Stellantis &You UK - Abarth West London Reviews 

The worst company. No further comment needed.

First class service from Harry, explained everything brilliantly and thoroughly,

Would 100% recommend

31/03/2026
UPDATE......I am leaving the original review on for relevance.....
I got replacement water jets but only after they contacted me regarding the bad review
They had originally said it's too late to help me with replacements
It's a shame I had to leave the scathing review but seemingly it's the only way to get noticed and get results....
Thanks to Daniel too he was the one that followed up sending the jets special delivery.
I fitted them both in three minutes.....

Sorry long rant
Purchased my Citroen e-c4 from Stellantis Abarth West London 28th February 2025.
Probably a couple of months later I realised the windscreen wash jets were not working.
It was making the right noise and was topped up.
Anyway I just thought I'd deal with it soon.
About 5 months ago I had it serviced at a local garage I said I know it's a warranty issue but can you have a look.
When I picked it up they said the jets are missing no wonder they're not working.
I contacted Citroen UK who were absolutely useless.
I rang them over a dozen times all they ever said was that they'll get my handler to ring me....they never did.
4 months later they eventually they said to contact my locally dealer Evans Halmshaw Hull.
They were just as useless eventually telling me to contact my supplier.
I talked to Dan who sold me the car along with Eugene
Eventually he got back to me saying that the workshop say that the vehicle jets would have been checked before the sale
Basically covering their backs for making a mistake and in the process suggesting I am a liar.
All I wanted was replacement jets I can fit them myself in 10 minutes.
Be aware of Stellantis
Very nice and smiley when selling
Customer care zero out of 10

UPDATE......I am leaving the original review on for relevance.....
I got replacement water jets but only after they contacted me regarding the bad review
They had originally said it's too late to help me with replacements
It's a shame I had to leave the scathing review but seemingly it's the only way to get noticed and get results....

Akeel is an exceptional person who put my needs first. He and his assistant Denise could not do any more for me during the purchase of my car this month. I would highly recommend him to anyone who wants to buy a new car from Peugeot

The worst customer service - my brand new fiat 600 hybrid broke down and not drivable- the car still under warrantee. No emergency number to call. Bad experience

Amazing service from zahiar! Explained all the tech stuff i didn't understand.

Superb, informative and knowledgeable meeting with Danella Betts. Danella guided me through all aspects technical and financial.

Excellent, patient helpful service from the team, with Akeel going out of his way. Second car we have bought from him.

Very hard sales, over promised and under delivered. After sales are diabolical. Once I bought the car - no one responds - not even managers. This is for the west London branch. Sales men also tried to use guilt tactics to get me to buy paint protection on a car that was already wrapped. I was promised a second key would be sent to me, nothing...

I was a day late to order my
New car, I’m disabled with complex issues. I was greeted by a lovely lady Danella in Chiswick branch who has the best communication skills I’ve seen. She explained in ways I understood the car before even sitting in it. She showed how much effort she puts into a customer and I never felt rushed at any time. I’ve had a few cars and I must say I’m sticking here as I feel cared for and assured my customer is worthy.

Stellantis West London – Discriminating Against Disabled Motability Customers, Unsafe and Dishonest

I very rarely leave reviews, but my experience with Stellantis West London was so appalling that I feel a duty to warn others — especially fellow disabled Motability customers.

I am a disabled person, and what I experienced here went far beyond “poor service.” It was discrimination, dishonesty, and negligence at every level, right up to senior management.

• Discrimination & Humiliation: I was spoken to in a rude, dismissive, and belittling manner by Sidrah. She then refused to deal with me at all, leaving me humiliated in the waiting area until another staff member eventually handed me paperwork. This is direct discrimination against a disabled Motability customer.

• Brake Parts Lies: Before and on the day of my booking, I was told that the front discs & pads were in stock, rear discs were in stock, and only the rear pads were unavailable. Yet Stellantis later claimed “parts were unavailable.” I even phoned Stellantis’ own parts department, who confirmed the rear pads were in stock at the central warehouse. Their official explanation is therefore false and misleading.

• Ignored Safety Issues: My complaint about the near side front top mount (a safety-critical suspension component) was ignored. Despite repeatedly asking for rear brake disc measurements, none were ever provided. Ignoring such issues is dangerous negligence.

