Square Enix Reviews 

Wow, I got Shadow of a Tomb Raider. In the opening scene, my computer would not work to make a simple jump (W key + Space key). I searched online but was unable to find anything for this glitch. I attempted to contact these people because apparently making an account is the only way they will talk to you. (nothing like ANOTHER USELESS ACCOUNT, to be used 1 time a year). Ok, so I decided I would actually make the account. After no less than 15 attempts I gave up. Each time there was some (undeterminable) problem with either the name or pw or email or my pets name or some such BS. I finally gave up on this debacle, if I can't even ask a SIMPLE QUESTION without wasting an hour + of my life they can kiss my (body part). It is easier to just never buy another product that they sell or develop. Amazing how poor so many of these companies are at respecting customers (& potential customers) time and actually having any semblance of Customer Service. It is all just talk, they all treat customers like dirt.

Just horrible. Wont even receive a confirmation email after opening a ticket.
Live support doesnt exist.
You are literally left alone even though you wwant to throw money at them and purchase items in the store e.g..

There is no customer support they don't care what customers think even when they knowingly put out things that don't help players and intentionally make it harder for players to win games. Then they scam players and force them to spend money ALOT of money just to advance one level then the cycle repeats. This company is nothing but a bunch of greedy scammes and should be boycotted and bankrupt.

After they moved to the new website it's impossible to track previously passed orders. I pre-ordered a blu-ray and got billed 80 € when it was released 2 weeks ago but I haven't received any news about the shipping. I tried to contact their customer service 5 times but only got a reply ONCE which told me that I would receive an update within a week (and it turned out to be a lie). The rest of the time my cases were just closed without any response. How laughable it is that they don't even care to reply to my simple question WHERE IS MY ORDER.
I will not order anything from them anymore. Bunch of THIEVES.

Unable to reach customer support
Square has stole £100 from me no game no refund no answer

Got to say there have the worst customer service
I open a case with them yesterday at 1900 but time I woke up the case had been closed with no response
All I wanted was tracking number I have been waiting 3 days an No feather forward

Don't listen to fans make brainless beat em ups. Destroyed final fantasy 7 and had the cheek to try and sell it back to us in parts 🖕 square enix. I encourage everyone not to buy any of there products until they listen to the fan base and get there act together.

I ordered an item. The steelbook had scratches on it and I demanded a refund and they told me I have to pay shipping costs. Makes no sense. I paid so much for the item and it was damaged and they told me I can’t get a refund. Not only that I’ve tried to contact them over 10 times only for them to keep playing games and referring me to somebody else saying that they can’t sort it out. Rubbish company I will never buy again and I want my refund

This is probaly a very fun game. I would not no. i now give up trying to log in and play this. FYI this is not a April Fool.

2 years waitting for some items and now that I contact them (they never said anything to me) they say items are out of stock. Ages to have answers from customer service.... I can say Square Enix is the worst company in the whole world. Never waste a cent anymore with them.

Horrible company, terrible customer service by them. Also very rude!

Square enix is a terrible company. First and foremost their games are the most glitched up, buggy, stress inducing games I've ever dealt with. They're lazy when it comes to improving the game, they don't seem to care about anything that's wrong with the game (bugged out characters, in game missions closing or kicking you out, or the game itself constantly crashes and freezes.) There was a exploit in the game "Marvels avengers" where you can do high DPS with a certain character, what square enix did was INSTANTLY got rid of the exploit and made it to where you can no longer access that exploit. Meanwhile the game itself is still buggy, characters are buggy, freezing, crashing, all this BS is still in the game and they claim they have no control over it.....what a load of BS. Square enix is like a stepchild who thinks they deserve the best when they dont. Oh and the date of experience, this has been going on for a LONG period of time and not just the day that it says.

My first time buying from this place has left me feeling disappointed and disgusted with square enix, have been a life long fan of the brand/company but I won't ever buy directly from them ever. Save Urself some heart ache n go local game shop as they can't for fill my order but happy to take money. Never but pre order games cos they won't come on time, limited edition games don't bother as you get the full limit edition stuff and emailing your issue forget about it won't respond

Uk store is horrible no real way to contact email takes ages and waiting on a item a month later. How amazon can ship pre orders in the day and you can't is beyond me your losing long time fans.

square enix is a terrible company stay away.... bought ff14 and tried logging in and was banned before i got past the log in screen. entered in all info correctly.

no customer service at all no help impossible to findout how to contact anyone and you cannot get a refund.... stay away from square enix

All 1 or 2 stars, mediocre company, not like the 90's they used to be good as square soft and square enix. They released this game, and I have reviewed it-
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Simple terms really bad, looks horrible with glitches and framerate issues.

This game itself seems ok at first not as good as Valkyrie profile 1 on the psx, not by a long shot, but not many can match that game. This Valkyrie Elysium game is just average, for a bit of mindless button bashing fun with the same enemies repeated over and over.

