Sputnik and Ski Bartlett are a gem. Great service, knowledge and value for money - you just can't usually find those combinations at the big online chains. I always look to Sputnik and Ski Bartlett,... See more
Company replied
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Ordered a pair of Burton snowboard bindings on Monday, they were delivered to the US by Friday. Super fast shipping, customer service was top notch. Would order from Sputnik again in the future, even... See more
Company replied
Although my issue was sorted very quickly, my purchase was compromised by damaged laces. The cynical side of my nature thinks that they were knowingly sent damaged, the fix was a set of black laces (f... See more
Company replied
Quick delivery. Spoke to them for advice it was really helpful. The only problem is the sizing on the web doesn’t say either UK or US so a bit confusing. I had to ring to clarify that. The downside is... See more
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Company details
Information provided by various external sources
Sputnik is one of the UK's leading Independent Snowboard, Skate and Lifestyle stores. Now based in Uxbridge we have been offering superior customer service and knowledge since 1999. We have a huge range of products to choose from, making sure you can leave the shop fully kitted out for the mountains or street.
Contact info
1-2 Rosslyn Parade, Uxbridge Road,, UB10 0NP, Hillingdon, Middlesex, United Kingdom
- 020 8573 2076
- info@sputnikstore.com
- www.sputniksnowboardshop.com
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent all round.
Great website. I found what I needed quickly. It was dispatched immediately and I had it within 2 days. Will definitely be buying from Sputnik again.
3 December 2020
Reply from Sputnik
Hello Kevin. Thank you for your kind review. Hope you have nice comfortable feet this winter.
Can't say other than excellent 👍
2 December 2020
Reply from Sputnik
Thank you. We appreciate your review.
Excellent product
Very good - easy to use website, quick delivery and excellent product.
29 November 2020
Reply from Sputnik
Hello Matt. Thank you for your kind review. We do appreciate it.
Great service and fast delivery.
24 November 2020
Reply from Sputnik
Hello Ricky. Thank you for your feedback. Hope your shoes give you good service.
Quick delivery
Quick delivery, item as expected, definitely will be ordering again from this shop. Thank you
16 November 2020
Great product at a great price…
Great product at a great price (snowboarding hoodie), shipped and delivered with no issues.
9 November 2020
Reply from Sputnik
Hello and thank you for your kind review. Hope you look real cool in it. Enjoy
Prompt delivery with no issues
Prompt delivery with no issues. The order was packed properly and came in perfect condition.
18 October 2020
Reply from Sputnik
Hello. Thank you for your kind review. It is appreciated.
Simple transaction with fast delivery
Simple transaction with fast delivery. The item arrived in the condition it should. I have and would use Sputnik again.
15 October 2020
Reply from Sputnik
Hello Sacha. Thank you for your kind review it is appreciated.
Like the fact that you don't have to…
Like the fact that you don't have to hunt around for a phone number. I had to return one pair for a bigger size and they couldn't have been more helpful or efficient' Faultless service
13 October 2020
Reply from Sputnik
Hello Richard. Thank you for your kind review. We do try to make all purchases as pain free as possible!
Quick service
23 September 2020
Unprompted review
Excellent service fast and affordable
21 September 2020
Unprompted review
Reply from Sputnik
Thank you for your kind review. It is apprciated. Enjoy your purchase.
Love my jacket..I was well impressed…
Love my jacket..I was well impressed with it..it fit great, it's warm and has many pocket in handy places..I am very happy with my purchase and it came on time also👍
13 September 2020
Unprompted review
Caveat Emptor
What do you say about a site that changes the price at the last minute and then does not explain why until you send 4 e-mails? What if said site than blames a glitch related to your i.p. address even though their own site gives two different prices for the same item? Well they offered to cancel the order and asked them to please do so, but instead 4 days later I get a notice from PayPal and my bank that they attempted to take payment for the "cancelled" order. As I suspected they were unreliable after the reason given for the price change, I made certain on my end that no payment would be made if an attempt to debit my account if they failed to follow through.
If price on an item is quoted in £, you would obviously assume that the buyer is in the UK, so the price would include VAT. Instead, Sputnik tacked on VAT at the end as they claim they did not know I was UK based. Hello!You have a website with prices listed in £!
Hilariously, these guys have a higher score than sites I have never had issues with in any way. Makes you wonder if a site bragging about their Trustpilot score actually means anything. I would not even be writing this if they had followed then on doing as they said the would and cancelled the order.
Fortunately,I found the Volcom product I wanted on the official site at the same price.
11 September 2020
Unprompted review
Reply from Sputnik
Good Morning,
I am so sorry to hear of your experience while purchasing from our store. Our site did remove VAT from prices as at the time of your order your IP address was located outside of the European Union, our prices are still displayed in sterling worldwide. After inputting a UK address for delivery it would have then added this back on, although this is displayed before confirming the order please allow us to apologies this was not made clearer.
In regards to the payment, your order was placed using an echeque. This makes cancelling and refunding the order significantly harder unless done so within the first 1-2 hours. If the cancellation request is not submitted within the first 1-2 hours PayPal will still often request the funds from your linked account.
I would again like to offer my sincere apologies on behalf of Sputnik for any inconvenience this has caused.
Kind regards,
Neo
The Sputnik Team
Reply from Sputnik
Hello. Thank you for your kind review.
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