Stellantis &You UK - Peugeot Chelmsford Reviews 

I have been buying new cars from Peugeot/Stellantis Chelmsford for over 16 years, for many of those years dealing with James Ross. It’s his excellent service, caring attitude, friendship and reliability that have kept me returning to the dealership. I was shocked and disappointed to hear about the closure of the dealership and hope to hear soon how that impacts me and the many other loyal customers.

The Chelmsford branch were excellent during the purchase of the car. Unfortunately, once the payment was made and issues with the vehicle arose, the level of service has been entirely different. This seems to be a common theme from reading their reviews.

I purchased a car on 29 January 2024 from the Chelmsford Peugeot branch — a 73-plate Peugeot 2008 with 600 miles on the clock. It arrived in the evening in the dark with three dents on the passenger door, even though I was repeatedly assured it was in “brand new condition with no marks on it’’. (Of course I didn't see the dents till the next day when it was light, my fault for not checking but unfortunately I trusted them).

Shortly after purchase, the car began randomly displaying “parking brake fault” and “brakes fault” warnings.

I contacted Stellantis customer service and Chelmsford office and was told to mention the faults at the first service.

At the first service in August 2024, I informed the dealer, and after they ‘supposedly’ completed checks, they claimed that no ‘’faults were found.’’

Note: Chelmsford sometimes say they have no record of me mentioning these faults or them getting checked, while Guildford say they do — it depends entirely on who you speak to and on what day. They can even contradict themselves in the same conversation.

The parking brake and brake fault warnings continued appearing at random, often while driving at 70 mph on the motorway — leaving me wondering if I would even make it off the motorway alive.

Since then and within only 4000 miles, the car has developed further major electrical failures, including:

*Black, completely non-functional touchscreen
*No heater
*No reversing beeps
*Non-functional sat nav, phone, and radio
*Continued random brake and parking brake faults

I called Stellantis 15 times over 5 days in August 2025 to speak to a Manager at the Chelmsford branch. (i have the call logs) but each time I was put through to him either nobody answered or the call was cut off.

Eventually, I did get through and spoke to a man who basically accused me of lying, saying I hadn’t been trying to reach them for days because “he was there” and would have “picked up the phone.”

I explained all the issues and said I wanted a refund/replacement. He claimed there was no record of me reporting faults (first call to him was May) or having them checked at the first service, implying I was lying, and told me to book it in with Guildford so they could confirm the faults and report back.

Now for three months and 16 calls, I’ve been trying to book the car in with the Guildford branch. Each time I book (ensuring they have a manual courtesy car available and giving them at least 2 weeks notice), they cancel the day before — citing either no manual curtesy car available or no available technicians.

This has happened 4–6 times now. The last time, due to them cancelling so many times, they promised to call back to ‘arrange something’, the man called me and said he had taken notes and would discuss it with someone the following morning to make sure they ‘got something sorted’ and call me back the next day — and, of course, nobody did.

Its almost as though when they find out your car has serious faults which arnt your doing they try and avoid you like the plague. Possibly in the hope your warranty time runs out on the car.

They also never send text or email confirmations for repair appointments and often fail to log anything in their system. Presumably, this allows them to conveniently deny that you ever reported a fault or booked the car in for repair when you try to complain.

What they don’t realise is that this actually works against them — it’s proof of how poorly they operate.

Last week, Chelmsford Manager claimed I was now out of warranty due to not paying £400 for a August 2025 service on a car that doesn't work. I have this in writing. offering no help, just saying Guildford canceled appointments due to a lack of manual hire car, as if it’s acceptable that a dealers selling manual cars dont have any.

Their responses have been contradictory, dismissive, and unhelpful, leaving me with a car that’s now largely unusable.

To make things worse, my 80-year-old mother is currently in hospital, two hours away, with a broken neck, and I can’t even go to see her because the car isn’t safe to drive. I told the dealer this, but even that didn’t prompt them into action.

I’ve now been left with no choice but to take this matter to the Motor Ombudsman to seek a refund and compensation — something I should never have had to do.

This entire experience has caused me significant stress, financial loss on a car I cannot sell, and further depreciation due to being unable to sell it sooner, as well as ongoing frustration.

Save yourself the stress, the money, and the sleepless nights — DO NOT BUY FROM STELLANTIS!

Jordan Warrener at your Chelmsford branch was brilliant from start to finish. Very knowledgeable and was great on the test drive. She knew all about the car and was able to help me with the new modern cars. Sadly the gov.uk site was undergoing maintenance so I couldn’t take my car on the planned day as was unable to tax it. As I live over 20 miles away from the dealership, Jordan dropped the car off the next day. Superb customer service.

I had the pleasure of working with the lovely Jordan whilst buying my new Peugeot. She was very helpful, great communication throughout, keeping me regularly updated and a really friendly demeanor. Highly recommend.

I received excellent service from Jordan. Everything went very smoothly and I would definitely recommend Stellantis &You, Chelmsford.

Jordan and Leigh. First class. Very professional and knowledgeable with pleasant personalities. 10 out of 10.

Thanks

From having no appointment to collection of vehicle Max Simmons was a difference maker answering all questions and providing support through the whole journey
I would recommend Max and the team for their service and commitment to the customer

Outstanding service from Jordan. She constantly kept me in the loop, was never pushy, listened to my needs then worked so hard to find me the car that met my requirements.
Other car dealerships could learn an awful
lot about customer service by spending time with Jordan. An absolute asset to Stellantis Chelmsford. Thankyou

I recently bought my new car from Stellantis & You Chelmsford and was helped by Jordan. From start to finish, she was absolutely brilliant – friendly, professional, and really knowledgeable. She made the whole process so easy and stress-free, taking the time to explain everything clearly and answer all my questions.

Jordan was never pushy, just genuinely helpful, and went above and beyond to make sure I felt comfortable and happy with my decision. Thanks to her, buying my new car was a really enjoyable experience. I couldn’t recommend her enough – if you’re thinking of getting a car, ask for Jordan!

All done in good time when there was all air bag problems as well.

We purchased a used car from Stellantis and had absolutely fabulous customer service from the go. A special thank you to Leigh Dunkley, Leigh was attentive, professional and talked us through each step. We would highly recommend this company..

I went to the chelmsford peugeot dealership. And leigh helped me so much , nothing was to much trouble. I would recommend this dealership.

Max was friendly, polite and knowledgeable, we asked numerous questions and nothing was too much trouble. Max was always professional and in no was a pushy salesman, he coped admirably when the showroom was experiencing technical difficulties due to a power cut, would highly recommend.

Leigh was excellent! So friendly, knowledgeable and patient with my endless questions. Would recommend without hesitation.

Professional and knowledgeable from sales to car handover, Leigh made the car buying experience a pleasure. Kept me informed at all times with top rate customer service! Have been with Peugeot for 30 years and they never disappoint in all areas. Thank you Leigh, you are a star!

Professional friendly advice and help throughout the whole process.

The experience at Peugeot Chelmsford was very professional, Jordan went through the whole sales process with confidence and was clearly very competent in her job. Then the after care has been second to none, I would definitely recommend this branch to all my friends and family.

Very friendly listened to my requirements enjoyable process from start to finish would highly recommend Leigh was very professional

Just bought a car from Stellantis &You. Leigh couldn't have been more helpful or knowledgable and made the whole process a pleasure. Would highly recommend the firm and more specifically her.