It is just the framerates and poor graphics are just too bad to view, only the characters look decent, so blurry though. I can't continue playing it sorry, though the combos and attacks are fun for a short while but, its just too bland of a world to enjoy it.

You can switch between Japanese and English audio and have English subtitles. I personally prefer Japanese Audio with English subtitles. As someone who's used to Nioh games It won't let me guard with the R1 button the control schemes are mandatory arbitrary and there's no way to customize how you want it to be.

Edit for update:
Have to say even just 1 week in, this is the worse game I have ever played, even giving it a try, its mostly button bashing, that becomes boring really quickly, the enemies are boring and come at you over and over, the same enemies over and over, really really boring. This should have been made with 2D hand drawn art, or 3D unreal engine by Tri-Ace instead, and a Valkyrie profile 1 style would be better, but with HD resolution graphics.

It needs new storyline/gameplay/graphics/sound/tweak in game mechanics, keeping the original characters Lenneth, Freya, Lezard, Brahms, Silmeria, Hrist, Alicia, but mostly keeping to the original series Valkyrie profile 1 on the playstation 1. It doesn't look like this new game Valkyrie Elysium is good if the 1st game is still the best by far that is made in the late 90's.

I have the game on ps4 from Amazon, as of late, I have played it at a friends house who has both on ps5 and xbox series X versions, frame rates are better on the newer consoles, graphics a bit better too, but the gameplay and everything else remains the same, and so does my review sorry I do not like this game one bit, you may like it, I don't.

When games this bad are accepted in our world, what hope do we have for future generations to raise their standards so we can get better games released?

First off, on a positive note, the SE store's shipping team are absolutely on point. I placed my order at 9am on the Friday and delivery was attempted on Saturday morning. If it wasn't for the customer support failures, this would be a 5 star review, no questions.

So why the negativity? I placed an order for Tactics Ogre Reborn at the SE store. Whilst it was significantly cheaper elsewhere, SE's store still clearly indicated on the order page that you would get a pretty cool looking steelbook case with the order. I'm a fan of nicknacks like that and as such, SE got my money and the order was placed.

A quick CS inquiry confirmed that I actually wouldn't get the steelbook as they were all gone and unfortunately the dispatch team had beaten customer services to the job and already processed it. The CS rep recommended I decline the delivery as they were unable to cancel the order at this point.

Ok that's annoying but whatever. And it only went downhill from there.

After luckily managing to decline the parcel due to it being delivered to my work address and me actually being there to catch the postie, I was then told that I'll have to wait 2 weeks after then, contact them again so they could try to find my return and start the refund because it doesn't have any tracking.

My beef with this is that at no point have SE's customer support been remotely accommodating of the simple fact that this mess is their own fault. The steelbook bonus still being listed was their error and tried to cancel within minutes of realising I wasn't going to get it to no avail. This mistake is on them and yet I'm the one having to remember to chase them up about it?

The highlight for me is from Sabrina:

'we have thousands of customer queries to handle a month and the same for the warehouse and the amount of parcels. You chose the shipping method without a tracking ID so due to this the only solution is the one explained.'

And for all their faults, companies like Amazon deal with millions of parcels in the same time frame but are at least able to handle a return without me having to beligerently chase up the situation. Is the Customer service and returns that much of a clown shower that you can't keep a track of a return when it's your own fault? And no, it's not purely big companies that get it right. My support dealings with smaller companies like Noctua, Hope and so forth have always been an absolute pleasure.

Incase someone from SE's UK Customer service team does actually read this, here's a free support tip:

'Hello and apologies for the error! Unfortunately the website team didn't remove the preorder bonus from the product page in time and sadly our stock of steelbooks has been cleared. Additionally our warehouse team has dispatched the item already and it should be with you either tomorrow or Monday. If you are able, please decline the delivery and we will get a refund issued back to you as soon as it lands back with us. If you haven't been issued your refund after 2 weeks, please get straight back in contact with us and we will chase it up. Thank you and apologies for the confusion over this matter.'

That ones on the house, sadly, as is this 1 star review. My apologies to the warehouse team, you peeps deserve better.

30 days for a simply matter of buying the wrong item, this is insane. After 30 days, still did not get any reassuring answer about if I am going to get my item or not. I bought the wrong item, was forced to delete it and now I am over 30 days without anything. Worse support desk I have ever seen.

Literally bought a figurine of the main character of Nier Replicant, yet they sent me the main character of Nier Automata instead. What's funny, is that they sent that figurine (2b) in the nier replicant box. I think that made me even more pissed than I would have been originally. Now I have been trying to get an answer from customer service, and it has been awful. They sent me to other departments and refuse to even address the blatant issue. Do not buy from their store. It's a scam honestly. They aren't cheap, so this made it even more annoying.

Worst costumer support ever. I have actually experienced better customer support from websites that scammed me