Staines Cars Reviews 14

I purchased a Hyundai i800 from Aylas Cars on 21 March 2026 via part exchange.

Within days, the vehicle developed a serious fault when pulling away from a standstill – it loses power, behaves as if stuck in a high gear, and becomes almost undriveable. The issue now occurs regularly and requires the engine to be switched off and restarted to temporarily resolve it.

More concerning, paperwork provided with the vehicle included internal emails from Evans Halshaw (a previous seller), which clearly show the same vehicle had already been rejected by a previous customer due to faults and a refund had been offered.

This indicates the issue was pre-existing and raises serious concerns that the vehicle was resold without the underlying problem being properly resolved or disclosed.

Having now read other reviews, my experience appears consistent with a pattern of faults shortly after purchase and poor after-sales support.

I have formally rejected the vehicle under the Consumer Rights Act 2015 and am currently awaiting resolution.

I will update this review based on how Aylas Cars handle the situation.

We have visited the place very nice and affordable cars customer service was five stars

They gave me a much better trade-in value than I expected for my old car. That made upgrading to a newer model even easier. Transparent and fair the whole way through.

Same as descriped very frindly higly recomanded

Absolutely awful. We bought a car in October 2025 and warning light came on almost immediately. Umar failed to fix the problem and held onto the car to fix it supposedly and it is still in bits as far as I know. He refused to pay us our money back even though it was returned within a month. We had to resort to the small claims court. This has now been resolved but not in our favour. This was the worst experience ever. None of phone calls were ever answered and we felt completely let down.

Worst car dealership i been too. Left me waiting, didn't tell me about the many problems with the car I went to view and they had zero information about the car to tell me about. They sell cars with problems and don't tell you about them. Dont buy from this company if you want honesty.

I wanted to purchase a specific vehicle from here. 30th December I enquired about delivery and was told it could be delivered on 2nd Jan for £200, the car looked to be good value for money, prompt response even out of office hours around New Year. I made an offer which was politely declined - not a problem but worth a try.

I was happy to pay the full price and offered to pay a deposit, it went downhill from this point.

I got a call, they had someone else interested so wanted to see if I was interested is anything else, I explained it was solely the Vx I wanted. Despite already saying we would take it for the asking price I was still asked several times if I definitely wanted it, then when I said no thankyou to the extended warranty it is almost like I was having to convince him I wanted the car. Eventually they said they'll send me the bank details over so I could pay the deposit, verbally agreeing the sale.

At this point I am expecting I'll pay the deposit and get our new (used) car on 2nd January. From this point I was ghosted by them. I even emailed back providing feedback that it was unprofessional, I'd have settled for an apology but still nothing. Manners don't cost a thing.

I completely understand it they wanted to go with a finance customer as they'll get commission etc, but to verbally agree the sale then go back on it by ignoring me is a complete waste of my time, and really unprofessional.

Buying our first car was a very special moment for us, filled with love, trust, and excitement. During the test drive everything seemed perfect, but within just three days, the car started having a gear issue.

When we reached out to Umar, he initially reassured us and told us not to worry, saying he would take care of it. Sadly, after that, he became unresponsive. Each time we followed up, we were told he would speak to the mechanic and get back to us, but no real update or solution ever came. Eventually, we were told that they would only look into the issue if it was related to the engine.

For a first-time car buyer, this experience was extremely disappointing. We trusted the seller completely, and the lack of support after the sale was painful and unfair. This is not how customers should be treated, especially when they invest so much emotionally and financially.

Avoid with a barge pole!!

To begin with everything seemed brilliant! Polite and friendly salesman. Answered all questions and had scratches on the car sorted within minutes and before I drove the car away.

The car drove brilliantly out on a test drive. Close observation showed no obvious problems and the car sounded great. Omar explained the car had just had a service and had a brand new MOT. There was no paperwork to show this but when checking online you could see that it had a valid certificate.

I got into the car to drive it away and the car instantly came up with a service light. Saying it needed to be serviced. Omar came over and told me if I continued driving it would go out soon. Which yes it did. I drove 2 hours home with no issues. I pulled up at home and I had a warning light come on which stated “Oil level low” I corrected the oil level and arranged for the car to be checked over by my local garage. On inspection they told me the car had not had a service as the oil was so old and the oil filter was blocked! I ended up booking the car in with my garage and paying to have the car serviced. While I was waiting for the car to be serviced the car broke down on me on the motor way when I was driving to work. This was 3 days after getting the car home. I had to call out the AA to help recover the car. It was found that the car spark plugs had been over tightened which had caused them to split which meant there was a shortage which was bypassing the spark and had perished the cylinder. There also was a severe coolant leak. The recovery towed me to my garage where again it had to have new spark plugs, new cylinder and had to have the coolant tank replaced. None of which was covered on the warranty! I contacted Omar to see if he would be able to help with the invoices I had received. He instantly replied to my email and asked me to send over all invoices. I did this and then I had no other replies from Omar. I tried contacting him on 2 occasions which were ignored.

Within the 3 months of having the car it has spent more time in the garage than me driving it! The fuel pump had now failed and the car is yet again sitting in the garage. I’ve tried to go through the warranty company who are doing everything in their power to not pay out. The car has been at the garage 2 weeks and the warranty company are still saying they do not have enough evidence as to ‘Why’ the pump has failed. This has been the worst experience I’ve ever had when buying a car. Do not give this dealer your money!!!

SAME AS DESCRIBED.GOT GREAT PRICE .GOT HELP TO INSURE AND TAX MY CAR,

Bought the car from dealer trade sale ,thanks for a great deal

Dealer agreed to fix the air con problem for a car so I did put down a £500 deposit for the car on 10 Aug 2024. After that the dealer said I could get the car shorty.

On August 15, the dealer stated that they had just brought the car to the garage and the air conditioning problem could not be repaired. They did agree to return the deposit to me.

On 28 Aug, I still haven’t received my refund so I contacted the dealer. When I asked them about the refund stages by phone, they hung up my call and didn’t respond to any of my message.

Today is 25 Nov, I’m still waiting for their feedback and refund.