All was good. The delivery seemed to take more time than I thought it would, and although I was home, they failed to deliver the first time, thinking I was not home. I suspect s/he simply didn't k... See more
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Sprott Money stands as the trusted leader in the realm of precious metals, offering a selection of investment-grade materials at competitive prices, all underscored by security and tranquility. Our legacy, established since 2008, revolves around extending guidance, knowledge, and unparalleled customer service to support you in cultivating your precious metals holdings, regardless of your portfolio's scale. Be it an individual investor, wholesaler, corporate entity, or institutional buyer, we stand ready to assist you whenever you require our expertise. Through online platforms or over the phone, our commitment remains steadfast in serving you as the premier provider of gold, silver, and platinum coins, wafers, and bars.
Contact info
130 Queens Quay E., M5A0P6, Toronto, Canada
- 1-888-861-0775
- sales@sprottmoney.com
- www.sprottmoney.com
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Replied to 23% of negative reviews
Typically replies within 2 weeks
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Sprott Money has a nice website
Sprott Money has a nice website, normally informative. What concerns me now is that deliveries are getting stretched out. You buy silver with no messages on it about "delayed delivery" So you pay up front and later in the day, an email comes out saying "Due to high demand, there will be delivery delays" Hmm, why not be up front and you can decide if you want to proceed. So this makes me concern. Does this mean that there is no 100% guarantee of delivery? Looks like the "Comex"
Trustworthy
Trust the process, have made multiple orders in the past with Sprott Money
Great service and support
Great service and support, very quick response and delivery. love using Sprott and wholeheartedly recommend them.
Purolater is a better courier than UPS.
Great follow up with representative
I was first drawn to Sprott Money…
I was first drawn to Sprott Money because of the reputation and trust I have in the Sprott name and family. It was my first time ordering precious metals online instead of in person. The website is easy to navigate, always has bullion from the big three national mints, with fair pricing and fast service.
The Sprott coins are fantastic, I would like a few more Sprott coin options, perhaps a Sprott bull/bear coin?
I would like to purchase/collect bullion coins from a greater number of national mints from around the globe although I can appreciate that sourcing them isn’t easy right now.
Great first time experience with Sprott…
Great first time experience with Sprott Money. Easy to pay for the purchase and it arrived safely on time and was discretely packaged . Nothing bad to say at all .
The initial purchase process was fine until....
The initial purchase process was fine. The CSR did a very good job until after the initial purchase. Their after sales response has been terrible and frankly, unprofessional. I was referred to a "higher level" manager who ignored my texts and email, promised to call me to rectify issues and never did . They have yet to refund me the $50 deposit which was promised. I asked if I qualified for the $500 referral fee and have no reply 3 weeks later for a simple yes/no answer. I was about to make a 2nd purchase, told them specifically I wanted to lock down price for 1000 silver coin buy but they ignored my request (probably b/c they saw the silver price was increasing dramatically going forward which it has) . This is totally unacceptable for a company with such a reputable pedigree. They probably think that if they ignore me, the whole mess would go away. This seems like another case of people being nice to get the sale and after that, they disappear. After spending so much money, you would think the company would understand that clients deserve prompt and satisfactory service. How hard would it be to pick up the phone, apologize for messing up and make right what was clearly, solvable problems? I will update this review if they ever decide to put the customer first and not their own interests.
It was easy to order and my order was…
It was easy to order and my order was delivered very close to the expected date
easy to navigate website and quality of…
easy to navigate website and quality of products
All was good.
All was good.
The delivery seemed to take more time than I thought it would, and although I was home, they failed to deliver the first time, thinking I was not home. I suspect s/he simply didn't knock hard enough to wake me up. The notice said it would be held at Staples, but it was not available when I went there. They attempted delivery the next business day and I got it. I understand this is the delivery company and has nothing to do with sprott directly. Everything was fine from sprott's side.
Prompt service
Prompt service. Package arrived intact and everything was as it should. Be.
Professional service
Good communication regarding expected delivery.
Nice protective pacgaging used for shipping.
Professional service and helpful knowledgeable staff on the phone. A satisfying experience.
Thank you.
Quick Delivery Tarnished
Delivery was quick. Several of the coins I gave as gifts were stained. Would have been helpful to have received some info with the coins regarding care cleaning and storage.
Sprott Money was always quick to…
Sprott Money was always quick to respond to questions or concerns.
I had known Eric Sprott for over 30 years. Not on a personal level, but on a business level as a financial advisor. I have always believed him to be an honest man. A friend of mine, and business colleague, brought Sprott Money to my attention. The process was efficient and simple.
2025 1 oz Silver Maple Leaf Coin
I recently purchased a silver coin from Sprott Money and had an excellent overall experience. The ordering process was straightforward, pricing was transparent, and communication throughout the purchase was clear and timely.
The coin arrived well-packaged and exactly as described, which gave me confidence in the quality and authenticity of the product. Delivery was prompt, and the entire experience felt professional and secure.
I would not hesitate to purchase from Sprott Money again and would recommend them to anyone looking to buy precious metals from a reputable dealer.

Reply from Sprott Money
Product Not in Inventory
Product Not in Inventory
Sprott listed a product for sale that they didn't have readily available. I placed the order November 27, 2025 and today is December 18, 2025 - I still don't have the product (Sprott has my money - I can assure you) and Sprott doesn't know when the product will be available.
The "icing on the cake" is that the product was to be Christmas gifts for my two kids and wife. This will be the last time I order from Sprott - there are far more reliable providers out there, don't use Sprott!

Reply from Sprott Money
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