Steppes Travel Reviews 

235
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally professional local guides and seamless overall organization that consistently make international holidays completely stress-free and highly enjoyable. Travelers regularly highlight that deeply customized itineraries, comfortable accommodations, and helpful staff create truly memorable and unique vacation adventures. However, some people mentioned that certain specific hotel accommodations were not up to expected standards or that the overall trip quality fell short of what they paid. Reviewers occasionally pointed out minor logistical hiccups like missed airport transfers, extremely hot weather conditions during excursions, or specific itinerary limitations.

What people talk about most

Staff

People report positive experiences with staff, praising the team for listening to requests, designing amazing... See more

Service

Reviewers mention positive feedback about service, noting that travel consultants are extremely efficient,... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that destinations ranging from Africa to Peru... See more

Location

Users describe positive interactions with location, noting that the hotels they stayed in were centrally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really well organised tour. A very knowledgeable expert accompanied us through, good local guides and good hotels made not all hassle-free. Bowled over by the antiquities we saw. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

just for your information; Thanda tented camp is showing some signs of lack of attention to detail such as scuffed and worn paintwork. it all looks a bit tired. Game drives excellent, Food okay but... See more

Rated 5 out of 5 stars

An incredible tailor made tour, I really felt that this was a unique holiday. Our consultant listened to our numerous requests and designed an amazing itinerary, full of experiences and was quick... See more

Company replied

Rated 5 out of 5 stars

The organisation of the itinerary was done well. The hotels were chosen well. Transport (flights and railways, cars and drivers) were good. Very lovely for intense meetings with local specialists... See more

Company replied


Company details

  1. Tour operator

Written by the company

At Steppes Travel, we don't just plan trips. Our tailor-made holidays and adventures take you deeper, connecting you authentically with the heart of every destination. From unforgettable encounters with locals to awe-inspiring natural wonders, every journey is crafted with purpose and passion by our team of seasoned travel experts. Proud to be a certified B Corp, our adventures champion the highest standards of sustainability and ethical practices. Take advantage of over 30 years first-hand experience and join us to discover journeys that inspire, enrich, and make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(235)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality company, knowledgeable and friendly

Knowledgeable about destination, friendly and helpful. Any issues were quickly resolved. We felt very looked after. We loved the app which we used on holiday - it had all our travel documentation and even a diary for notes every day. Would recommend them to anyone.

18 July 2024
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Reply from Steppes Travel

Thank you for taking the time to share your positive experience. We're delighted to hear that you felt very looked after, found our app useful and would recommend us. We hope to help you create another Beautiful Adventure in the future.

Rated 4 out of 5 stars

Central Anatolia

Turkey has a very rich and long history stretching back over the millennia and the tour brought this out through the various historical and religious sites that we visited. Thank you Steppes!

3 July 2024
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Reply from Steppes Travel

Thank you for taking the time to share your positive experience. We do hope to help you create another remarkable adventure in the future.

Rated 3 out of 5 stars

Letdown…

The holiday I booked wasn’t really what I was expecting in a few (but not all) respects. I felt let down.

5 July 2024
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Reply from Steppes Travel

We are very sorry to hear this Andrew and would love to know what aspects of your trip did not meet with your expectations. Your travel consultant will be in touch to talk more, to see what we could have done better to prepare you for the trip.

Rated 5 out of 5 stars

Everything organised to meet our…

Everything organised to meet our requirements.
Local knowledge of our destinations and recommendations for restaurants and key sights to visit
Good on line information support with trip details on app
Staff are friendly and keep you up to date on any issues

7 July 2024
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Reply from Steppes Travel

Thank you for sharing your positive experience with Steppes Travel. We do hope to help you create your next Beautiful Adventure soon.

Rated 5 out of 5 stars

Think outside the box……..

Having just returned from an amazing holiday in Botswana and Zambia organised by Illona and Deborah, I cannot begin to say how grateful I am to both of them - and to Steppes in general - for the huge amount of hard work that went into giving us such a fabulous experience.
With Illona’s expertise and guidance we planned the lodges carefully moving around various regions by small planes, to maximise our time and ensure we had a good chance of seeing the Big Five - which we did ….. multiple times!
The relationship we struck up as client and provider turned into one of feeling like I was chatting to a friend and getting the best advice ever. Thank you so much for this - it’s the personal and caring interactions with you guys that makes me return to Steppes time after time.
Our lodges were amazing and having sole use for us as a family made it extra special. I would never have looked independently at some of them as I wouldn’t have thought exclusivity was possible but again Illona persuaded me to step outside the box to think differently. This is what Steppes do best and their knowledge and expertise is second to none.
Thank you all and here’s to the next trip!
Yvonne and family 🐘🐆🦏 🦁 🦬

21 June 2024
Unprompted review
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Reply from Steppes Travel

Hi Yvonne, thank you for sharing your fabulous experience. We're thrilled to hear how much you enjoyed your trip to Botswana and Zambia. It's great that Illona and Deborah could provide expert guidance, ensuring you saw the Big Five (multiple times) and enjoyed the exclusive use of the lodges. Your kind words mean a lot to us. We look forward to planning your next adventure.

