StarHub Reviews 391

Starhub, you have again proven your service is consistently atrocious and can definitely traumatize a sane mind. From irresponsible Sales not fixing the appointment date properly to technician no show without notification on appointment time. Escalated to CEO also without response, pls have some respect to your customers and our time.

Have been experiencing internet outages ever since Starhub changed to linksys routers. Called Starhub service line many times, been asked to switch on & off modem & routers , soft resets. Connection came back but will drop off a day later. Keep telling the CSO likely it's a router problem but was told to observe.
Finally tdy called in again after a long outage. Was told again switch on & off all devices. Insisted on a change of router..finally agreed and made an appt for the technician to come by. Afterwards CSO said to do a hard reset & guess wad....Router completely died. We are left with no internet for 2days til technician comes by.
Way to go Starhub!

The worst telco service provider in Singapore. I migrated from Singtel to Starhub's SIM-only plan and it became my worst nightmare. Initially, the line was working but after one day I could not make any calls or use the internet. Support said they will rectify the problem and will revert. But even after 2 days they were not able to solve the issue. I thought the problem could be due to eSIM issue so I paid an extra $38 to get a physical SIM card and that too didn't help and after 5 days I switched to M1 and its working perfectly. And FYI I have asked for a refund from STARHUB and its been two weeks and they have yet to reply.

Appalling customer service. Worked with "Sha" from online customer service for two whole hours because they weren't paying attention to the real problem. And even after two hours, the issue is not solved. They simply transferred me to a new call

On 22 Nov 2024, I was attended by Maheas. He is very knowledgeable and professional. He was very patience, he explained the plan and went through what I had committed clearly. He gave good advice and recommendation. He even told me to look for him at Plaza Singapura if I have any issues. Thank you Maheas for your excellent service!

I bought a travel eSIM from StarHub so that I could have both local minutes and data. The first eSIM worked well. I bought another one as the first one expired. This was the worst mistake ever! After 3 days, it said that my data was zero (out of 100GB). When I reached out to them, they said the line was active but I would have to wait until the next day while they checked what the problem was. The point of having a travel eSIM is to have connection during one’s travels. They would not refund me so that I could purchase another SIM either. Avoid this Telco!

I have never in my life experienced such total incompetence as Starhub demonstrate. It is shocking the level of stupidity, incompetence, arrogance, and total lack of anything remotely resembling common sense or customer focused service. Please, try Singtel (not much better) or any other company before you settle on this bunch of money grabbing jokers. It is disgusting and pathetic how such companies treat people.

Scrape the hotline. Full of empty promises from the operators to fix the problem and call us back. Nothing done to port my circle line phone number until we went down personally to the Starhub Jurong Point branch and it was done so quickly and efficiently. Kudos to the staff there.

What a fraud.
After returning back to SG after 4 months, in the first few days used up about 60GB. Impossible. Can't go to any store, because I'm a Biz client. Supposedly even better service than as regular consumer, but no physical stores, emails take 3-5 working days before receiving less than half an answer or solution. Chatbot is a mess. Calling is a nightmare; menu is of no use as you are connected to people who let you explain your whole problem, say the generic "I'm so sorry you experienced this/feel that way", and then inform you you're at the wrong dept and this continues many times.
Many people and depts answer to your case, but again only half and are badly informed and make you jump hoops without outcome.
I was eligible for change or renewal of my contract, but never came around to to so. Now I wanted to quit Biz because it is a SCAM, now they say “no change of plan or downgrade allowed”; I can only explain this as Starhub greed.
3 subscriptions lost because of this shameful mess they make.
Please keep away from this risky business and consider other options than Starhub Biz or Starhub altogether.
Be informed and take care!

Absolute trash service. Lost my phone a while ago, took them almost a month and at least 3 failed delivery attempts to deliver my replacement SIM card, all the failed attempts ended with "the staff tried to contact me, and knocked on my door" even though no such attempt was made. Now my mobile data connection is not working all of a sudden, good network strength but no way to use my mobile data at all. Contacted customer service again and the best thing they can do is to try to get back to me within 24 hours.

Starhub is getting from bad to worst, the whole customer service chains broken (hubtropper, 1633, tech support, customer care,)

Just re-contracted & problem started. No Internet and cable TV for past 8 days.

CCTV camera to monitor my 89 years old mum all unable to work due to no Internet.

