STACEES Reviews 

8,252
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Customers praise the beautiful products, noting their excellent quality and craftsmanship. Many consumers highlight the efficient delivery service, with orders arriving sooner than expected and good communication. Sizing is accurate, especially with custom measurement options, ensuring a perfect fit. However, some people were dissatisfied with the return policy, reporting significant difficulties and delays. Several customers also experienced issues with product sizing, finding dresses did not fit as expected or were not true to size. A few reviewers noted concerns about product quality not matching expectations or online images.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight over the stunning appearance and quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers expressing... See more

Return policy

Reviewers highlight significant dissatisfaction with the return policy, often finding it to be misleading... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic experience ordering from Stacees. My daughter chose style S8272P in Emerald Green and we opted for the custom sizing option as she is very petite but has a fuller bust and hips. We were kept... See more

Company replied

Rated 5 out of 5 stars

i LOVE my dress. the customer service is amazing and the employees are super kind sending emails double checking my custom sizing and showing general interest in what my dress was being bought for. i... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning dress, gorgeous fabric and beautifully made, fits like a glove! I ordered a size 14 after checking my measurements against the chart, I’m usual a size 12. However the company also... See more

Company replied

Rated 5 out of 5 stars

SS0517112538 I ordered my daughters prom dress from these guys and couldnt be happier to be honest. The dress was exactly as pictured, fitted perfectly going by the sizing on the site and is of real... See more

Company replied


Company details

  1. #14 of 16 best companies in Dress Shop
  2. #10 of 11 best companies in Bridal shop
  3. #11 of 12 best companies in Formal Wear Shop

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8k reviews

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Replied to 99% of negative reviews

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3.7

All reviews

(8,252)

1,620 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prom dress

SS0303267492
Bought a prom dress for my daughter and the sizing instructions were easy to understand and follow, so we were able to buy a dress that fitted perfectly.
Even had a follow up email in how to clean and steam the dress which was helpful.

2 March 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear leah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

The dresses from this site are perfect…

The dresses from this site are perfect can tell they are not made from cheap materials both of my daughters have had prom dresses from here and I cannot recommend them more I orderd custom measurements and recieved in more than enough time for prom

13 July 2026
STACEES logo

Reply from STACEES

Dear francesca,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

We have bought two prom dresses now…

We have bought two prom dresses now from Stacees. Both have been beautifully made and fit as if they were custome made. Quick delivery and good communication. Id definately buy again.

30 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

The Prettiest Shade of Pink

I loved this dress! I ordered it in Desert Rose, and the colour was absolutely gorgeous—exactly like the pictures. The quality was honestly better than I expected. It fit me really well. The neckline was a bit deeper than I wanted, but I was able to adjust it using the sleeves, so it worked out perfectly. The open back was my favourite part, and I got so many compliments all evening. As an added bonus, my dress arrived almost a week earlier than expected, which was fantastic and gave me plenty of time before the wedding.

13 June 2026
STACEES logo

Reply from STACEES

Dear Ayesha A,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

HORRIFIC!

Poor sizing on dresses , not standard sizes .

The customer services was terrible, ordered the dresses and due to not a single dress fitting any of the bridesmaids we decided to return as we it would mean alterations on every dress .

They were not give you full refund ! They offer you deals and won’t take no for an answer and in the end you give up , in the end we got a third of our money back and stuck with a load of poor quality poorly sized dresses we don’t want or will use .

reply to Stacees
order number sent .
my partner asked to return the dresses and full refund a few occasions through email ,your customer services try to keep hold of every penny they can its embarrassing from a company like dealing a dodgy version of Del Boy trotter ..under normal circumstances we would persevere but with everything going on and the panic of trying to resolve the bridesmaids dress situation we didn't have the time for it something I think Stacee's takes advantage of.

19 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Ordered a dress for my daughters prom

Ordered a dress for my daughters prom. Arrived in a timely manner and was fantastic quality with a solid fit. Cant complain at all, beautiful dress.

10 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear John,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

The dress was made to measure and it…

The dress was made to measure and it arrived really quickly the quality was really good and it fit my daughter perfectly the colour was much better than expected too very happy

26 June 2026
STACEES logo

Reply from STACEES

Dear Caroline,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Ordered for my Granddaughter’s prom

Dress arrived quickly ordered for my Granddaughter’s prom. Good quality material and well finished. Value for money. It was exactly as the picture and information described.

12 July 2026
STACEES logo

Reply from STACEES

Dear Caroline,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

I have bought a prom dress from this…

I have bought a prom dress from this site and it was absolutely stunning - you are bound to get many compliments wearing their designs. I am very very satisfied with the service, quick delivery and quality of the dress that arrived.

26 June 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Lovely dress for my daughter's prom

Lovely dress for my daughter's prom, she chose a yellow satin dress and had a few comments that she looked like Belle (from Beauty and the Beast) good delivery time and communication 💛

26 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Catherine,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

What Amazing dresses STACEES have

What Amazing dresses STACEES have , such a large and beautiful range and such amazing colours.There is a personal choice of putting in you size details to have it perfect for you.,Service is excellent from the time you order to the day you get your dress , and you are informed constantly about your dress.The dresses are beautiful .

12 July 2026
STACEES logo

Reply from STACEES

Dear Joyce,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Prom day made beautiful

I had ordered a prom dress for my daughter from Stacees and I was a little skeptical reading some of the reviews. However there was a dress we had liked a lot and went ahead and ordered. Promptly I received an email confirming the size and exact date the dress was needed for. It arrived well on time and it was the most gorgeous dress my daughter had ever worn. It fit her to the T. didnt need any amending considering its quite difficult to find the right size for her. Very very pleased and would definitely recommend their dresses. They were made with very good quality material. The delivery service was 10/10. Thank you for making daughter's day very special.

17 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Suchetha,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Excellent product

Excellent product, reasonably priced, made to measure service was spot on. Quick service.

11 July 2026
STACEES logo

Reply from STACEES

Dear Miss Edwards,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Well fitting dress and amazing quality

Well fitting dress and amazing quality. Arrived within the time frame given

11 July 2026
STACEES logo

Reply from STACEES

Dear Leanne,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Perfect

The dress fits perfectly and is very lightweight—great for a summer wedding. The quality is excellent and so was the service. The dress was shipped and delivered in a timely manner. I have no faults to pick out from my experience.

11 July 2026
STACEES logo

Reply from STACEES

Dear customer,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Excellent service I ordered the dress…

Excellent service I ordered the dress with a very short time frame, and your company sure delivered, excellent quality, quick delivery. Honestly couldn’t find any faults at all

6 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Dress was beautiful

Dress was beautiful, a good range a colours and samples were prefect as my daughter couldn’t decide, I love the option of dress alterations which we had to do, quality of the dress was far pass my expectations, reasonably priced and delivered quickly.

10 July 2026
STACEES logo

Reply from STACEES

Dear Cherry,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Made to measure Prom dress

We ordered a made to measure prom dress for my daughter who is quite petite. The ordering process was easy. The dress was beautiful and perfect size for my daughter! I would definitely order again!

26 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Stacey,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Ordering was so easy.gave us step by…

Ordering was so easy.gave us step by step EASY instructions how to measure for a tailored fit.the customer service is 💯.checking and double checking measurements before tailoring .ww qill definitely be back.great job a@ stacees 💕my daughter absolutely loves her prom dress and looks amazing in it.

10 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Zara,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Excellent service

Excellent service

5 July 2026
STACEES logo

Reply from STACEES

Dear Lee,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

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