Statefarm Reviews 1,121

Wish I could give them zero stars, but they’re incredibly shady. Do not use this insurance. They’ll charge you if you cancel your insurance with them.

Exercise caution when switching homeowners insurance. We experienced ice damage to our roof and vinyl siding detachment due to nail damage, but the insurer attributed it to possible bird activity and denied our claim. It's possible they engage in unfair practices, potentially communicating with inspectors to avoid coverage. Statefarm getting worse !!

Was in an accident was completely the other person’s fault, easily seen by damage photos. Jamie is a worthless investor

If I had the option of 0 stars, I would have selected. Horrible service and treatment by representatives. My vehicle was hit and damaged by a State Farm policy holder. State Farm had no consideration for my physical limitations and medical problems as well as unsafe weather conditions in getting my vehicle repaired and picked up. Many layers to the problems State Farm then created for my physical well-being. You are never permitted to speak with a manager or higher up but just transferred around to then be told there is no one to assist you. Countless hours on the phone with no resolve. No customer care whatsoever. I am left with financial burdens as well as additional medical problems due to State Farm. Despicable company!

We were involved in a serious automobile accident that resulted in both vehicles being totaled. The Driver of the other car was cited at 100% at fault. My wife and I were transported to the emergency room with significant injuries, while the other driver was airlifted to the hospital. The passenger in that vehicle declined ambulance transport and appeared to be in stable condition at the accident site. We received only $10,000 for each of our medical expenses, which exceeded $100,000 in total. As we have a high-deductible health insurance plan, we are now burdened with monthly payments for the outstanding medical bills. Despite having full coverage with State Farm, we were dismayed to learn that they paid the passenger of the other vehicle $100,000 for his medical costs, while the driver insurance was limited to $10,000 due to the PIP insurance coverage. I see so many people complain that State Farm does not pay out for their customers and in our case they did not help us but paid a large sum to the passenger in the car that was at fault. This makes absolutely no sense to treat customers this way.

I had to file a claim after totaling my 2023 Chevy Traverse and also another claim when a tire came out of my trunk and struck another vehicle. I was informed by my agent that State Farm will not be renewing my policy due to this. This makes no sense to me. My policy getting canceled for using it for what it was intended for. My experience with them up until this point was A+, but after this I would recommend finding a different carrier to anyone seeking jnsurance.

NEVER GET STATEFARM. WORST INSURANCE EVER. Had damage to front bumper, STILL DRIVABLE MIND YOU, they want to total it 😂😂😂 WHAT A JOKE

UPDATE
After talking to State Farm Estimator about the roof issue in our claim, I was asked to provide with pictures. The estimator was very diligent with the claim process and the roof was replaced immediately!
Thank you so much for great customer service.
Cesar Leon

Horrible and beware. No sense of rapport building with a customer and just reads the policy and not taken each customer situation as different. Very nice in the beginning but not during the process of filling a claim. Have a call centers that pass you around. Never will recommend to anyone. Will be canceling and getting a insurance company when claim is completed

After a friend told me State Farm dropped them after they lost their home in California due to the wildfires!I was concerned that if something were to happen, they would drop me too….they started me at $238 a month for one vehicle, and said it would go down since I’m 55 or older, however, it increased to $267 a month, they lied to me,so I called them up about the price hike and explained I could get insurance for $100 cheaper with progressive, and they said they couldn’t match that price, so I switched to progressive, at $144 a month, a couple days later I get a notice saying I have a balance of $1169.24 that I owe State Farm for cancellation, hahaha when I was paying them monthly and never had an accident or claim and never renewed after my 2nd six months was up, they actually owe me $64 because I canceled before the renewal date this insurance company is a complete rip off. I warn people stay away from them, I’m gonna take them to court and sue them for overcharging me specially since I’ve been driving for 42 years and I’ve “never had an accident or claim”!!!!!!

State Farm denied my weather‑damage claim after their adjustor told me, “you’re covered for weather damage, you have weather damage, but you’re not getting covered.” He even called himself a “scientist” and insisted “we don’t get hail in New Mexico.” Then he tried to show me what “real damage” looks like by poking a metal object through a shingle.
After decades as a customer, this is the treatment I got. Be careful of bad neighbors who cheat, steal, and abuse your loyalty — I’ve moved all my policies elsewhere.