The whole chain of customer services are broken and cannot get their acts together. From the point that the hubtropper came twice for on-site support to change the ONT modem, routers...nothing seems to work. Hubtropper is more keen to leave for his next appointment rather than settling the matter or providing temporary solutions.

Existing Internet & TV that worked end up not working regardless of wired or wireless.

Starhub staff (whole chain) sleeping and unsure what happening. The starhub customer care seems don't know what they are talking. They send the same inexperienced Hubtropper who blames the backend & ever ready to dash for next appointment. He keeps reporting as intermittent issue when we clearly reported from day one of installation its not working.

They wasted more than 8 days of mine trying to run through their SOP troubleshooting, realizing its their own backend problems which is yet to be settled.

Seriously, current Starhub customer services and supports is the WORST I ever encountered and i REGRET re-contracting for this nonsense. They have the cheek to do customer satisfaction survey when nothing is sorted out.

DO NOT get a travel sim from these people if visiting Singapore. They are sold in 7-Elevens etc. The sim card is supposed to be valid for 14 days (although the guy in the 7-Eleven told me it was for one month). However the sim expired after 6 days. They have a WhatsApp help desk who were unable to help, and a helpline who also could do nothing to help. Save yourself the hassle and get a Simba sim card instead, or anything except StarHub.

Customer service was so rude and passive aggressive and did not help my situation at all. They also terminated my line without informing me AT ALL. But they insisted they are in the right. Horrendous!!

Blood sucker Starhub prepaid service. No use any plan and call, it keeps sucking money from my account every 2 days when not even using it. Removed sms service, only apps but sucks. Watching my credit being drain off after looking at the apps. Regret using this service for more than 15 years.

Please be alert to loyal starhub customer.
my advice if u want to maintain your number and get all acces to your account even incoming call dont ever downgrade to star plan...donwgrade is mean terminate the all postpaid service...once you donwgrade the only just will be assist by livechat..i can tell you starthub 99% speed connection is the best ever and the great..

If there is a zero star I would do it. I’ve been a StarHub corporate broadband customer for years. We received a call from one of its channel partners this week to renew the plan, which is expiring in Dec (2-3 months time). All was good during the first call and we understand the package.

That’s when the nightmare started. The company proceed to call me 4-5 times the same day to pressure us to extending the plan. Their message was “sir, give us 2 mins to click the button in the email”. I certainly didn’t have time to even open it let alone read and click anything.

The next day was pretty much the same, more calls and more emails to “click the button as it’s expiring in 5 days”, even though I warned them not to call and that the plan is expiring in Dec, not in 5 days.

More emails followed in the next few days until I called StarHub directly to say I’m not working with this partner and that if the next call or email came then there will be a “cease and desist” letter to them.

This is how they treat an existing customer.

If I can give zero star, I would! I am supposed to be receiving a delivery today for my device, I have waited til nothing. I have feedback to their customer service about my concern. And also agent cannot answer why I never received notification or message that the device is not possible to be delivered due to discrepancy of address! Then At least should have taken action right away and can settle right away. As of this moment my case hasn’t been settled. Very lousy! Terrible! I put the specified date of delivery coz I have some plans to attend to! But then this happened??

Terribler customer service last time had issue no internet took them 12 days to give me ip address at the end
Now few months later called them day 3 calling them telling me backend team got reset ip but still no internet terrible customer service overall keep pushing bs excuses around to customer on off modem got use meh? If got use no need so many technical teams at backend already with the no ip or missing configuration on modem

I having my wifi connection issue for passed 3 weeks.

I went down to compass one StarHub store and told them regarding my wifi network issue, the retail staff called me he cannot do anything and push to go call StarHub line 1633 to check.
After that I called 1633 and one of the technician name Sakon told me that my problem can be settle by today and need me to called in again by today due to I at outside she unable to check my wifi doubter issue. And promised said my problem can be settle by today.

Around 7pm, I called in again. Waited for almost half an hour just wait for the technician answer the called. The technician answered the called ( name Lexi ) call me unplug and plug back. Wait another 20 mins.
After that just told me need tomorrow then they call me again to ratify the issue again! And not sure can settle by tomorrow or not!!
What the hell the service!! Is it the StarHub service and technician so unprofessional now!!!

good n prompt service.. if not taken the consultant name is rajah..