Sri Lanka eVisa Service Reviews 20

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Visa Agent
  2. Travel agent

Written by the company

Sri Lanka eVisa Services is a commercial website. We are not the Embassy/Consulate or the representative of the Sri Lanka Government. We are a private company operated by Sri Lanka Immigration Services. We also provide assistance for the applicants, or in the resolution of difficult cases, emergencies, and especially to create the most favorable conditions in the matter of visa application for Sri Lanka. If you choose to utilize our services, please be advised that we charge a handling fee for our services, and in addition, you have to pay a fee to the Sri Lanka Government.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a big scam

This company is a big scam. Do not pay or put your details in to the website.

They are in no way an official agency that represent the Sri Lankan government. The actual visa to Sri Lanka cost 10x less than what they charge. Go to the official website to apply for visa.

2 April 2026
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Sam,

Thank you for your feedback.
We would like to clarify that, as a travel service provider, our pricing may be higher than some other platforms because we offer comprehensive support throughout the application process, including document review, guidance, and personalized assistance to help ensure a smooth and successful outcome.

If you have any concerns or require further assistance, please feel free to contact us via email. Our team will be happy to review your case and provide additional support if needed.

Regards,
Sri Lanka eVisa Services

Rated 5 out of 5 stars

I got my visa on high speed for the…

I got my visa on high speed for the best price. Quick respoand and very very fast delivery by🥰🥰🥰👍. I love it. Regards from Germany 🇩🇪

1 April 2026
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Sir,

Thank you for your kind words with our services. We hope that we can support you in the next trip.

Regards,
Sri Lanka Immigration Services

Rated 5 out of 5 stars

Easy and Simple process to obtain a visit visa to Sri Lanka

The process was pretty easy and not too complicated. The documentation requirement was also simple without the need for a lot of backup documents like bank statements, invitation letters etc.

20 March 2026
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Turab,

Thank you for your kind words! We're glad everything worked out well and met your expectations. Looking forward to supporting you again whenever you need.

Regards,
Sri Lanka eVisa Service

Rated 4 out of 5 stars

I found the eta site a bit hard to…

I found the eta site a bit hard to navigate but I got there in the end and $80 admin fees are bit pricey but I am hoping all that will fade into insignificance when we arrive in Sri Lanka

24 March 2026
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Gibbon,

We truly appreciate you taking the time to share your experience. It's great to know the process was easy and clear for you. We're always here if you need any support in the future.

Regards,
Sri Lanka eVisa Service

Rated 5 out of 5 stars

River Breeze Villa Thotamuna is the perfect home stay in the south of Srilanka 🏡 home stay

Applying was super easy and within one hour I was approved 🙌🏾 if you're heading south to the beaches ⛱️ you must stay safe at the following fancy bug 🐛 free home stay called " River Breeze Villa Thotamuna" fantastic place you can find it on booking dot com fully air-conditioning and totally bug 🐛 free so you can sleep in comfort and the host is absolutely 💯 fantastic trust me you will be at total peace ✌️ for 64£ a week 😀 absolute bargain with tuk tuk ready on the driveway incase you want to pop out.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

This is bloody a scam

This is bloody a scam. Don’t use the website.

9 December 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hi Gine,

We’re very sorry to hear about the experiences you encountered during the process. After all, we want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much. We hope that we can support you in your next journeys.

Best regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

Scam

Scam, don't use this website. Visa fee is USD 50 and the admin fee is USD 80. Shame on you.

27 November 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hi Samitha,

We’re very sorry to hear about the experiences you encountered during the process. After all, we want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much. We hope that we can support you in your next journeys.

Best regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

It s a con charges you 139 usd vs 50…

It s a con charges you 139 usd vs 50 usd and much more cumbersome

10 November 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hi Sir/Madam.

We’re sorry for the frustration this situation may have caused and appreciate your patience. We hope that we can support you in your next journeys.

Best regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

We almost got scammed using this site…

We almost got scammed using this site from our New Zealand address. We realized this was not the official site just before completing the payments section and singed off. About 15 minutes later we got a call from a UK +44 phone number. The lady said we hadn't completed our payment for the Sri Lanka ETA and that she would help us over the phone. We told her that we wanted to cancel the application, She was pleasant enough and tried to get us to continue over the phone. We refused and eventually she said she understands we want to cancel. Since then I have been getting emails with last minute offers and discounts to get a VISA. I'm glad I have read other reviews here and didn't get scammed. Thanks to others who have submitted reviews. Unfortunately for me, they now have all my personal details.

4 October 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hi David,

We’re sorry for the frustration this situation may have caused and appreciate your patience. After all, we want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much. We hope that we can support you in your next journeys.

Best regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

TRUFFA!!!!!!!!!!

www.srilankaimmigration
⚠️ Warning – NOT the official Sri Lanka eVisa portal.
I paid €132 on 13 March 2025 through srilankaimmigration.org for a Sri Lanka ETA. Due to a serious neurological condition, I could not travel and requested either a refund or visa extension.

