Solicitors Regulation Authority Reviews 406

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with the company's service and staff, often describing them as unhelpful and unwilling to investigate complaints thoroughly. Customers frequently felt that the company's priorities in handling complaints were misaligned. Reviewers also reported poor contact experiences and slow response times, with many stating that their emails went unanswered and that the overall process was inefficient. There's a strong consensus regarding concerns about the company's overall effectiveness and its ability to address professional conduct within the legal profession.

What people talk about most

Ethics

Customers consistently express disappointment with ethics, citing concerns about a lack of accountability and... See more

Service

Clients share negative opinions on service, consistently expressing disappointment and frustration. Many... See more

Customer communications

Customers had negative experiences with contact, expressing extreme dissatisfaction with how public inquiries... See more

Response time

Users describe negative interactions with response times. Many customers report that the company is slow with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Monsters from hell. They deserve no stars. This is a waste of public service and money. Every single one of them are racist, thieves , bullies and evil. All of them are cowards. They are scared o... See more

Rated 1 out of 5 stars

I agree with other reviewers about their service. They are a waste of public money. I hope the government gets rid of them. In their response about Haworth & Gallagher solicitors they said the brea... See more

Rated 1 out of 5 stars

Absolutely corrupt organisation, completely unfit for purpose and should be disbanded urgently. Protecting corrupt and lying so called legal professionals. 2 complaints, was both advised by my KC they... See more

Rated 1 out of 5 stars

A complete waste of time. They don’t uphold the reputation of solicitors as they don’t investigate the bad one’s just suggest you get in touch with the legal ombudsman. I didn’t expect much as they ar... See more


Company details

  1. Legal Services & Government

Information provided by various external sources

The Solicitors Regulation Authority (SRA) regulates solicitors in England and Wales. Report a solicitor, check a solicitor's record or learn what to expect from your solicitor. Protecting consumers of legal services


Contact info

1.1

Bad

TrustScore 1 out of 5

406 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disregard for the rule of Law

Failed repeatedly to address professional misconduct and clear evidence of defamation, contempt of court, malfeaseance, collusion and complete disregard for the rule of law. Currently refusing to make a full disclosure.

22 July 2022
Unprompted review
Rated 1 out of 5 stars

Well if you have a solicitor who is…

Well if you have a solicitor who is corrupt and dodgy don't look at the SRA for support they are all cut from the same cloth not fit for purpose, one star is only to write this review the SRA is not goverment backed and get a levvy from solicitors to operate....get the picture

21 July 2022
Unprompted review
Rated 1 out of 5 stars

Fails to hold dishonest solicitors to account

With evidence of a solicitor’s firm dishonesty, which contributed to the unnatural death of a vulnerable adult. Rather than conduct a credible investigation the SRA responded they had taken the assurances of the senior solicitor that the firm had not acted in bad faith.

No wonder the SRA receive the 1 star rating

21 July 2022
Unprompted review
Rated 1 out of 5 stars

What An Absolute Sham

If you told me that SRA stands for Sham Regulation Authority, I'd believe you, because I certainly don't believe that this organisation does anything to truly instil faith in the legal profession.

After my experience with the SRA, I've come to the conclusion that dishonest solicitors know that they get away with whatever they want because we dim-witted members of the public will have our legitimate and very obvious complaints dismissed with gaslighting or jargon.

14 July 2022
Unprompted review
Rated 1 out of 5 stars

Ignoring Criminality?

After reading the reviews here i wrote to the CEO of SRA, Paul Philip and asked him to confirm if they protected their member firms or the public. I wrote three times, he refused to answer.

When SRA invited me to put in a complaint, i sent evidence showing what i believe to be a firm of solicitors not complying with court orders, ordering a false adjudication to conceal a Spanish Will of my fathers, using an invalid will to take control of my fathers property, concealing bank accounts and investments accounts.

Their conclusion was not to investigate. This is what i expected, they wasted my time spent in carefully preparing the complaint and evidence and have probably provided it to the solicitors in Liverpool who have abused their fiduciary duty of care and i believe stolen or helped steal my inheritance.

The SRA allow them to continue in their abuses and crimes. They wouldn't even investigate!

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Utterly useless organization

Utterly useless organization. They operate slower than a snail's pace and are inept when they finally do get around to doing something. They should be ashamed of themselves, but I doubt they understand shame.

