Stellantis &You UK - Vauxhall Edgware Reviews 

317
TrustScore 4.5 out of 5

4.6

360/366 Burnt Oak Broadway, HA8 5AN Edgware, GB


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Rated 5 out of 5 stars

GM stepped in to help resolve a mix up with my service at another branch and completed the service/recall/valet in 2hours. Bent over backwards to save my day. Much appreciated

Rated 5 out of 5 stars

Wonderful customer service by Laura, so helpful and polite helping my daughter choose a car of her choice . Arranging several test drives on various cars to choose from. Very good special offers and c... See more

Company replied

Rated 5 out of 5 stars

Kush at Stellantis was amazing from start to finish- polite, friendly and knowledgeable. Nothing was too much trouble. I couldn’t fault him, he made the experience which was long distance so easy and... See more

Company replied

Rated 5 out of 5 stars

Kush, Pritpal and Nayan were all patient, knowledgeable and personable helping me look at electric car specs and picking out one that I was extremely happy with in terms of price/specs. Thanks

Company replied


Company details

  1. Car dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, HA8 5AN, Edgware, United Kingdom

  • 0208 731 1017

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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Replied to 98% of negative reviews

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4.6

All reviews

(317)

2,998 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt service

Prompt service , rep was polite and helpful and car returned very quickly !

27 September 2024
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Roselyn

Thanks for taking the time to leave a review on our aftersales team.

Kind Regards

Team Edgware
Stellantis &You

Rated 4 out of 5 stars

No zarin

It was a pleasure meeting Mo. He has been wonderful and very helpful. Hope this experience will be better than the last one.

28 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thank you for the feedback about our team member Moh.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Friendly and helpful service!

Vikesh was very helpful and guided us through the test drive. Highly recommend

28 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thank for the great feedback about our Vauxhall team member.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Cars first service

Cars first service. All good as gold. Nicely washed afterwards.

27 September 2024
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thank you for your feedback on the service have received at our dealership.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

20 September 2024
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Carol,

Thanks for taking the time to leave a review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Kamal the Manager and her colleagues (excellent service thank you)

Kamal the Manager and her colleagues Adrian and Vivette have as always been super helpful in having my car serviced and MOT carried out as quick and efficiently as possible and are always pleasant and helpful making the journey through service a very pleasant experience and are a credit to the company, thank you all. ( Tony of Banham)

19 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Tony,

Thanks for the great feedback on our Vauxhall Team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great service

Great service

18 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thanks for taking the time to leave a review we are glad you enjoyed you experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Had my Citroen C3 Aircross in for its 4…

Had my Citroen C3 Aircross in for its 4 year service and MOT. Sagal was very helpful, keeping me updated on Portree throughout the day. Work was done to budget but will need to go back for some needed additional replacement work to rear brakes. Best experience to date at the Edgware branch which has been a bit hit and miss in the past.

18 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thanks for the great review on our Vauxhall team. We are glad you enjoyed your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great service

9 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thank You for the taking the time to leave a review on our Vauxhall team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

Please be careful of the unscrupulous…

Please be careful of the unscrupulous behaviours that go on in this branch.

I was taking my fleet car for a service and getting a courtesy car for the day. The assistant (Vivek), processed things quickly and took me around to check the courtesy car. He explained to me that there were some damages to the wheels and bodywork which he noted down on his paperwork, but stupid me didn’t check properly or took pictures or video of the damages and trusted him. I drove 4 miles back to my house and 4 miles back to the garage. My house has a driveway and nowhere did I park where I would have touched the kerb.
After giving the courtesy car back and taking back my car, he showed me that there was a scratch on the left side tyre which looks “fresh”. After looking at it I said to him how do I know this is fresh that you had said there was damage to the wheels. After trying to convince him and his manager that there is no way I did this as I drove it in and out of my drive and into their bay there was no way I had scratched it. They charged me £100 as I had no proof apart from my word. I am extremely angry and had a lot of expletives I could have put down but had to calm myself before writing the review.
All I can say to people who may go to this garage in Edgware is to please video and photograph everything as I would not trust a word they say

Stellantis, I hope that this is not your business model. Even if I was considering looking at Peugeot/Citroen as my next car from this or any other Stellantis group, I would be warning people of the unscrupulous method that is going on at the Edgware Stellantis branch.

17 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thank you for taking the time to leave another review.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Experience From Recent Visit

The past two visits here we have received the best experience and been welcomed greatly by Vikesh and throughout the process he has helped us decide and create an excellent vehicle to which we are all happy about. To which we have to say Vikesh has been amazing.

16 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thanks for the 5 Start feedback on our Vauxhall team. We look forward to seeing you in the future.

Kind Regards

Team Edgware
Stellantis &You


Rated 5 out of 5 stars

Service adviser Eagle eye cach arrival…

Service adviser Eagle eye cach arrival customers and welcome..
Mr Sidhpura give me 100 percent satisfaction and douing Recll job for my Vauxhall Crosa with my satisfaction....

12 September 2024
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Thanks for the great feedback on the service you were provided by our Vauxhall team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

The customer service was on point - 10/10

We received support from two staff members one was Vignesh and the other being Mo Zarrin. We believe both of these staff members supported us with what we wanted exceptionally. Regarding Mo - thank you so much for all your help, you really fulfilled our needs with what we wanted. Can’t thank you enough!

7 September 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Yvonne,

Thanks for the great feedback on our Vauxhall team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Hats off to FILIP WIECASZEK at Stellantis, Edgware

My salesman FILIP WIECASZEK. Was very helpful and friendly. I was able to take my chosen car home within 4 days of choosing Mt Citroen c4. I highly recommend this company.

21 August 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Hi Mhairi ,

Thanks for the great review on our team member Filip.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great service

Absolutely fabulous service received from Stellantis & you, especially from staff member Mo...
Definitely recommend taking a trip up there if your interested in purchasing a vehicle

24 August 2024
Unprompted review
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Lesha,

Thank you for the great feedback on our team member Mo.

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent service

The MOT and service was carried out without a fault. The booking process was very efficient; I didn't have to wait to check the car in; I was informed of progress; and I was contacted when it was ready. It all went very smoothly.

22 August 2024
Stellantis &You UK - Vauxhall Edgware logo

Reply from Stellantis &You UK - Vauxhall Edgware

Hi Tim,

We're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave us a review.

Kind Regards
Team Edgware

Stellantis &You

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