Stellantis &You UK - Vauxhall Brentford Service Reviews 

Great communications, Evans got the job done !

I have been building a special relationship with the staff and getting to know them better over the years is very important. When staff feel valued, supported, and fairly rewarded, they are more likely to stay with the business for longer. Good pay and a positive working relationship help keep them happy and motivated, which ultimately leads to better service and a stronger, more committed team.

Jay & the Brentford customer service team were most welcoming & proficient - from my initial telephone with Jay to when I left Brentford after the work had been successfully completed & Jay handed back the car key - 12 out of 10 - much appreciated & I will return. Thanks again Chas

Hassan was very helpful and efficient in helping us get the airbag on our Vauxhall renewed.

The person that saw me today was very patience and helpful ( seeing as I forgot my reg number) He was also polite when return my car to me and explained briefly what was done.

I took my car in as part of the Vauxhall airbag recall which they sorted out. Following that my horn stopped working, it was working fine prior the this as I had only just had it MOT'd. I took it in and was told that in order for them to check they would nee to do a diagnostic which would cost me over £300. This is ridiculous, the air bag and horn mechanism are in exactly the same place, it's no coincidence that it stopped working after they worked on the airbag. Now they want ME to pay for them to check their own work. When I challenged this I was told this is their standard procedure, so pay up or get lost!!! I wish I never went there and will never go again, recall or not.

Had a great customer service at Stellantis Brentford,Hassan was very polite and friendly,this is the 2nd time of visiting and all the staff are very helpful and friendly. Thank you 5*

Kasia saved the day. She hepled us to get the vehicle brakedown sorted within a blink of an eye! Highly recommended!

I was attended to quite promptly and my service was resolved very promptly
Great communication from the Customer Service Hasan Omar

Hassan assisted me with my Takata airbag replacement. Was great service. I was seen on time and my replacement was completed promptly.
Happy and safe on the road again.

I am very glad that I met the Vauxhall company, they are very nice and punctual people! LAFIRA FERNANDES

Very professional and very friendly at the same time. I had a great service and hassle free experience, Hassan Omar was more than helpful!

Hassan was very helpful and clear with what was going to happen to my car and very pleasant. It’s was a great experience, all the staff were extremely helpful. Thank again for the tea and free WiFi !

Great customer service, and friendly staff

Customer service was excellent and very professional, Jay was fantastic.

I Used this company as there was a recall on my vehicle.
It was dealt with efficiently,staff were extremely helpful and I would use them for any future issues.
Highly recommend them.

I took my car for airbag change, my customer service representative was Hassan.
The service provided was excellent , excellent communication, polite and very helpful staff members.
10/10 for all the staff especially Hassan. Thank you

I was booked in at 11:00 for a Vauxhall airbag recall. I arrived at 10:45 and was seen straight away by Hassan Ommar. He introduced himself and told me he will be looking after me today. I asked Hassan how will long it will take and he said about an hour. Besides us at another desk a lady was complaining that the customer service agent said an hour but it's now 3 hours and she still hasn't got her car back. I attracted Hassan's attention to this and he calmly explained that it will be no more than 1 hour for me a & the lady beside us wasnot here for an airbag recall. Hassan informed me that he will call me immediately once my car is ready to pick up. He advised me that there was a park I could go for a walk at if I wanted to. True to his word he called after 40 min and I formed me that my car was ready for collection. Customer service agents like Hassan Ommar make life straight forward. Apologies I cannotleave a Google review because the page take me to Google search rather than review page. Thank u Hassan.

Communication with Evans was great, very informative