Despite sending multiple emails and attaching my medical certificate, I received no response. I have now filed reports with CASE Singapore, IMDA, and Singapore Police (via I‑Witness).

This is clearly a third-party site that charges significantly more than the official government portal and offers no support. Avoid using it. Always apply through eta.gov.lk — the official Sri Lankan ETA website.

13 March 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hi Chiara,

We sincerely apologize for your experience and appreciate you sharing your concerns with us. After all, we want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much. We hope that we can support you in your next journeys.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

Experiance I got by using srilankaimmigration.org

Recently, I used a third-party service that charged a significantly higher fee to process a tourist visa for Sri Lanka. Despite their assurances, the visa was not issued on time, which caused considerable inconvenience. As a result, I had to obtain a visa directly from Sri Lankan immigration upon arrival.

I contacted the service to request a refund due to the delay and the fact that their service was ultimately not used. However, they refused to issue a refund. The entire experience was frustrating and disappointing, especially given the additional expense and the stress caused by the last-minute visa arrangements.

25 June 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Chaminda.

We’re very sorry to hear that your experience was not positive. After all, we want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much. We hope that we can support you in your next journeys.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

Scam - We got charged $218!

Scam – We got charged $218!

We were scammed for $218! This website is a fraud and not connected to the official Sri Lankan government. It looks professional but charges way more than the real visa costs. Do not use this site! I hope others see this and don’t make the same mistake.

28 May 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Jonas,

Thank you for your feedback. We apologize for any inconvenience you experienced. We want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

this is scam site

this is scam site

15 April 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Sir,

We sincerely apologize for the inconvenience and appreciate your honest feedback. We want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

Sri Lanka fake Visa

I just payed 168$ more than the official visa price. Looks just like an official government website (.org) Please don’t make the same mistake!

8 April 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Marius,

Thank you for bringing this matter to our attention. We apologize for the inconvenience caused.. We want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

NOT THE OFFICIAL SITE

I hope people get to see the reviews first, even before they can mistakenly book via this site.

This is not the official srilankan immigration site. Fortunately, they've bought this domain name which is HIGHLY MISLEADING and perfect strategy for them to make 10 times more money than the actual visa cost.

Please check the official site. This site is NOT the official site.

16 January 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Sir,

We sincerely apologize for the inconvenience and take your comments very seriously. We want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

I mistakenly applied for my Sri Lanka…

I mistakenly applied for my Sri Lanka visa through this fraudulent website, which charged me $80 more than the official government site. They mimic the real application process, making it seem legitimate, but they provide no added value—just an unnecessary surcharge.

After realizing my mistake, I tried contacting them for a refund, but their customer support was unhelpful and unresponsive. This site preys on travelers who don’t notice they’re not on the official page.

If you're applying for a Sri Lanka visa, ONLY use the official government website

19 March 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Bosse,

We’re sorry that your experience was not as smooth as it should have been. We want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

This website is a legitimate scam set up in a way that you can't do anything

I want to rate srilankaimmigration.org even lower. They duped us and dented us with USD 405 by charging us. My wife simply applied for tourist Visa on Sri Lankan Immigration website for which we received a response from them followed by seconday email from above website with a payment link. My wife misunderstood this and thinking that this is for Visa, she made the payment only later realising that Visa is free for Indian nationals in Sri Lanka. We are not sure how this company got hold of our info and send us the payment link immediately. Worst part is that they issued the visa and are stating that this fees is towards their services that they have provided and are apologising for their miscommunication.However they refused to refund our money. They have showed in the application that they are charging the fee for UAE national meanwhile we are Indians. We have reported this issue to Sri Lankan consulate as well

2 March 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Ashish,

We’re sorry that your experience was not as smooth as it should have been. We want to clarify that we're a travel agent supporting customers in getting their eVisa, so we will charge the service fee. Thank you so much! We hope that we can support you in the next trips.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

Scam

Scam. Looks like the official website with the website name. Also charges 80 usd extra for the service.

18 February 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Trym.

We sincerely apologize that your experience did not meet your expectations.. We want to clarify that we're a travel agent supporting customers in getting their eVisa. Thank you so much.

Regards,
Sri Lanka eVisa Service

Rated 1 out of 5 stars

Scam website

Scam website. the gov.lk website is the official one where you can apply for a Sri Lankan visa. This site charges additional fees for the visa. I'm not sure if you would get the visa but I made the mistake of inquiring about one and since then they have not stopped spamming me with emails and made it impossible to unsubscribe (the supposed "unsubscribe" link in their emails is invalid. Also, when you look at their promotion policy it is empty which is suspicious) so would definitely recommend avoiding them!

12 January 2025
Unprompted review
Sri Lanka eVisa Service logo

Reply from Sri Lanka eVisa Service

Hello Jeremy,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to clarify that we're a travel agent supporting customers in getting their eVisa. Thank you so much.

Regards,
Sri Lanka eVisa Service

Show reviews in all languages. (20 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look