StarHub Reviews 393

Faced difficulties in getting a refund of the amount credited to my account. Refund form has fixed text fields such that I am unable to fill in the bank address fully. Even though I am a local residing in a Singapore with a local account, I was asked to provide a swift code which gets truncated in the provided field!! My submission was rejected several times! It’s frustrating!

We have cancelled StarHub services. Have asked for a refund of seventy over dollars. Contacted StarHub a few times and was asked to get the actual subscriber who is eighty over years old to sign on certain form, and then to provide the subscriber’s particulars etc. after that, asked for subscriber’s bank account in order that the amount could be credited to. Yet after that required the bank’s address, swift codes etc…! One requirement after another that we almost wanted to give up!
Conclusion, never want to have any dealings wif StarHub anymore.

I would put zero star if able. Bought a traveller eSIM and did not deliver the QR code due to technical glitch at StarHub. Only contacted customer service and after a day. However I have bought a new card. Customer service said I can get a refund but another email they refused. Why deliver a eSIM after a day and practically no use for it. After a few emails they are requesting a refund after I asked to speak to a manager if not the CEO. His email online. Still waiting for refund if not I will write to the CEO. Poor service and only get negative feedback. Business will do a refund to keep a customer. Negative feedback are hard to repairs. The marketing director is not sorta great job.

I bought a SIM card at Changi Airport, I asked not to activate the card yet but they did and they did not communicated it to me at the moment of the purchase. Few weeks later I tried to used it but it was expired already. When talking to customers service they told me they active the SIM card upon the purchase. I told them I asked them not to do it cos I will not use it yet and still they did activate it and did not communicate it with me. So I lost the money cos customer service says sorry, I don’t care if they told you or not.

I switched my business mobile from Singtel to StarHub because their outsourced sales reps convinced me to port both my number and my partner’s number over. Biggest regret of the year.

Two numbers were supposed to port in. Mine eventually went through, my partner’s failed again and again due to “ID mismatch” – even though we submitted the forms at the same time with the same details. Despite the failed port-in, StarHub started billing a temporary number that we never used, then treated that as “outstanding” and repeatedly cut off my main business line, even though I have never once missed a payment for my own line. To clarify, we always pay our bills on time and we have no outstanding balance with Singtel either.

For the past six months:

* I’ve called and emailed countless times (even cc their CEO, Mr Nikhil). The only response is “we are resubmitting the documents” with no clear explanation or real solution.

* My business line has been suspended multiple times, including just days before Christmas, even after they said they gave “payment extensions” to prevent disruption.

* They refuse to waive charges on the unused temporary line and quote a large early termination fee, but cannot give a constructive fallback plan if the port-in fails again.

* Every reply feels like they are only focused on how much the system says I should pay, not on fixing their own failed process or protecting their brand.

I came from Singtel and decided to give StarHub another chance as a business customer. After six months of mental stress, repeated line cuts and copy-paste answers, I’ve completely lost confidence in them. If your mobile line is important for work, think very carefully before trusting StarHub’s “business” service.

Bought an eSIM to use in Singapore. Payment was taken but then the ID authentication crashed repeatedly, meaning I was never able to use it. No way to complain/get help without downloading their app, so I just gave up. Utter waste of time and money.

no brain for singeporian and stupid people like starhub shit people shit company

Help new helper to get a monthly top up SIM card. Monthly subscription has been deducted by the data is not activated (after 6 days).
Contact Starhub hotline on 4th days (spent 2 hour to have someone answer my call), they apologies and said technical team have not activate it, receive a SMS by saying they will call us in next 2 days (date and time given). They never call. Today (6th day), I spent 45 min to get thru a hotline, they said the technical team will contact me tonight at 8pm. I reminded her that they need to settle it by today or i will need to escalate the case. Helper is taking care of our old parent and we need the line to contact her when they are out of house. Now is 11pm, no one contact me....what kind of service is this?

Very disappointed with StarHub’s service. It took far too long for them to figure out what was wrong with my payment deduction, and during this delay, my mobile service was blocked. This is extremely frustrating and avoidable.

What makes even less sense is that StarHub was able to successfully deduct payment for the main line, but not the secondary line — even though both are under the same account. No clear explanation was provided.

To make things worse, the StarHub app lacks essential billing and account details, so customers can’t even check what went wrong on their own. Overall, a very poor experience.

