Customer service is brilliant, didn’t have to wait on hold for more than 10 seconds each time I spoke to someone new. Spoke to a kind lady named Danielle, she handled my situation brilliantly and ma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so impressed by the company, particularly for how swift they were in processing the financing of my car. Iam now driving and very happy. They are also quite flexible on considering indivi... See more
Company replied
I applied online for finance, very quick reply from young gentleman went through straight away no problems at all, very helpful in finding the car we was looking for. Very quick and efficient Thank... See more
Company replied
Startline are a fantastic motor finance company. I telephoned to ask how I can register to keep track of my account/payments and the customer support team couldn’t have been more helpful. Very lovely... See more
Company replied
Company details
- #47 of 61 best companies in Car finance and loan company
- #44 of 108 best companies in Financial Institution
- #19 of 36 best companies in Leasing service
- #83 of 168 best companies in Non-bank financial service
About Startline Motor Finance
Written by the company
Startline is a leading provider of specialist finance solutions to the UK motor finance market, working with prominent franchised and independent dealers and specialist intermediaries.
We challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet the rapidly changing needs of used car buyers and retailers during the 2020s.
Contact info
4.7
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Startline Motor Finance
Thanks for your review Christopher, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
The response was good
The response was good. The service given was informative and sufficient.
27 June 2026
Reply from Startline Motor Finance
Thank you for the 5* review Dorcas! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thank you for your review Craig. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Very quick and helpful
Very quick and helpful, very professional, and very understanding
20 June 2026
Reply from Startline Motor Finance
Thanks for your review Gail, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Excellent services from startline.
Startline a good company but I did have problems as I had to call up so many times not startline's fault as they didn't get my information passed through from another company to get processed to get my finance sorted out for to get my car and to sort out my payment it's all scheme sorted out now the staff is helpful and excellent customer services keep up the good work.
20 June 2026
Reply from Startline Motor Finance
Thank you for your review Brian. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline
Happy with quick communication
Happy with the quick communication after leaving a previous review that we had had no contact from Startline
26 June 2026
Reply from Startline Motor Finance
We are sorry to read that your recent experience with us has not met the standards that you expect. We attempted to call you today to discuss but unfortunately you weren’t available. I have sent a copy of your welcome letter to the email address we have on file for reference. Please feel free to return our call on 0141 483 2260 at your earliest convenience and we will be happy to assist. John H @ Startline
My Review of Greenlight
My Review of Greenlight
I have had a very good expirence with greenlight the customer service has been impeccable!
And aftercare team are brilliant and get back to me straight away,
Everything was explained to me by Shantelle @ greenlight who is brilliant at her job, she is an asset to the company and deserves a promotion. i will recommend her to my friends and family she is the very best ! and made the whole process very smooth from the start ! I now have my Toyota CHR and the car and is beautiful.
i am very very happy :)
Many thanks
Mr Olaniyan
20 June 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review Akinola, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thanks for your review Sabrina, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thank you for the 5* review Alison! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Great experience
Very friendly and very helpful staff. Explained everything perfectly. Definitely recommend
26 June 2026
Reply from Startline Motor Finance
Thanks for your review and recommendation Kevin, we really appreciate it. Thank you for choosing Startline. John H @ Startline
very easy application process
very easy application process. all completed on the day. very happy
26 June 2026
Reply from Startline Motor Finance
That’s great to hear David. We’re pleased we could make it an easy process. Thank you for your review and for choosing Startline. John H @ Startline
Very straight forward and no dramas
Very straight forward and no dramas
Highly recommended
3 June 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review Paul, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Very good at communicating very polite…
Very good at communicating very polite used for the second time now would highly recommend 10/10
29 June 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review and recommendation. We really appreciate it. Thank you for choosing Startline. John H @ Startline
Avoid this finance company
Avoid this finance company. I rejected a vehicle with serious health and safety faults that made it unsafe and undriveable, yet two weeks later Evolution Funding / Startline have still not arranged collection or unwound the finance.
They have been non‑responsive, provided no support, and left me stuck with a dangerous vehicle I cannot drive. Their delay has forced me to pay insurance and parking for a car I legally rejected, and I’ve now received an £80 PCN because of their inaction.
They sold and financed the vehicle, but when it came to rejecting it, they did nothing. Completely unacceptable service.
L -
Car - LV65 POJ. I have called the complaint line many times with several emails to resolve this issue. You have refused to help me nor provide any update.
29 June 2026
Unprompted review
Reply from Startline Motor Finance
Damss, we are sorry to read that you have experienced issues with your new vehicle and our Complaints Resolution team are investigating this for you. If you would like to discuss this in more detail, we are available on 0141 220 2958. John H @ Startline
Always super helpful and got a good…
Always super helpful and got a good customer service line
26 June 2026
Reply from Startline Motor Finance
Thank you for the 5* review! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thanks for your review Jane, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Very helpful to get the car I wanted at…
Very helpful to get the car I wanted at a good price would recommend to use
16 June 2026
Reply from Startline Motor Finance
Thanks for your review and recommendation, we really appreciate it. Thank you for choosing Startline. John H @ Startline
Reply from Startline Motor Finance
Thanks for your review John, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
Very good service
Very good service , staff were brilliant, and explained everything to me , i do recommend them if anyone wants a car.
16 June 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review and recommendation Darren. We really appreciate it. Thank you for choosing Startline. John H @ Startline
Excellent service from start to finish
Excellent service from start to finish
25 June 2026
Unprompted review
Reply from Startline Motor Finance
Thanks for your review Robert, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline
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