Stellisons Electrical Reviews 

2,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and friendly approach, often going above and beyond to assist. People frequently highlight the excellent service, competitive pricing, and the smooth, efficient process from purchase to delivery. The delivery and installation teams are also commended for their professionalism, care, and effective setup of new appliances. However, some customers also noted issues with product functionality or after-sales support, with a few experiencing appliances that were faulty or required multiple repair attempts without resolution. Additionally, some people mentioned problems with delivery, such as items arriving damaged, delays in scheduling, or issues with installation and fitting.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many praising the professional and helpful staff, prompt... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the good value for the price and a wide... See more

Price

Customers consistently note positive experiences with price, often finding products to be good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. #42 of 135 best companies in Appliance shop
  2. #62 of 190 best companies in Electronics store
  3. #11 of 46 best companies in Kitchen Furniture Shop
  4. #41 of 136 best companies in Kitchen supply shop
  5. #20 of 48 best companies in TV shop

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
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Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,016)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

24 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Good customer service

Easy to order and price matched nearby shop and arrived when stated.Friendly service

21 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

The member of staff was very helpful…

The member of staff was very helpful both in store and in our home with the delivery setting up of the TV

21 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

Cooker Delivery

Professional and kept informed. It is good that you telephone with an ETA. The delivery men dealt directly with the store when the appliance was found to be damaged when unwrapped. I was told I would be contacted within an hour to reschedule and I was.

19 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review.

Rated 5 out of 5 stars

I am a mature single lady so the help…

I am a mature single lady so the help in store in securing the correct products and the young men who fitted them for me was exceptional thank you to them all.

16 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for you fantastic 5-star review.
We will be sure to pass your praise on to our install team.

Rated 5 out of 5 stars

Fisher and Paykel Fridge Freezer

It took a couple of visits for us to choose the right fridge freezer and the staff were very helpful all the way. I ordered my fridge/freezer on the Saturday and by the following Friday it was delivered. I’m over the moon with it!

It’s energy efficient, lovely, bright and spacious inside, has a plumbed in water dispenser and ice maker and deep freezer drawers. Bottle holder in fridge and a quick chill option with timer if you’ve forgotten to put your wine in the fridge. The ice tray has a scoop but that’s probably the only thing I’m not so keen on. Although it has a little pocket to keep it in which I like, the scoop itself is a bit small, however as that’s the only fault I can find I can live with it!

17 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your 5-star review.
we really appreciate you taking the time to write such a fantastic review of your experience with the product and Stellison ltd.

Rated 5 out of 5 stars

Bravia TV

The whole experience was great from start to finish. Places order by phone and Alan was really helpful, kept me informed and arranged for Joe to do the set up and connection of the TV.

15 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your fantastic 5-star review, we will be sure to pass on your excellent praise to Alan at our Hamlet Court Road store.

Rated 4 out of 5 stars

Positive experience

From start (showroom) to finish (installation) the attitude was professional, expert and friendly. They came when they said they would, and I am left with a good finished product. Many thanks!

18 December 2025
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your review
we really appreciate your kind words.
please let us know how we can improve our service to a 5-star rating, as we are always striving to offer the best service possible.

Rated 5 out of 5 stars

Swift and painless.

I needed a new combination oven and I deliberately chose a direct replacement for my previous Blomberg oven. As a result, the installation process was swift and painless.
The two installation engineers were polite and efficient.

12 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your superb 5-star review.
we really appreciate your kind words.

Rated 5 out of 5 stars

Salesman was helpfull overall great…

Salesman was helpfull overall great service , we need to support the independent dealers
Price was alot cheaper than other big retail shops

9 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your superb 5-star review.
We really appreciate you supporting us.

Rated 5 out of 5 stars

Washing machine

People on time and did good job

13 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your superb 5-star review.
we really appreciate your kind words.

Rated 5 out of 5 stars

Bought new kitchen appliances

Bought new kitchen appliances. Excellent sales service and installation

11 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your superb 5-star review.
we really appreciate your kind words.

Rated 5 out of 5 stars

Found Stephen very helpful and…

Found Stephen very helpful and informative and instrumental in picking the right appliance for us

6 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou for your 5-star review
We will be sure to pass your praise on to Stephen.

Rated 5 out of 5 stars

Range of products on display

Range of products on display. Helpful advice in store. Product not in store but ordered in for next day. Call to collect as agreed. Excellent service and professional service throughout.

10 January 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thankyou so much for your superb 5-star review.
we really appreciate your kind words.

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