Rated 5 out of 5 stars

Holiday of a lifetime

Our trip to Kenya was excellent from start to finish. The arrangements were fantastic and the meet and greet at every stop was unbelievable. We travelled from UK to Nairobi and then took several flights around the conservancy’s for safari experiences finally flying to Watamu for a restful few days before returning home. The arrangements were timed to perfection and all accommodation was exemplary. We had an unbelievable experience thanks to Steppes. The app was also very useful and accurate

26 June 2024
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Reply from Steppes Travel

Hi Meg, thank you for sharing your experience. We're thrilled to hear that every aspect of your Kenya trip, from seamless arrangements and perfect timing to exemplary accommodations, exceeded your expectations. We're also very pleased to hear you found our app useful and accurate. We hope to welcome you on another adventure soon.

Rated 5 out of 5 stars

Top service from start to finish

Stepped organised our tour of Uzbekistan, Kyrgyzstan and into Kazakhstan - Paul put together a great itinerary enabling us to see a huge amount in two weeks. What stood out for us was that whereas with some travel companies, you get their standard tour and then once you've booked it, they lose interest, Paul spent time discussing options for stops and hotels and really did tailor it to what we wanted - and then called when we got home to discuss any feedback and thoughts we had from our journey.

3 June 2024
Unprompted review
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Reply from Steppes Travel

Thank you so much for your thoughtful review. It's fantastic to know that Paul's efforts have led to such a wonderful experience. We're particularly pleased that you appreciated the tailored itinerary and our commitment to post-trip feedback. Your insights are invaluable to us. We look forward to helping you plan your next adventure.

Rated 5 out of 5 stars

Best Holiday Ever


We had used Steppes before to organise a trip to South America and Antarctica and they certainly came up trumps again with this latest one to southern Africa. We flew into J’burg then up to Pretoria where we caught the ROVOS train – an exercise in re-creating the nostalgia of times gone by - up to Victoria Falls. After a few days there admiring the view and digesting an excessive intake of calories, we set off to a couple of camps in the Okavango Delta in Botswana and then up to South Luangwa National Park in Zambia before rounding the trip off in one by the banks of the lower Zambezi River. All the camps are linked by a network of small planes using local airstrips, which seem to operate much more efficiently than most UK transport, and save hours of uncomfortable driving on dirt roads. Without exception, all the camps were staffed by kind and caring people who did their very best to make our visit memorable both in terms of the animals we saw and the accommodation and catering we enjoyed. We would never have come across the alternatives recommended by Steppes and we are so grateful to Illona, Deborah and the rest of the team for making such a remote trip run like clockwork . Thanks also to the wonderful local people who restore one’s faith in humanity.

7 June 2024
Unprompted review
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Reply from Steppes Travel

Thank you for sharing your experience with us. We're thrilled to hear your trip was memorable. Your praise for our team, especially Illona and Deborah, is deeply appreciated. We look forward to helping you create your next Beautiful Adventure.

Rated 5 out of 5 stars

Excellent suggestions and planning.

Excellent suggestions and planning.
There wasn’t a single hitch on our private holiday planned by Steppes.

18 April 2024
Unprompted review
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Reply from Steppes Travel

Thank you for sharing your experience with us. We're so glad to hear you enjoyed your holiday. We look forward to helping you create more Beautiful Adventures in the future.

Rated 5 out of 5 stars

We love Steppes Teravel

We love Steppes Travel, they offer adventurous luxury travel. We find them attentive, efficient and top. notch!

12 April 2024
Unprompted review
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Reply from Steppes Travel

Hi Jane, thank you for your kind words. We're so glad to hear that you're pleased with the service we offer. We look forward to helping you create many more Beautiful Adventures in the future.

Rated 5 out of 5 stars

Fantastic Support on a Variety of Trips!

I have used Steppes a number of times over the years for visits to Africa (Botswana, Namibia, and then Tanzania) as well as Iceland. The experience each time was excellent. Last year, I used a different travel firm (recommended by a friend as having speciality with the area we were visiting) to help me with a trip to Italy and found myself hugely disappointed with their support. I have returned to Steppes and will use them so long as they work in the areas where I want to go!

My most recent experience concluded just last week. My husband and I traveled to Singapore and Steppes was incredibly helpful with (1) Our Singapore arrangements (hotel opinions/reservations, trips to and from the airport, and a fantastic walking tour guide); and (2) Suggestion of an Indonesian island excursion to Bawah Reserve, which was OUTSTANDING. We had the perfect mix of a city experience followed by a luxurious beach/nature excursion.

I cannot say enough good things about this trip. It really has revived my interest in international travel and reaffirmed my belief in Steppes as a great partner for that travel.