3 July 2022
Unprompted review
Rated 1 out of 5 stars

The SRA are a public scandal

The SRA are a public scandal. They trumpet their priority as being the public consumer but they could not care less. The organisation is inward looking and concentrates only on its own existence to provide jobs for many who have absolutely no idea what they are doing. The CEO does not reply to any correspondence. However I shall be taking this up with the national press in an attempt to force SRA to take notice particularly of all the people on this review who have had similar experiences with no comment from the SRA at all. If you read their own material they expect their members to comment on bad reviews. It is a shame, as always, they do not follow their own demands and advice. I challenge the SRA to make a response too this

7 June 2022
Unprompted review
Rated 1 out of 5 stars

Rotten to the Core

After ten weeks I am still awaiting a reply.
I rang their help desk 5 times last week and they passed my query onto the Report team.
The report team insist they replied but will not resend me the details.
I can only speak to the help desk as the Report Team refuse to communicate with me !!!!!!
I mentioned the investigating solicitor in an earlier post but SRA reported me so my complaint was removed.
My case Ref :- RGC 000074251
SRA , I know you read the reviews but why are you so arrogant to reply ???????????
Too busy trying to justify your jobs in your ivory towers.
Members fees ae far more important than complaints from their clients.
You are simply not fit for purpose , even worse than the Legal Ombudsman (that really is some achievement)

31 May 2022
Unprompted review
Rated 1 out of 5 stars

SRA Public Dissgrace

Public Dissgrace.
I reported a Solicitor's deliberate and obviouse acts of disshonesty, acting for his own gains and against the interests of his client.That he not only deliberately lied to me, which I gave SRA unquestionable proof and evidence of that supports his disshonesty beyond question. The SRA's response is an absolute dissgrace, they are a complete con.
In my opinion their sole purpose is to protect, and absolve Solicitors and legal professionals who are complained against. They are acting and practising every thing that is against, justice, fairness, and the publics well being. Their sole practice is to act against the public, and to defend, protect and support their Legal colleagues, against any allegation, including disshonesty, fraud or any abuse of public trust.
They seem to be a law for themselves, and have no respect for the public, its like a private club, despite what they preach and print, they do the very opposite.

They are not fit for purpose, they act against the public interest, and will only take action if it is likely the media or public will find out.ie if they are caught out.
I reported serious acts of, deliberate lying, neglect, incompetance, and disshonesty, from a Solicitor from Wakefield.
His actions led to another Solicitors act of disshonesty being time barred and struck out. He lied to me by having me wait years for a response to a part 36 offer in Aug 2017. I found out from another of his colleagues a Mr Jones that he had never even sent it, three years later.
Despite Mr Large further lying to me "that they had declined your offer". He continually refused to answer about it, and when he did he deliberately lied to me, telling me finally in July 2020 they had declined the offer. A Colleague Mr Jones of Jordans finally had no choice but to admit to me in Oct 2020 that the part36 offer, had never been sent, despite me awaiting this response more than three years.

Mr Large had deliberately delayed my case, and he even and took a further £3,000 from my award, for his delays, blaming me for his delays, and this was ontop of his 25% fee.

These instances were clearly supported by the evidence, but the SRA, are allowing people like him to do what they please.

The SRA in my opinion are clearly supporting acts of professional disshonesty, supporting lying Solicitors, and turning a blind eye to Fraud and deception by Solicitors, a number of whom are actually members of the 'Law panel's, this is how corrupt our legal system is. Solicitors have no fear from the SRA, whatsoever, in fact they know they can rely on them to turn the other cheek.

The whole experience of the SRA can be read on the review of SRA complaints,such as here,. They speak volumes.

The SRA should be dissbanded as soon as possible, they do not serve the general public in any form, they work against the public well being, and only support self preservation of the members of the legal profession.

It is an absolute dissgrace that they fail the public,
They let down the most needy and the most poorest peoples of this country, who are left with anger and dissbelief.

I intend to write a reveiw regarding the acts of this solicitor, but I was awaiting the SRA's response, but after more than a year, they (SRA) clearly put two fingers up.

24 May 2022
Unprompted review
Rated 1 out of 5 stars

Unhelpful and frustrating to communicate with.

My complaint was about my mental health solicitor who I found to be untrustworthy with traits of Narcissistic Personality Disorder.

I had some communication problems with the SRA complaints officer which took a few months to resolve. He wasn’t always making sense, and when I would log in to my email account I kept being informed that unusual activity had been detected on my account. It made me wonder if someone had been intercepting our emails. I wrote a letter to the SRA asking if someone else could deal with the complaint by letter instead. They replied to say that they considered the complaints officer to have communicated clearly, and their decision to take no further action would remain the same.

A couple of months later when my support worker called the SRA on my behalf, we were informed that they have no record on their database of the name of the person who answered my letter. Then a few weeks later we were able to speak on the phone with the complaints officer who had been dealing with my case, and it turned out that the communication problems had just been a miscommunication of sorts. However, I’m finding it difficult to understand how he could have communicated so incoherently unless it had been intentional, so I think we just got played. The complications, and the difficulty in getting the complaints officer to simply explain himself when I asked him to, have left me with the feeling that something hasn’t quite been adding up.

I would not trust this organisation to care or to help. It’s been an emotional strain to say the least. Thank you for listening.

21 May 2022
Unprompted review
Rated 1 out of 5 stars

Utterly Pointless!

