Stellantis &You UK - Citroen Edgware Reviews 

177
TrustScore 4 out of 5

4.2

360/366 Burnt Oak Broadway, Edgware, HA8 5AN London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

During a service and MOT, I was told about a price increase that wasn’t mentioned at first, software error clearing that incurred unexpected price hike. Sagal, was brilliant, professional, understand... See more

Rated 5 out of 5 stars

I recently bought a car from Stellantis & You Citroen Edgware and had a great experience from start to finish. Abdul looked after me throughout the process and was brilliant knowledgeable, patient, a... See more

Company replied

Rated 1 out of 5 stars

Although the dealership charges premium rates, the quality of the service I received didn’t remotely match the price. I paid £799.52 for the Year 2 service and water jets replacement, including a £2... See more

Company replied

Rated 5 out of 5 stars

Abdul is a top geezer! He's helped me with customer service and explained everything thoroughly in detail. His efforts are much appreciated.

Company replied


Company details

  1. Car dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, Edgware, HA8 5AN, London, United Kingdom

  • 0208 7311 099

4.2

Great

TrustScore 4 out of 5

177 reviews

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Replied to 98% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(177)

2,998 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service at Edgware

Very happy with the car I bought from Stellantis Edgeware. Easy to arrange a test drive, fair price, delivered the car to me. There was a minor problem with the camera which has now been sorted.

Extremely impressed with the customer service from Filip. He made sure the problem was fixed, always answered calls (even on his day off once!) and at all times was friendly, professional but importantly to me, non pushy. I would use this dealer again, and recommend highly to others, largely based on my interactions with Filip.

21 June 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Helen,

Thank you for the great summary of your experience here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very happy with the communication from…

Very happy with the communication from the service team. The messaging system works well was kept updated throughout the repairs process. I would recommended this dealership.

26 June 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Adel,

Thanks for the great feedback about your experience here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Felt very comfortable

Felt very comfortable, everyone was very welcoming and friendly. Filip who was dealing with my car is an asset to the company, so friendly welcoming and professional. Everything went smoothly, very happy customer. Thank you

24 June 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Debra,

Thanks for the great feedback on our team mate Filip.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vic was easy and very patient with Mr…

Vic was easy and very patient with Mr father and went above and beyond to help and Taylor to our needs nothing was a problem as always he went above and beyond we only deal with Vic and have followed him all the way from Essex as we no he is honest trustworthy and will help in any way he can he goes above and beyond

21 June 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Lisa,

Thanks for the great feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Good service fast turnover

Good service fast turnover. Michael was friendly and helpful.

21 June 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Meowmeow,

Thanks for the great feedback on our team member Michael.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Raj has explained to me very well with…

Raj has explained to me very well with my new car and make me to feel very confident to drive to home.
Thanks Raj

20 June 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Ms Sharif,

Thanks for taking the time to leave a review on our Team member Raj.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Warranty Parts Debacle!

Warranty Parts Debacle!

Drove my van in with an Add Blue warning with 50 miles left to drive before it will not re start on the 12th. After telling me the parts are on order and it should only be a couple of days for the van to be off the road, I have just received a text stating parts are not available and can't give me a time when they will which is just ridiculous plus they are steadfastly rejecting any request to provide a temp vehicle whist my van is off the road. All in all this is very poor service from supposedly a major vehicle manufacturer.

20 June 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Dear Customer,

As it has been explained the dealership is not involved in the manufacturing or shipping of parts and we are also not responsible for the Adblue being put into vehicles in a timely fashion. However I am sure once the parts arrive and we have some control over the situation then we will fix and return your vehicle in a timely fashion and when you collect your vehicle please allow some time to speak with the staff so they can help you better understand your situation and the warranty process.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

All good.

Very friendly and helpful customer service. Very good workmanship.

16 June 2024
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Reply from Stellantis &You UK - Citroen Edgware

Mr Schneider,

Thanks for the great feedback.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vic my sales consultant gave me…

Vic my sales consultant gave me excellent service from start to finish, he informed me all the way through the process and Beyond. Vic even called me up the following day see if I was enjoying my car, couldn’t ask for better service.

31 May 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Ruth,

Thanks for the 5⭐️ review on our team member Vic.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

I walked out very happy with the…

I walked out very happy with the service I got from the staff. Both were very nice and polite. Explained everything perfectly.

16 April 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Sameer,

Thanks for the 5⭐️ review on our after sales team here at Stellantis &You Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

What can i say about Vik

What can i say about Vik? very professional and made us feel welcome the moment we sat down rang and gave us updates from start to finish

20 January 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Jacqui,

Thanks for the great 5 ⭐️ feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vikash was excellent in handling my…

Vikash was excellent in handling my enquiry,

23 May 2024
Unprompted review
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Reply from Stellantis &You UK - Citroen Edgware

Vishal,

That’s for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Viks always goes above and beyond is…

Viks always goes above and beyond is always my go to person!

No ask is ever too much!

Keep up the great work!

23 May 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Rahul,

Thanks for the great feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Mo Zarrin was a terrific salesman

Mo Zarrin was a terrific salesman. Patient and knowledgeable. I was very impressed.

3 May 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Julie,

Thanks for the great feedback on our team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 2 out of 5 stars

Still not listening

In their reply to my previous review which gave the background, Stellantis have chosen to ignore my point that the car was booked in for one thing (I was told a diagnostic check was needed as I suspected a leak in the air con), only to call me after having the car for 4 hours and tell me that they couldn’t regas it because it had a leak.

20 May 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Hi Rhonda,

Thanks for leave another review, This is a forum reviews and is not for chats or complaints. If you wish to enter into dialogue with the team then please contact the dealership direct via phone or if you prefer written word then please send an email to the customer care team and their address can be found on the dealerships home page.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Mo Zarrin was great

Mo Zarrin was great. I had a really good experience today. He was helpful and patient, showing me around the showroom and helping me find what would be comfortable and suit our needs. I appreciate the help.

18 May 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Hannah,

Thanks for the great feedback on our team Member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Briliant experience

Ahmed made the experience brilliant, put me at ease and gave me confidence.

14 May 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Kym,

Thanks for 5 ⭐️ Review on our team member.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Customer Service

Customer Service - Nora

3 May 2024
Unprompted review
Stellantis &You UK - Citroen Edgware logo

Reply from Stellantis &You UK - Citroen Edgware

Dear Customer,

Thank for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

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