thank you!
It's great to see that Sam's hard work comes through in his brilliant account management with yourself.
I will pass the feedback over to Sam who will be delighted.
Thank you for your orders, it's greatly appreciated.
Regards
Adam Woolls
Head of Customer Services
Wonderful support
Wonderful support, lot's of hard work completed to help cover & satisfy all our production needs.
Many thanks Charlotte, I look forward to working with you in the future.
6 December 2023
Unprompted review
Reply from Springpack
What brilliant feedback, thank you!
I'm glad Charlotte has met your expectations and we certainly look forward to working with you in the future,
Should you require anything at all, please do get in touch,
Regards
Adam Woolls
Head of Customer Services
Great company to deal with
Great company to work with, very helpful and friendly people who always keep us up to date. Reasonably priced and always deliver on time
4 December 2023
Unprompted review
Reply from Springpack
Thank you for the great feedback. I believe Sam helped you with your packaging needs on this occasion. I will certainly pass on your brilliant feedback to Sam and the team, thank you.
Thanks again for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
Always good customer service
Always good customer service, very understanding & polite staff - speedy & cheerful delivery service !
30 November 2023
Unprompted review
Reply from Springpack
Hi
We pride ourself on delivering a seamless customer on every occasion. I'm delighted to read the amazing 5* feedback, thank you.
Thanks again for your order,
Regards
Adam Woolls
Head of Customer Services
Customer Service
Springpack were able to expedite one of…
Springpack were able to expedite one of our orders which we needed urgently and in the end managed to provide a 3 week improvement. Communication throughout was excellent and even if they didn't have an update to share, they frequently touched base to reassure that they were still working on it.
30 November 2023
Unprompted review
Reply from Springpack
Thank you for providing such excellent feedback. I'm glad the team were able to work on improvements on your order. I will certainly pass on the feedback to all involved.
Thank you again for your order and we look forward to speaking with you soon,
Regards
Adam Woolls
Head of Customer Services
A little confusion with the order
A little confusion with the order, however again great customer service! and a special mention for Harriet this time.
30 November 2023
Unprompted review
Reply from Springpack
Sorry to hear there was some confusion on your order. Unfortunately from time to time we do get thing wrong however i am glad Harriet was able to use her expertise and help to put things right.
Thank you for your order and sorry if there was any inconvenience caused.
We look forward to working with you soon
Regards
Adam Woolls
Head of Customer Services
Harley is super efficient and helpful
30 November 2023
Unprompted review
Reply from Springpack
Hi,
Thank you for the positive review. I will certainly pass on the feedback to Harley who will be delighted.
Thank you for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Service
Springpack, first class supplier
Our company has been trading with Springpack many years, the customer service is always first class and efficient. Always happy to help and a swift delivery service too. A pleasure to do business with.
And a big thank you to Emma Smith who has always assisted me with any issues and quickly resolved them.
30 November 2023
Unprompted review
Reply from Springpack
Thank you for your support and loyalty over the years, it really is appreciated. It's great to see we have met your expectations.
I will pass your feedback over to Emma who will be over the moon!
Thank you again and we look forward to speaking to you soon,
Regards
Adam Woolls
Head of Customer Service
ALWAYS EASY TO DEAL WITH AND ALWAYS…
ALWAYS EASY TO DEAL WITH AND ALWAYS FRIENDLY ON THE PHONE!
REQUESTED A COUPLE OF SAMPLES AND THE COMMUNICATION WAS 2ND TO NONE
TODAY I HAVE DEALT WITH EMMA & HAYLEY
29 November 2023
Unprompted review
Reply from Springpack
Brilliant review, thank you!
I have already passed on the great feedback for both Emma and Hayley!
Thank you for your orders
Regards
Adam Woolls
Head of Customer Service
Great Customer Service
Great customer service, quick reply on e-mails and quick delivery. Always keeping us in the loop about with out of stock lines, ETAs.
29 November 2023
Unprompted review
Reply from Springpack
Thank you for the 5* review!
