There is a young lady called Chelsea who works at this company, honestly the best customer service agent by a country mile. Went the extra mile for me and my family during a difficult period. If the m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a great deal from Startline Motor Finance for my daughters first car. It was fast, easy and friendly. They send me monthly reminders that payment is due to be taken (even though I am direct... See more
Company replied
Had applied for car finance to be turned down even with a good history of no missed payments over 4years. Startline put their trust in me being able to afford the monthly payments. When I couldn’t log... See more
Company replied
I have bought 2 cars with them and they have given me the best rates twice. It really is the best car finance company and their call centre agents are always helpful and informative, even how quick th... See more
Company replied
Company details
- #47 of 63 best companies in Car finance and loan company
- #43 of 103 best companies in Financial Institution
- #20 of 37 best companies in Leasing service
- #84 of 171 best companies in Non-bank financial service
About Startline Motor Finance
Written by the company
Startline is a leading provider of specialist finance solutions to the UK motor finance market, working with prominent franchised and independent dealers and specialist intermediaries.
We challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet the rapidly changing needs of used car buyers and retailers during the 2020s.
Contact info
4.7
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Startline Motor Finance
Thanks for your review Karen, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Really easy to set up and their…
Really easy to set up and their communication and patience was out standing
21 August 2026
Reply from Startline Motor Finance
Thanks for your review Louise, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Excellent
Excellent, I was really pleased and satisfied with their services and their customer service was top notch
21 August 2026
Reply from Startline Motor Finance
Thank you for your review. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Very welcoming and supportive and also…
Very welcoming and supportive and also made me feel at ease about whole process,
Would recommend the company
28 August 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review and recommendation Craig. We really appreciate it. Thank you for choosing Startline. John H @ Startline
They help me out from start to finish
They help me out from start to finish. Would deal with them again.
28 August 2026
Unprompted review
Reply from Startline Motor Finance
Thank you for the 5* review Graham! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thanks for your review Dave, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
The customer service is outstanding the…
The customer service is outstanding the pre- car searching was amasing , the delivery of the car was brilliant and after sale check was perfect. I have nothing to complain about.
21 August 2026
Reply from Startline Motor Finance
Thank you for the 5* review Morufu! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Startline is fantastic
Startline is fantastic staff are friendly and helpful excellent customer service all round and what is fantastic is that they go above and beyond for their customers and give everyone a chance regardless of their financial situation. Highly recommended
21 August 2026
Reply from Startline Motor Finance
Thanks for your review and recommendation Ang. We really appreciate it. Thank you for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thanks for your review Nyasha, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Dealt with giving professional…
Dealt with giving professional information and advice.
18 August 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review Shirley, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Great service
26 June 2026
Reply from Startline Motor Finance
Thanks for your review Sue, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thank you for your review Terrance. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thanks for your review Paul, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Quickly approved in principle.
Quickly approved in principle.
Diverted from close brothers as im also a customer with them.
Was an easy process and im obviously please I was accepted.
Payout once I was accepted went straight to the dealer .
25 August 2026
Unprompted review
Reply from Startline Motor Finance
Thank you for the 5* review! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
It has been a very good experience…
It has been a very good experience with Startline Motor Finance. They have been there to help me purchase my current car. It has all been very straightforward! I highly recommended them.
30 August 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review and recommendation Lynne. We really appreciate it. Thank you for choosing Startline. John H @ Startline
My purchase
I’ve emailed the company to say how dissatisfied I am regarding the condition of the bodywork, on the car that I purchased and STILL haven’t had a response.
31 July 2026
Reply from Startline Motor Finance
Adi, we are sorry to read that your recent experience with us has not met the standards that you expect. In the first instance we would advise you to speak to the supplying dealer as we are your finance company and not directly responsible for the condition of the bodywork. If you would like to discuss this in more detail, we are available on 0141 483 2260. John H @ Startline
A* service highly recommend startline…
A* service highly recommend startline very helpful and understanding thank you so much
18 August 2026
Reply from Startline Motor Finance
Thanks for your review and recommendation Trevor. We really appreciate it. Thank you for choosing Startline. John H @ Startline
Excellent experience everything went…
Excellent experience everything went smoothly, great customer service.
24 August 2026
Unprompted review
Reply from Startline Motor Finance
Thank you for your review Ange. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Reliable Company.
Startline came forward when other finance companies didn't, having being a previous customer I knew we were in good hands getting our car finance sorted.
18 August 2026
Reply from Startline Motor Finance
Thanks for your review Mark, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
You’re welcome Russell and we’re glad you’re pleased with the service. Thanks for taking the time to leave us a review and for choosing Startline. John H @ Startline
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