There is something deeply fishy about this 'organisation.' Their website stresses how it is a serious offense to operate as a Solicitor if you are not qualified as one, and that ALL qualified Solicitors will be registered with the SRA. AND it is vital for any Solicitor to disclose a mental health issue. I reported my abusive ex partner who was claiming to be a Lawyer, (her South African term for Solicitor,) but insisted that I break the law for her on two occasions. (I didn't!) I gave a full and thorough report, saying that she would not have disclosed having Borderline Personality Disorder. Their response: They couldn't find anyone of that name registered with them, but they could see her website offering legal services, and operating as a Solicitor. Errrr, well then...isn't it up to you to investigate???!! "But we don't have anyone registered with us of that name!" Well of course you blimin' haven't - that is exactly the reason why I'm reporting it. Honestly, what is wrong with them??? THEY need reporting. It's like going to the Police after witnessing a burglary, giving full description...where the Police say that they are unable to do anything on the grounds that 'they didn't see it.' The SRA has got to be some sort of prank, surely

16 April 2022
Unprompted review
Rated 1 out of 5 stars

A facade with a fancy title and nothing more.

Regulatory in name only. How can I possibly paraphrase (without using expletives) what has already been said by 100% of reviewers.
Don't build your hopes up in the expectation that they will even acknowledge any 'evidence' that you provide them with, or even expect them to answer any very reasonable questions that you may ask them, as they will be intentionally evaded.

Due to my first hand encounter with the SRA, I am of the firm opinion that it is sleazy, dysfunctional and detrimental to the public, as you can see I am not in the minority, 100% negative! I had provided indisputable evidence that a solicitor had blatantly breached their own 'principles' by committing a 'conflict of interest' and also repeatedly providing 'disinformation', yet no further action was taken by these so called 'regulators'..

You will also note that they are flagging negative reviews about them up on Trustpilot and are not open to criticism. I had to begrudgingly retract my use of the word 'criminal' when they complained to Trustpilot, though that is my 'opinion'

This is nothing short of an attempt at 'damage limitation' on their part, as a few 'HUNDRED' negative reviews are not reflective of the 'THOUSANDS' of people that they must have offended in reality.

Please also sign the 'UK Justice Is Broken' petition (Trustpilot don't allow links, unlike the SRA I adhere to the rules )
“Something has to give here!” This corrupt organisation and its staff deserve prosecution.

11 February 2022
Unprompted review
Rated 1 out of 5 stars

SRA - Not much regulating....

The SRA have not upheld a complaint I made against a solicitor who aided a convicted domestic abuser in breaching a restraining order by making contact with me. The orders states contact is prohibited by phone text....or via a 3rd Party. (outside of specific reasons which were concluded) This breach clearly represented some concern for my safety as the Commander of Surrey Police also referred the conduct of the solicitor to the SRA. Seems that a solicitor enabling a criminal convicted of "threatening to kill with intent" faces no consequences.

SRA - Not much regulating going on from my experience.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

The SRA are not fit for purpose

The SRA are not fit for purpose. They basically say they can't do anything about a fraudulent solicitor. Report the fraud to the police and they say it is a civil litigation matter. So according to police there is no crime because it is a civil litigation matter. Which means if solicitors/barristers are involved in litigation there can't be any crime involved. Go figure in Alice in wonderland!!!!

29 January 2022
Unprompted review
Rated 1 out of 5 stars

A complete waste of time

The SRA are an active and enthusiastic participant in the culture of closing ranks and cover-up within the English legal establishment. They are simply not interested in doing their job. If you are lucky enough to find someone there who can be bothered getting out of bed you will find that all they will do is a superficial and wholly inadequate investigation of your complaint. If a solicitor says to the SRA "I did nothing wrong" then that is good enough for them and brings the process to a conclusion.

I encountered a solicitor who acted so aggressively towards me in a pre-planned and deliberate ambush that I was admitted to hospital by ambulance. While waiting for the ambulance to arrive I was so scared that I wrote a farewell note to my sons.

The SRA found that she did nothing wrong and that there was no case to answer.

Don't waste your time with these people

31 December 2021
Unprompted review
Rated 1 out of 5 stars

Absolute waste of space

Absolute waste of space. Most certainly not unbiased or capable of any kind of impartial investigation. They are complicit in solicitors misconduct and wrongdoing. Not a deterrent at all for legal so called professionals' deceitful and unprofessional behaviour.

4 December 2021
Unprompted review
Rated 1 out of 5 stars

I agree with all of the reviews

I agree with all of the reviews. I had the same bad experience reporting a solicitor. My mother and father have passed away and my brother contested my mother Will and instructed a firm of solicitors. The letters from the solicitors were poorly drafted contained a number of fundamental errors such as spelling the deceased name on a number of documents, sending communications to the wrong address. Even making allegations which are unsubstantiated. The firm of solicitors tried to scare me by making references to court proceedings when I knew full well the judge would throw the book at the solicitor if I was given opportunity to make the court aware. I had a disappointing experience reporting this solicitors firm despite making references to the SRA code of practice. I have had bad experiences with law firms in the past but this must be worst. I would have expected someone earning £200 - £300 per hour to write professional communications.

I asked this law firm to provide me with all communications on six occasions and they ignored my communications and naturally inferences will be drawn if the matter ever reaches court. I read the information SRA posted on their website quite surprised only a small number of cases were reported.

23 November 2021
Unprompted review

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