15 March 2024
Unprompted review
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Reply from Steppes Travel

Thank you so much for taking the time to share your wonderful experience. We’re delighted to hear that your recent trip to Singapore exceeded your expectations and we’re thrilled to have been able to revive your interest in international travel. We look forward to helping you create many more unforgettable adventures in the future.

Rated 5 out of 5 stars

Good quality service with excellent itineraries.

Steppes travel provide good quality service and are excellent at listening and tailoring itineraries to the client’s needs. Would thoroughly recommend them.

22 February 2024
Unprompted review
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Reply from Steppes Travel

Thank you for taking the time to share your experience. We're so glad to hear we've provided a high quality service for you and that you'd recommend us.

Rated 5 out of 5 stars

Excellent support with our South Africa trip

Steppes helped our family with a special trip to South Africa. Illona was a constant guide, knowledgeable about the area and came up with some great suggestions. The places we stayed were superb and the organisation was seamless. I would not hesitate to recommend Illona for anyone looking for a trip to the Cape.

19 January 2024
Unprompted review
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Reply from Steppes Travel

Hi Colin, we're delighted to hear how Illona created you a special trip to South Africa. We hope to help you with your Beautiful Adventures again in the future.

Rated 5 out of 5 stars

Trustworthy agency

Rachael looked after us beyond belief. We had been scammed out of a very expensive holiday by another agency . Rachael on behalf of Steppes absolutely saved the day in actually a day!! 24 hours exactly !! She calmed my anxiety and gave me 3 options for an even better holiday resort... We were to fly out 3 days later and I was really in a panic. The resort she recommended was fabulous and Steppes contacted the director of the resort ( Anantara veli) who looked after us handsomely. The resort organised my sons wedding in less then a week. !! For a smooth , trustworthy travel agency with wonderful service and quality destinations I would highly advise a phone call to Steppes ( Uk) ..

15 January 2024
Unprompted review
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Reply from Steppes Travel

Hi Mary, we're thrilled to hear how Rachael took care of you. We're delighted to have played a part in making your holiday and son's wedding unforgettable. Your recommendation is truly appreciated. Thank you for choosing Steppes and we hope to help you create your next Beautiful Adventure in the future.

Rated 5 out of 5 stars

Great First trip with Steppes

We travelled to India for the first time with Steppes. Charlie Lawton, an India expert, arranged the perfect holiday for us, she listened to what we wanted to do and see and tailor made the trip for us. We had a very good experience from the moment we were met off the plane and whisked through immigration and customs to our guide in Delhi. We had excellent accommodation at all the places we visited. Great guides and drivers. We were never hassled on the streets. We saw and experienced a good window on both urban and country life Our only problem was that we had greater expectations for the game drives we went on but we still had a wonderful experience, and no tummy problems. Charlie answered all our rather niggly doubts and gave us very good advice. We would not hesitate to recommend Steppes to tailor making the perfect holiday for you.

20 November 2023
Unprompted review
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Reply from Steppes Travel

Thank you for taking the time to share your experience with us. We're so pleased to hear that Charlie created the perfect holiday for you and that you wouldn't hesitate to recommend us. We hope to help you create your next Beautiful Adventure soon.

Rated 5 out of 5 stars

Excellent service and knowledgeable travel advice

This summer we had the most perfect holiday thanks to Steppes Travel. It had been a dream of many years to take the family on Safari but I had no idea where to start. From my first phone call, Illona and her team understood exactly what would work for us and put together a brilliantly planned itinerary within budget. Every aspect of the holiday was perfect and the company Steppes work with in Tanzania were equally professional, knowledgeable and excellent to be on Safari with. Thank you Steppes, you made a dream come true.

19 August 2023
Unprompted review
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Reply from Steppes Travel

Hi Marishelle, thank you for taking the time to share your positive experience with us. We're so pleased to hear that Illona helped you to create your dream safari. We look forward to helping you design your next Beautiful Adventure in the future.

Rated 5 out of 5 stars

Highly professional travel advisors providing tailored advice

I really cannot say enough good about Steppes. Their travel experts are highly knowledgable and able to talk about their destinations and recommendations through having visited and experienced the location/property. They work hard to understand what their clients are looking for and aim to tailor the vacation to meet those goals.

They are full of interesting ideas for vacations.I have now used them on five occasions visiting different parts of the world. I have been extremely happy with each of these vacations. They always take to time after getting back to discuss the experience and to understand what worked and whether there were areas that could have been improved.

I will continue to use them in the future.

9 November 2023
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Reply from Steppes Travel

Hi Phil, thank you for taking the time to share your positive experience. It's incredible to hear that you've been happy with each of your holidays with us. We look forward to helping you realise your future travel plans.

Rated 5 out of 5 stars

Forensic knowledge and excellence of…

Forensic knowledge and excellence of contacts. Experience over years and years provides such a superior end product.

21 October 2023
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Reply from Steppes Travel

Thank you for taking the time to leave us positive feedback. We're glad to hear that you found our knowledge and contacts helpful.

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