• Service Record Contradiction: Stellantis stamped my service book at my first service, and this time I was told to leave it in the car again. Yet when I asked twice for my service record, Sidrah ignored me and I was only handed a basic invoice. Their claim that “Motability holds all records” is contradicted by their own actions and withholds documents that affect the car’s value.

• Management Complicity & Arrogance: I escalated to Service Manager Gary Dabinett and General Manager Jonas Kitto. Jonas admitted he was “involved in the investigation” and confirmed this was their “final stance.” Both managers therefore signed off on lies, discrimination, and negligence. They even refused outright to apologise for anything.

What makes this even more shocking is that a backstreet garage would have treated me with more morality, dignity, and professionalism than this so-called “main dealer.”

This is not an isolated case — read the other reviews and you’ll see the same pattern: dishonesty, arrogance, refusal to take responsibility. My experience proves those reviews are not fake or exaggerated.

I am now escalating this to the Motor Ombudsman, Stellantis UK Head Office, and senior group management.

Stellantis West London have shown themselves to be:
• Discriminatory against disabled Motability customers
• Unsafe by ignoring safety-critical faults
• Dishonest by contradicting their own parts department
• Arrogant by refusing to apologise or take responsibility

If you are a Motability customer, or simply value honesty, safety, and respect — AVOID Stellantis West London at all costs.

Very helpful staff. Mr Akeel Osman is a very good salesperson. I felt everything was explained and I got a good deal. Also Denise was very pleasant and helpful

Update: I have to apologise to Stellantis as I did not understand the invoice and someone who is familiar with Stellantis pointed out that there was a listing for oil but unless you knew what it was then not easy to know, so I apologise for that and for mistaking a charge to unset the cruise control so again apologies for that. But there was no mention if any software download was relevant or not. And I did ask the service advisor on my invoice queries and was given no advice as to what's what on the invoice or anything, surely as a service advisor it must be a formality to explain any queries relating to the invoice. Also, I thought I booked a full first year service and agreed to a cost for that, but invoice said MINOR first year service which cost £63.60 more than the online quoted price of £165.00 for an interim service, so as my mileage was very low, under 1000, I understand why it was given a minor service but the invoice charge was for a full service so not happy and again when queried with the service advisor, no answer given. I will use Wilsons or Thames Motors in future.
I had a first year service on my Fiat and asked the advisor if possible to unset the cruise control which I have never used but seemed to be set on 19mph and I had followed instructions which simply meant pushing button on stalk and that's it, but didn't work for me but did not cause me a problem so not to worry if cant be done. My Fiat has very low mileage and I was quoted a price for a full first year service which I accepted. When I collected car and saw the invoice it said fixed price MINOR first year service and the charge was as quoted but invoice also included a charge of £28.60 to unset cruise control and no explanation from advisor. Bottom line is the mileage on car was same as when taken in so not road checked and when I checked the cruise control it was still operating so was not unset and very expensive if just to push a button. Also I queried if oil changed as invoice stated oil filter changed but no mention of oil change on invoice and advisor said yes and I checked oil and looked clean but should do with very low mileage. Price charged was price quoted but as only MINOR service, it makes me think what was actually done or not done. Seems odd this charge should be included unless to make invoice amount add up to Full first year service charge as Minor probably less. Car is under warranty so ok but its just the thought of being taken advantage of. I have emailed Stellantis and filled out an online form but still waiting for a response. The advisor was friendly and helpful but gave no explanation to my queries and having the health check and car clean was good and the service area was pleasant.

Excellent service and helpful all information received good

Thanks to Dan at West London he sold me a ds4 fantastic service car was well presented, and great value, Dan kindly researched my underground tubes from liverpool street Station, making the journey much easier, Dan is a credit to the company will definitely use again many thanks Gavin Seamons

I have received good customer service with Hary and I appreciated for his service.

The staff were very polite, professional and friendly. The whole visit was a pleasure. The car is running very well after the service and they washed and polished it too! It looks new again.

Akeel was a professional He made you feel that you did not have to decide on a deal.
Always accommodating. Very polite and he knows his job.

Excellent service immediate response to queries and telephone calls , very friendly staff always available to answer any request and finally the satisfactory car as promised.

I had the best experience ever. They called me before hand , when they service the they Advice me as well about the car. What needed to be done. Over hall I was very pleased about the lots.