I'm glad you have experienced a seamless customer experience. This is something we pride ourself on here at Springpack.
We do really value your orders and hope to speak to you soon
Regards
Adam Woolls
Head of Customer Service
Great communication from Emma as…
Great communication from Emma as always, good pricing and lead times.
29 November 2023
Unprompted review
Reply from Springpack
It's great to read your feedback. I will certainly pass this over to Emma.
Thank you for your order and if you require any further please get in touch.
Regards
Adam Woolls
Head of Customer Services
Excellent company to deal with!
With the new EPR regulations coming into force we needed all the information with regards composition and weights for the packaging we buy in order to comply.
Katie was amazing, not only extremely patient and pleasant on the phone, but had everything to hand information wise.
Wouldn't hesitate to recommend Springpack, not only for their bespoke packaging but for the off the shelf solutions and deliveries are always prompt.
Brilliant stuff!
28 November 2023
Unprompted review
Reply from Springpack
What amazing feedback thank you! It's great to read Katie has helped you with everything you needed on this occasion. I will certainly be sharing this with her.
Thank you again for the kind words and we look forward to working with you soon.
Regards
Adam Woolls
Head of Customer Services
Springpack customer service is always…
Springpack customer service is always very helpful and quick in response to any queries or orders confirmations. Big thank you to Emma Smith for her kindness and help!
28 November 2023
Unprompted review
Reply from Springpack
Thank you for the brilliant review.
We pride ourself on delivering a seamless customer journey on every occasion. It's great to see Emma playing a crucial part in this during your order.
We look forward to helping you with your packaging needs soon, thank you for your order.
Regards
Adam Woolls
Head of Customer Service
Great service and prices
Great service and prices. Sam, Harriet and Emma in particular have been very helpful for me.
Have gone the extra mile to help with a project.
27 November 2023
Unprompted review
Reply from Springpack
Hi,
Thank you for the brilliant feedback. It's a pleasure to read great reviews about the team. I will certainly pass this feedback over to Sam, Harriet and Emma.
Thank you for your order and if we can help in anyway please get in touch,
Regards
Adam Woolls
Head of Customer Service
Top Service
I have used Springpack for a couple of years now and there service they provide is second to none. They are always keeping me up to date, with orders, deliveries and it a product that i order is short. The communication is always on point. I would highly recommend them to anyone.
27 November 2022
Unprompted review
Reply from Springpack
WOW! Brilliant review, thank you!
We aim to deliver a seamless customer journey on every occasion and I'm delighted to read we have achieved this with your orders.
We really do value your custom.
Hope to speak to you soon and thank you for choosing Springpack for all your packaging needs.
Regards
Adam Woolls
Head of Customer Services
Great Products and Service
Really helpful customer service department and sales rep. Quick and accurate deliveries every time. Provide us with annual usage reports and stock holding reports for bespoke products monthly, which is very useful. We have used Springpack for years, and they don't let us down.
27 November 2023
Unprompted review
Reply from Springpack
Thank you for the excellent review! We really appreciate your loyalty. it's a pleasure to provide your packaging needs.
Should you require anything please do not hesitate to get in touch,
Thanks again for your orders,
Regards
Adam Woolls
Head of Customer Service
always speedy acknowledgement and great…
always speedy acknowledgement and great delivery if goods are available , very helpful
24 November 2023
Reply from Springpack
Excellent feedback, thank you!
I'm glad the products and service meet your needs. Should you require any further products please get in touch.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
We were missing some of our delivery
We were missing some of our delivery, I emailed Customer Service to advise what had happened and Emma was very prompt to reply and investigate - the matter was resolved within hours and i was kept up to date. Great communication and a quick resolution.
24 November 2023
Unprompted review
Reply from Springpack
HI
Sorry that we missed part of your delivery. I'm glad Emma was on hand to swiftly turn things around for you. I will certainly pass this over to Emma who will be delighted.
Thank you for the positive feedback and leaving us our 300th Review!
We really value your custom and hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.