Stellantis &You UK - Peugeot Coventry Reviews 

From the reply on previous review I was expecting contact from a manager as promised. Yet again I have not been called/email by anyone despite issues with communication before and have costil me money for their mistakes (they have admitted the admin error yet this has not been resolved) I will now have to take my issue to the ombudsman unfortunately. Customer care after sales is absolutely shocking

⭐⭐⭐⭐⭐ Exceptional Service

Adam White at Stellantis & You Peugeot, Coventry, provided exceptional customer service from pre-sales through to post-sales. He was honest, professional, and approachable throughout, keeping me updated at every step and making the entire process smooth and stress-free. What really stood out was his excellent communication and genuine care, which continued even after the sale was completed. Thank you to the entire team.

Car doesn’t have automatic boot opening like my previous car, it’s hard for me to close it as I have painful shoulder/ cold shoulder issues also the advanced payment is far to high now for me to get the car for my need's therefore I could only afford the Peugeot car

We purchased the used Peugeot 208 GT Premium with 3000 miles back in June this year and paid the additional subscription for the MyPeugeot app to record the fuel consumption, mileage etc. The info from the app was comically ludicrous. When the car had done 3500 miles the app was telling me it had done over 250000, with an impressive fuel consumption of almost 11 mpg!
I reported this to Stellantis who told me to take it back to the dealership. It has been there for three separate days and they have thus far failed to resolve the problem. When I collected the car the last time, the somewhat disinterested service agent said she would call me when they heard back from Peugeot in France.......I've heard nothing since then. Impressive customer service? Hardly.

Great teamwork, two weeks from showroom to road!
Thanks

Keep sending me messages regarding a recall . I took my car in they had it a day and then told me they had the wrong part.told me they would call me when it was in Almost a year later still not called me to let me but constantly email about my car. Telling mw its dangerous and to stop driving it. So for almost a year they expect me not to use my car. Useless is an understatement

Despite a change in salesman during the purchase of my new car the experience was straightforward with friendly staff. The car arrived when expected, a fair valuation for my part exchange vehicle was given. Overall, very satisfied. I have used this company for many years, both for vehicle purchases and servicing. I can highly recommend them.

Excellent service from the moment we arrived at the dealership, we were greeted warmly and professionally. We did not actually plan to buy a car that day, but we did totally based on the service we received. We also received a call from them a couple of days after we picked up our new car to check we were happy and didn't have any questions. Overall a very good service from everyone at the dealership

We had booked a 24 hour test drive of a citreon c3 aircross. On arrival at the dealership no-one knew anything about our booking or who we were. The staff member we managed to speak to told us there was no such thing as a 24hour test drive. He then arranged for us to have a test drive but wanted to accompany us. This is not what we signed up for so walked out. We will not be back and have decided to take our business elsewhere.

If I could give less than 1 star I would
Our vehicle returned to the dealership for a recall on the Camshaft chain.
A 1hr (possibly 1 day) process took 11 days! This was from 28th July until 7th August 2026
Yes, it was FOC but it took over our life with the to-ing and fro-ing to the dealership.
We were issued with a loan vehicle which had a problem with the front passenger side tyre. This took 4hr 10min to fix. This was another inconvenience in the process.
We received a message to switch loan vehicle. Upon arrival the dealership had shut and surprise! There was no loan vehicle and the employees shutting up knew nothing. The replacement was then provided the day before the recall repair was complete. What a farce!
The Customer Care line could not care less as to any inconvenience caused and how long it had taken as no money has actually been paid.
We have had three new Citroen/Peugeot vans as our last three purchases.
Clearly this company do not care for its customers and the impact this has upon their lives.
AVOID at all costs.

I had the great pleasure of having Josh from the Coventry branch look after me. His professionalism and knowledge were fantastic. He assured me of a quick turn around. Which he delivered on. Overall a fantastic experience. Josh is a credit to the Coventry branch and the company as a whole. His customer services skills are outstanding. He even had a glass of water waiting for me when I came to collect the car. Small tokens like that, go a long way. I drove away a happy girl.

Avoid! Went to Northampton for my last Peugeot as the service at this dealership was awful. Came back in June after 3 years to lovely service from member of staff who has since left, and now I am back to the worst customer service I’ve ever experienced. No confirmed delivery date on order, chasing with no update whatsoever. Terrible service, try Peugeot Northampton if you can travel, they were great.

Rating: ★☆☆☆☆

The only positive aspect of my experience was dealing with Ashley, the salesman. He was professional, helpful and made the purchasing process straightforward.

Unfortunately, my experience after collecting the vehicle has been very disappointing.

When I removed the dealership’s branded number plates to fit my own private registration, I discovered that two unnecessary holes had been drilled into the tailgate. The vehicle already has the manufacturer’s designated mounting points for number plates, so there was no reason to drill additional holes. These extra holes have permanently damaged the tailgate, create a potential rust risk, and may affect the corrosion warranty for that panel.

I contacted the dealership to raise the issue, but they denied responsibility. However, the branded plates they fitted clearly demonstrate that the dealership removed the original plates and installed their own, during which these unnecessary holes were drilled.

To make matters worse, the vehicle was also supplied without the manufacturer’s portable (“granny”) charging cable, which should have been included.

I am now having to obtain repair quotations for damage that should never have occurred.

This review reflects my personal experience. I hope the dealership chooses to resolve these issues, but based on my experience I cannot recommend them.

Carl at the Coventry branch who is the motability specialist was fantastic when it came to me choosing my next car. I had an idea what car I wanted but was a little apprehensive about having a hybrid engine. After speaking to Carl I felt more positive about the engine. I totally love my new 3008 GT Premium. Carl went through all the different features on the handover and said if I have any issues or problems to call or nip in. Fantastic service from start to finish.

Fantastic service. Josh was great to deal with from the start to the finish

Great customer service from the dealership when my car was in for repairs recently. Both the service and staff were excellent. It always goes a long way having a good experience somewhere. Thank you guys.

Visited to discuss purchase of new car and received excellent customer service. Ashley was very helpful and knowledgeable providing all the information we required. Thank you for your patience and guidance without undue pressure making us feel very comfortable in our decision making.

As always kaz , found me the car I was looking for .
The colour I wanted too . And first class service from ordering my car , to it being delivered to the showroom .
I have recommended to my friend too . And they both bought a car each from him .

Great experience buying with Stellantis in Coventry.

It started well - we went in last week (Coventry) ready to buy a car, but whilst we were enthusiastically encouraged to provide a positive review we have struggled to get the information we asked for and needed, not least how much the car we want costs!

We went back. We asked again and were promised a call back. Didn't happen. Phoned and asked again. We'll call back. They haven't.

Car looks great. Highly reviewed and supported by govt (electric) grant. But it turns out the e-C5 Aircross long distance isn't yet available to buy - according to Evans Halshaw.

So we'll probably buy a Skoda. Shame - it wasn't our first choice, but is now.

They are lovely friendly people, but either they don't know what they should know, or we were misled.

Oh, and the Citroen website is really poor - every Citroen staff member agrees and apologises that it's hard to navigate and the information is full of holes.

We did a review. Wish it could have been more positive.