Good software!
Customer service: 5
Ease of use: 5
Performance: 4
Quality: 4
Value for money: 4
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The information on this page is based solely on product reviews written by customers of Stellar Data Recovery via Trustpilot.
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This software has been helping me repair corrupt video files for years. This week I had an issue with it not completing a repair, and submitted a help ticket. Stellar responded right away with a solution that worked. I am very impressed by their customer service.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Reply from Stellar Data Recovery
Dear Hannah Schein,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you were happy with our product and services.
Your feedback truly motivates our team to keep delivering the best possible experience. We look forward to serving you again soon!
Best regards,
Naveen
Customer Experience Team
Stellar Data Recovery
This was a very complex repair that I could not have completed by myself. However, Technical Support was excellent to recover important videos and the specialist (Rohit) was quite patient to complete the recovery. Excellent service.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Reply from Stellar Data Recovery
Dear wittner,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you were happy with our product and services.
Your feedback truly motivates our team to keep delivering the best possible experience. We look forward to serving you again soon!
Best regards,
Naveen
Customer Experience Team
Stellar Data Recovery
easy to use, but it works too slow
Customer service: 4
Ease of use: 5
Performance: 3
Quality: 4
Value for money: 3
Reply from Stellar Data Recovery
Dear BINGXU
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you were happy with our product and services.
Your feedback truly motivates our team to keep delivering the best possible experience. We look forward to serving you again soon!
Best regards,
Naveen
Customer Experience Team
Stellar Data Recovery
The product works for what it's designed for. I used Stellar Repair for Video when one of my video files got corrupted and wouldn’t play properly. The video kept freezing and not opening. It was simple to use and restored the video without affecting the quality. I would definitely recommend this tool to anyone dealing with damaged or unplayable video files.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
I only used the software once and was able to recover about a fifth of a longer video. Therefore, only 3 stars. But that was just my experience with one example. Given the moderate price, the software is definitely worth a try for data recovery. Cancelling the subscription was also easy thanks to the service representative Shivanshu.
Customer service: 5
Ease of use: 5
Performance: 3
Quality: 3
Value for money: 4
Excellent product and staff, always there if ever there was an issue , fixes all corrupt files
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Excellent product and staff, always there if ever there was an issue , fixes all corrupt files
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Stellar Photo Recovery Premium for Mac. I lost my photos and videos. I was able to recover everything I lost using the Stellar Program. I would recommend using this software product to everyone who needs to recover their photos, videos, and music files. Stellar Premium Recovery Software is extremely exceptional, and I recommend it 100%.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Well, honestly, I used the program, but there are many missing files, so I didn't benefit much. However, the customer service is very good, and there's someone who really helped me named Rohit, and I'm very grateful.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Great product, saved me from a world of pain. Recommended.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Courteous support and a professional resolution to my situation.
Reply from Stellar Data Recovery
Dear John Vosbikian,
Please accept our sincere apologies for any inconvenience or frustration you experienced with our software. Your feedback is extremely valuable to us, and we regret that your experience did not meet your expectations.
We would like to inform you that a refund for your order has been initiated. The refunded amount should be reflected in your account shortly.
Although your order has been refunded, we would still like the opportunity to assist you further. To do so, we kindly request that you share the details that our support team has requested so we can check the issue in more depth.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your understanding. We truly value your cooperation and hope to provide you with a better experience moving forward.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Stellar Repair for Video is amazing! It quickly fixed my corrupted video files with no hassle. The customer support team is top-notch, super friendly and responsive. Highly recommend!
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
You the best.
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
I have spent all day trying to recover the files, and this app does not work.
Customer service: 3
Ease of use: 1
Performance: 1
Quality: 1
Value for money: 1
Reply from Stellar Data Recovery
Dear Yuly Martinez,
Please accept our sincere apologies for any inconvenience or frustration you experienced with our software. Your feedback is very important to us, and we truly regret that your experience did not meet your expectations.
At Stellar, customer satisfaction is our top priority. We understand that the application did not meet your expectations, and we apologize for any inconvenience this may have caused. According to our records, you purchased the Stellar Repair for Video application, which is specifically designed to repair corrupted video files. For recovering lost or deleted data, we offer other solutions, such as Stellar Data Recovery for Windows. Our support team has reached out via email requesting a few technical details so we can better understand your exact requirements and investigate the reported issue. We kindly ask that you share those details at your earliest convenience.
We also note that you contacted our support team to request a refund, as you were able to complete the recovery using alternative methods. Please be assured that a full refund for your order has already been initiated, and the refunded amount should be reflected in your account shortly.
Once again, we sincerely apologize for the inconvenience and appreciate your understanding. If you have any further questions or need assistance in the future, we would be happy to help.
Best regards,
Sunil Kumar
Customer Experience Team
Stellar Data Recovery
Good software
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5
Nice soft !
Customer service: 5
Ease of use: 4
Performance: 4
Quality: 5
Value for money: 4
Great product that works, slightly expensive but atleast it works.
Customer service: 5
Ease of use: 4
Performance: 4
Quality: 5
Value for money: 3
Fantastic, patient and professional assistance.
Customer service: 5
Ease of use: 5
Performance: 5
Value for money: 5
Excellent job sir, 5 out of 5
Customer service: 5
Ease of use: 5
Performance: 5
Quality: 5
Value for money: 5