Stark Heating & Gas Ltd Reviews 

187
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the professional staff for their punctuality, friendly attitude, and consistently tidy work environment during installations. The engineers always take the time to explain every step clearly, ensuring complete transparency and maintaining great communication throughout the process. A few other people also felt that the pricing offered for yearly maintenance and emergency callouts is very competitive and reasonable. Consumers frequently highlight the exceptionally fast and efficient response time when handling urgent boiler breakdowns and system repairs. Reviewers consistently note that scheduling appointments is straightforward, and the team always arrives fully prepared to complete the work smoothly.

What people talk about most

Service

People report positive experiences with service, highlighting punctual arrivals, clear communication, and... See more

Staff

Reviewers mention deep satisfaction with the staff, frequently highlighting their punctuality, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the outstanding communication... See more

Price

Clients share satisfaction regarding the price, highlighting competitive and reasonable rates for services... See more

Quality

Customers had great satisfaction with quality, frequently praising the excellent workmanship and top... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Correspondence has been amazing from the first email! We’ve been British Gas customer for 31 years and have never had such an intense service. Garry took before and after pictures and shared them wit... See more

Rated 5 out of 5 stars

I would highly recommend Stark Heating . I received lots of clear communication prior to my visit . Garry and his son were really friendly, professional and kept me informed throughout . I was shown h... See more

Rated 5 out of 5 stars

Excellent service yet again. Booked to diagnose fault that had developed with our boiler. Had to wait around 3 weeks for the appointment as Gary so booked up, but was very happy to do so as we've had... See more

Rated 5 out of 5 stars

The service delivered by Stark Heating was phenomenal. They arrived when they said they would arrive, kept me fully up to date during there visit. No mess, great job completed in the timescale. Cour... See more


Company details

  1. Gas engineer
  2. Boiler supplier
  3. Central Heating Service
  4. Gas installation service
  5. Heating service

Written by the company

Stark Heating & Gas Ltd are an independent, West Calder based plumbing and heating company. As a local family business, we have over 20years' experience. Our industry knowledge allows us to deliver fast and reliable services to people when they need it most. From day one, our main aim has been to build a business on quality, professionalism and affordability, which is why all of our Gas Safe engineers are not only highly experienced and fully trained, but also friendly, helpful and committed to getting the job done with as little disruption as possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(187)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Excellent service from Stark Heating & gas. Always happy to help and see to our issue as quickly as possible. Very informative and future advice given. Highly recommend.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

The customer service of Stark heating…

The customer service of Stark heating and gas is second to none! Recent boiler fault fixed within 24hours at a very reasonable price. Garry and his team maintain contact and provide expert information throughout the whole process - highly recommend this company.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Boiler repair and service.

They provide a fantastic, professional and great value for money service. Impeccably polite and punctual, Garry and Ryan carried out the necessary repairs to our boiler. They kept us informed throughout the process, explaining what had caused the issues and how they solved them. I would absolutely recommend this company to anyone!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent - Used Stark heating for the last 3 years…

Used Stark heating for the last 3 years service.
Would recommend highly.
Easy to book a suitable appointment, communication throughout was excellent.
When here, explained all the steps going to be carried out and same when he left.

Wouldn’t use anyone else
Great to support a local business

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Gas Engineer of Highest quality

Our trust and faith in the professional gas engineering provided by Stark Heating & Gas was exemplified again, when Garry attended at short notice and gave his steerage on how to resolve an issue.
Taking his advice, the issue was promptly easily resolved.
Over the years, when needed, Garry Stark has always been reliable and honest.
Would highly recommend him.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

New boiler


Garry fitted our new boiler and radiators for us; the whole process was great from start to finish. Always polite, turned up on time, very open and explained exactly what he was doing during each part of the job. Tidied up afterwards too. I don’t normally leave reviews but Garry and his team really deserve one for their work.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service

First class service from Stark Heating & Gas. Garry & Ryan have been servicing our boiler for a good few years now and this week fitted a new boiler & hot water tank. Very professional, friendly and amazing workmanship. Would highly recommend 👌

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Everything is so professional

Everything is so professional, contact, visit times, jobs done, communication, knowledge, Garry and Ryan just know their stuff, and treat the customer , it’s back to the old school days, when the customer was king, 100% recommend stark gas

2 July 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

Garry and Ryan always provide excellent service and customer experience. Nothing ever too much bother. Always reliable and keep you informed. And always upbeat and personable.

17 June 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Thanks for this lovely review.

Rated 5 out of 5 stars

New boiler

Great service from start to finish with a new boiler and Hive fitted.
Highly recommend 👍

13 June 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

It was a pleasure Tom. Thanks for the review.

Rated 5 out of 5 stars

Boiler/Hot Water Issue

I contacted Gary about an issue with my hot water and he managed to squeeze me in and had the issue fixed within 24 hours. Gary & Ryan are extremely knowledgeable and reassured me they would fix the problem in the most cost effective way. They completed the job, cleaned up after and put everything back in its place and all for a VERY reasonable price. Can’t thank them enough and would highly recommend! Will definitely use them again for my annual boiler service & maintenance. Cheers guys

10 June 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

We really do appreciate the fantastic review Ashley.

Rated 5 out of 5 stars

Professionalism at its best!

Garry and his son installed our Baxi boiler this morning. What a very nice person he is too.
It was installed in a very professional manner, mats were used to protect floors, shoe coverings used, complete system flushed, gave complete description and instructions on use.
Upon completion- they tidied everything up and arranged for old boiler etc to be uplifted.
Many thanks for a great job.
Jess

9 June 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Love this review, all our hard work paying off.

Rated 5 out of 5 stars

Honest, reliable, family run business

Garry's been servicing our (very old) boiler since we moved to the area 6 years ago and when it finally conked out we wouldn't dream of going anywhere else for our replacement. Garry is polite, respectful and knowledgeable. A local, family run business and I'd far rather give my custom to them than British Gas or EDF. It's difficult to find trades people that are reliable and even harder to find ones you trust so if you need a gas engineer or boiler services, look no further.

19 May 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Thanks for the continued support Lana. See you next year for the service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look