StarHub Reviews 394

Ridiculous StarHub broadband service. Installation for my broadband was arranged on 26th of July, was also the date I move in to my new BTO. Technician came and mentioned that there was no internet connection and backend team told him to change the modem and still, no internet connection. Backend team called and said that there was no data IP and will arrange a call back to follow up on the 29th of July with the assumption that they should be able to settle the issue. I waited patiently without the Internet for 4 days (not being able to connect to my kid’s camera for safety) and used my personal phone data for work. They called back not telling me that the issue was resolved but rather that they will arrange a technician to down on 30th of July to do an installation again. (Again it’s not the hardware issue, they themselves mentioned it was the backend problem so what’s the point of getting him down? To entertain me?) Today, the technician came and still the same issue persist. Still no dam internet. No IP. I regretted taking up StarHub when I was looking around for a internet provider. 4/5 whole freaking days and nothing resolved. To those that are planning to take up StarHub, take my review as a consideration.

I would choose -star for starhub's service if there are an option here. Really bad service and even racist for the operater.

I wish to compliment Mr. Low Jia Sheng for his excellent service when I visited Starhub at Ang Mo Kio Hub B1-09 on 25/7. He was so patient in assisting me to transfer all data from my current phone to the new phone purchased. He did not charge for that and told me that it is free service provided by Starhub. Well done, Mr. Low Jia Sheng and Starhub!

I’ve been chasing a double deduction from StarHub side of $30+ for almost a good half year. All live agents in the live chat said “rest assure and seek your patience”. No one bothered to take initiative to reach out to me and resolve issue and super bad customer service is really unacceptable. NEVER CHOOSING STARHUB AGAIN. HIGHLY DO NOT RECOMMEND STARHUB SERVICE PROVIDER. ❌❌❌❌❌

Hopeless useless waste of 50AUD absolutely pathetic CAN NOT RECOMMEND

Worst broadband ever, which says 2GB plan but actually its a two 1GB

THINK twice before signing up StarHub Star-plan.

Star-plan and Legacy-plan are different entities. The two entities don't talk to each other when issues occur. Don't get confused that they are "one StarHub".

Star plan online chat can heighten your blood pressure to a different level. Enjoy!

Furthermore, you can't move between Star and Legacy plans.

Make your choice wisely.

Needed a follow up with starhub sales about porting fixed line to starhub. sales hotline is difficult to get through and when connected just brushed me away and even tell me to stop calling them! in retaliation they sneakily rescheduled the technician onsite setup at the last minute without informing me! guess they are too well paid and starhub revenue must be good for them to purposely turn away and upset customers! if they ever get replaced by AI, they should reflect why! coz they cant even do the core job that they are hired to do. sorry not sorry!

Charged me $200 when I terminated their broadband service, using the excuse of having to return their broken modem. Their hidden charges will get you every time!

My contract was already over in 2021. Now I called in to starhub to terminate but was told that termination only starts when I return the ONT to the branches and I will still be charged a termination fee, I have signed up with them for 5-6 years yet I still be charged with this termination fee and was told their charges could not be waived. Doesn't make sense for this fee as it is not early termination or what. Pls. I will never sign up their service after this.

Subscribed to Starhub broadband and contract ends on 3/6/24. Was advised to returns the ONT after the contracted date and they charge me for the pro rated additional days and disconnection fees of $30. Reason being my contract had ended but subscription still continues. Subscription payment only ends upon return of ONT which I was advised to do so in 1 or 2 days later.

Literally renewed the appointment to set up the new broadband, 630 - 830 PM no one contacted me, no one came , wasted my time to wait .called customer service , next moment after transferring, cut the call

I have been with Starhub for past 10 years. I recontacted numerous times until the recent new billing has some issues.
1. The Netflix was not transferred properly after I renewed. So, it ended up being billed twice.
2. Junior Protects which comes 6 months of free trial but it was billed instead.
3. There was a roaming charged for no reason.
4. Lastly, a new Linksys router MX4200 was being charge also. During the promo at that period, it had shown that a Linksys MX4 comes free. When I recontract, the salesperson at NEX whom attended to me did not mention that the Linksys was chargeable. I'm not sure if both models are the same. This is why I'm trying to find out more from Starhub CS.

I called and emailed with much information into CS, but I feel that they simply do not care. Or maybe they are not well verse in their job. Different people give me a different reason of why the router was billed but when I asked for the original router model in the package, they could not provide an answer. They say they cannot confirm on this. They even mentioned since that the contract has been signed so they cannot refund the router. It costs me $300 plus perhaps for a wrong billing. As of now, there is still no full closure. But one thing for sure, this is going to be my last recontract. No more next time again. Yes, if there is zero star, I would not hesitate to give it. From a disheartening customer. BYE

Do not use starhub prepaid services. They have very dodgy terms and conditions.

I paid $10 for their 4 week 10 GB data plan but they only gave me 1 GB of data.

We recently visited Singapore and purchased 2 14-day SIM cards in the airport from a 'Changi recommends' booth at Changi airport. 7 days later, we received notifications on our phones that our data had run out. We then spent precious time exchanging multiple calls with Starhub's prepaid helpline with each call ending with the advisor saying they required more time to investigate. We finally received a conclusive call on our date of departure (after having purchased further data and having spent more money) to say that we should have ignored the message about our data running out. We couldn't have done so as the SIM connection had indeed cut off after day 7.
Lesson learnt: Buy a (much) cheaper 14-day SIM in the city from a different telco instead of Starhub at the airport!

The call-center staff, Mr Koh who is answer my call and ask if you question. I think they’re not been trained as a customer service and I wanted to talk to the manager. The manager is not around and they say not free. Then later they call back the staff asked me his manager that’s what’s the problem. No wonder the customer service was only one star because the managers not doing the job StarHub do you want a happy customer or you want a angry customer I think the managers on the train that’s why they did not to answer the phone

Relocated home broadband to new location at Sengkang Grand Residences on 10 May. Since then, the signal is frequently very bad every day despite the technician had replaced the modem. Did restarting of the modem & router daily (the CSO will ask you to do the same procedures again & again anyway), did not improve & stabilise. WFH & having difficulty now 👎🏼

The customer service given to us was ass and the person there told us to go in circles to get 1 sports cable which we got 3 weeks late

This is the worst company to use for its service. Non pickup customer service, broadband crash without an update. Made your problem our problem and we still have to pay for the monthly fee.

Singapore is top notch on everything! Starhub is a national disgrace! seriously do your job you invoice a fortune fir