DO NOT GET STATE FARM!!! I was at a drive thru and got hit from someone with State Farm insurance, very minor accident, was only 247 dollars to replace a cover. It has now been 3 weeks of them wanting me to do a 100 things to get paid, even suggested me going thru my insurance. If they won't pay me 247, imagine if you had them and got into an accident. Claim # 52-96K1-45X

We received a letter, the day after Christmas, saying that State cancelled our homeowners policy without any explanation and would not respond to questions from our agent as to why. Upon writing to their "CEO" I received a response saying due to various financial problems in covering customers in California (presumably due to fire risk-we were not in the fire areas although they were nearby), they confirmed that they were not renewing. I then filed a complaint to the CA insurance commission and about a month later State Farm reiterated it's response and said they would not renew my policy. THE DAY AFTER I RECEIVED THEIR INSURANCE COMMISSION RESPONSE, my agent sent me an email indicating that they reversed their decision and State Farm WOULD renew my policy. So 3x they denied coverage and suddenly they indicate that they would renew WITHOUT EXPLANATION or any apology. ALL OF THESE LETTERS AND NOTIFICATIONS CAME FROM THE UNDERWRITING DEPARTMENT AT STATE FARM, INCLUDING HIGH LEVEL REPRESENTATIVES OF THE GROUP. Clearly, State Farm does NOT know internally what the right hand is doing while the left hand is doing something very different. Since my first learning of the cancellation, I have canceled my 6 other policies (auto, personal articles, umbrella, etc.) and obtained homeowner coverage from another "non"-admitted insurer. After all the stress and whip-sawing from State Farm, as well as considering actions in other claim situations (e.g. auto and a water leak), State Farm does NOT deserve my business or anyone else's for that matter! As a 30 year client of State Farm I expect better treatment but clearly they are only interested in money, of which they already have plenty (currently posting in excess of 145 BILLION dollars in net worth--2024). Given our experiences, they deserve a Zero Star rating. "LIKE A BAD NEIGHBOR, STATE FARM WAS THERE!"

Update--2/28/2026...After State Farm so kindly reversed its decisions (3x) not to renew, yesterday they sent the new premium notice...THEY WANTED A 60% PREMIUM INCREASE FOR THE SAME PROPERTY COMPARED TO LAST YEAR'S PREMIUM! I have now cancelled all of my State Farm policies. My new premiums with a competitor and with better coverage is now 30% less than my last year's premium from State Farm.

No stars the worst customer service ever they have nothing but young kids working answering phones. Don’t know what they’re doing. You can hear their family in the background. You could never get to the person who was in charge. Someone else will call. This is the worst insurance I’ve ever had.

I live in Atlanta, Georgia and there’s a BLACK OWNED State Farm insurance agency in my neighborhood so I tried to patronize my own nationality for business…. Moving forward, car insurance in the Atlanta area is extremely high anyway, but my mindset check around I checked with a local progressive insurance and my full coverage on 1 of my vehicles was $130 cheaper with the exact same coverage !!! I DROPPED STATE FARM LIKE A HOT POTATO THAT VERY SECOND on all policies on everything I owned

Worst insurance ever! They jerk their insured around. They don't have your back whatsoever when it comes to claims. It took them three months and then they lowballed me. I have gone through heck. The collision place is also treating me poorly and taking forever to put the vehicle back together with substandard parts. Then they collect premiums while the vehicle is sitting there and ask for mileage. I'm more than tired of the situation. I reached out to the party that was at fault, and they don't want to take additional responsibility. Do your research before selecting an insurance company.

Terribly high rates. Been a customer for 17 years. And they get higher ever few months. I pay 380 for 1 silverado truck, and 1 tow behind camper. Other companies quote me around 160. State farm doesn't care.

Don't enable State Farm notifications or this is what you'll get constantly, several times per week:

"Your bill is ready"
"Your bill is about to be paid"
"Your bill has been paid"
"Your premiums are about to rise"
"Your premium has risen"
"Your premium is about to rise again"
"Your Safe Driver discount is at risk because you disabled our spyware on your phone"

Save your sanity and avoid State Farm altogether.

They do not explain or communicate with us. Fire in living room began 12/18 - we have filed, for example, for housing reimbursement and about personal property process, and they do not call back. I am trying to talk to the manager out of Atlanta, but he is behind a voicemail too. Folks - you will not save money if something happens with this company. We have no idea what's going on.

BTW, local people have no real power to help with national claims. Hard lesson.

If you are assigned to work with Rosie Magee at State Farm, prepare yourself for frustration, delays, and a complete lack of proactive communication.
I was given a firm deadline of February 6, 2026, to make a decision regarding my total loss settlement — which I met. I clearly and unequivocally accepted the settlement within the timeframe she imposed. What I was not told, however, was that there was no agreement in place with the repair shop and that several additional days would be needed to “figure out” storage fees, payment, and vehicle retrieval. That critical information was never communicated until after the deadline had passed.
As a direct result of this failure to disclose material details, storage fees continued to accumulate — entirely due to internal delays and lack of coordination. As of February 16, 2026, the claim was still unresolved. No urgency. No accountability. No meaningful updates unless I pushed for them.
This has been a masterclass in poor claim handling: reactive instead of proactive, vague instead of transparent, and slow when time and money are on the line.
When someone’s vehicle is declared a total loss, they are already dealing with stress and disruption. The least you expect is timely communication and follow-through. Unfortunately, that standard was not met here.
If you value clear communication, ownership of issues, and basic efficiency — you may want to temper your expectations.
Extremely disappointing experience.