STAY AWAY FROM STARHUB BUSINESS. They pitch you this reasonable sounding plan and then when you get the bill it's ridiculously high with all these charges, I'm talking hundreds of dollars a month for mediocre mobile phone service and abysmal international roaming.

Their website is a nightmare to use with an interface that looks like its meant to confuse you where you can't even view up to date information and even trying to pay the bill is a pain where they still send you messages to go pay at an AXS station.

Their communication is unclear when you want something done such as where you have to reply to a specific email for things to move forward and it's not clear you have to and things just drag on when you want to change to a lower plan after the contract is over and they just raise the price on you by over 100 dollars a month with no warning.

Just save yourself and stay away from them and their salespeople unless you like giving away money for below average sub par 'service'.

I start off by saying I am extremely disappointed with StarHub’s substandard service, especially having been a customer for nearly two decades.

On 14 November 2025, I applied for a new phone line for my son using my StarHub app. I chose the new mobile number and opted to collect the physical SIM card from the Starhub shop at CompassOne, and made my way there the next day to collect it.

I was informed by the shop that they did not have any record, and was asked to contact 1633 for help. I called the helpline, and was told they needed to escalate the issue to the relevant department.

I waited, and waited and waited. Since then, I have received multiple "update" calls (at least 4 times), each time only to apprise me that the matter was still being escalated to the relevant department, and there is nothing they can do. Essentially, the "update" was to tell me they have made no progress on the problem, which ought to have been easily resolved.

It has been 13 days since, and the mysterious "relevant department" has not deigned to respond to my case of the missing SIM card.

Surely you can do better, StarHub?

incorrectly charged me for a prepaid plan that was not renewed.

dysfunctional app connection without the ability to cancel a pre paid plan past its renewal date, customer service was unable to cancel it for me

customer service was also not knowledgeable and incredibly condescending and unhelpful.

why is the internet connection so shit lol, you literally have one job

Special shout out to Eric, online customer service rep despite making a mistake on his earlier advice for the 3bps broadband, but he resolved my problem by adding 2 mesh FOC.

This is by far the best service provider I had encountered. Keep it up StarHub!!

They charged me, the verification failed, wasted 4 hours talking to support, they could not solve it while I was in Singapore, I could never used it and they won't refund the money for the eSim that never worked.

Tourists, Stay away this is a scam!

The worst company ever. Ive been paying for my phone bill using the ewallet. After i got my iphone 17, so i just top up my ewallet to the amount needed to pay. Now suddenly i need to pay using my bank card. Request for a refund but gave all the bullshit reasons cannot refund. Scammers

This has been one of the worst customer service experiences I’ve ever had.

First, StarHub advertised a “free router” to attract customers, but after signing up, they never provided it. It feels like a complete scam just to get people to recontract.

Second, when I recontracted for a new plan, they still kept me on the old one — another scammy move. I’ve been charged incorrectly and treated unfairly despite following all their instructions.

Their customer service is a total nightmare. Every time I call, they say “we’ll escalate your case” or “please wait.” Days go by, and nothing changes. I call again, and they just repeat the same useless line — “case still pending.” It’s obvious they don’t actually solve problems; they just stall and hope customers give up.

StarHub has completely lost my trust. Their promotions are misleading, their service is broken, and their customer support is hopeless. I would never recommend StarHub to anyone.

Well you could have said I got scammed.
Signed for a 70$ per month plan, under a 2 year contract for broadband and TV channels.
Ended up getting charged 170$ on first month. Well I do understand that they charge services in advance but how did 2x70$ turns into 170$??
Customer service keeps saying charges was prorated until I needed to point out that 100$ is greater than 70$ and it can’t be prorated. Only then did they started to do some digging and inform that charges will be in “full” or without their so called “discount” because I only set up my services on 3rd of the month and they require a full month of services in order to price services at 70$.
Requested for them out where the contract indicates that but they refuse to. Constantly claiming they will escalate and call back but I only received a email that indicates nothing can be done?

Would have given zero if I had the option.
Terrible service. Right hand doesn't know what the left hand is doing.
Spent so much time and energy being led by incompetent customer service officers.
Waiting for contract expiry; wouldn't ever touch Starhub with the longest pole! Anyone with recommendations for better telco?