Stevensons Reviews 

2,738
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and pleasant demeanor of the staff, who provide excellent advice and make the shopping experience stress-free. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and on time. Reviewers also appreciate the ease of the online ordering process and the overall quality of the uniforms, which are described as durable and practical. However, some customers experienced issues with product sizing, noting inconsistencies and a lack of clear descriptions, which sometimes led to returns and additional delivery costs. There were also occasional complaints about slow delivery during peak seasons and the quality of certain items, such as flimsy dresses or socks.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of making an... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, consistently praising its helpfulness, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more

Company replied

Rated 5 out of 5 stars

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Both online and in-store experiences were smooth, convenient, and fast. The staff is very helpful and pleasant. Beyond the initial purchase, I also had to handle returns and exchanges, which were comp... See more

Company replied


Company details

  1. #27 of 32 best companies in Uniform Shop
  2. #57 of 80 best companies in Children's clothes shop
  3. #328 of 602 best companies in Clothing Shop
  4. #119 of 215 best companies in Shoe shop
  5. #84 of 149 best companies in Sportswear Shop

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(2,738)

878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good evening,

Good evening,
I would like to share my amazing experience with Stevensons.I made my order on Saturday and after not more than 30 minutes I received an email that is ready for collection. I go to the shop a few days after and was welcome by a lovely lady. Super kindly she ask me for my name ad bring my order.She told me thems working days in any case I need to return any item. I am very pleased with my experience.

4 July 2026
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Rated 5 out of 5 stars

Excellent help and advice

Olivia Chukchwu served us as she was extremely helpful with both the sport and the day uniform for Tiffin Girls School today.

11 July 2026
Unprompted review
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Reply from Stevensons

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Rated 5 out of 5 stars

The ease of ordering

The ease of ordering and the helpful website made it a pleasure to order uniform and not a chore. Fast delivery enhanced the service.

1 July 2026
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Many thanks for leaving a review.

Rated 5 out of 5 stars

Great customer service

Great customer service! Lisa was incredibly helpful and friendly during our visit. She made the shopping experience so much easier. Thank you, Lisa!

11 July 2026
Unprompted review
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Rated 5 out of 5 stars

Superstar Olivia

On what must have been one of the busiest days Stevensons Twickenham has ever had, I have to give a huge shout-out to your sales superstar, Olivia, for her exceptional customer service.

She had the patience of a saint, the multitasking skills of an air traffic controller, and an incredible depth of product knowledge at her fingertips. She was largely on her own, managing the till, answering questions from customers on the shop floor, and helping multiple people who needed different items and sizes in the changing rooms—all at the same time.

I was genuinely impressed, not only by her ability to juggle so many responsibilities at once, but by the fact that she did it all with professionalism, kindness, and a genuine smile. Nothing seemed too much trouble, despite how incredibly busy she was.

You are very lucky to have Olivia on your team, and she deserves every bit of praise that comes her way. I also sincerely hope she isn't regularly left to manage that level of workload alone during your busiest periods. Her incredible skills and dedication should be recognised and supported, not taken for granted.

Thank you, Olivia, for your outstanding help. You are an absolute treasure.

27 June 2026
Unprompted review
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Rated 5 out of 5 stars

smooth from Start to Finish!

Both online and in-store experiences were smooth, convenient, and fast. The staff is very helpful and pleasant. Beyond the initial purchase, I also had to handle returns and exchanges, which were completed with absolute ease.

29 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Excellent company

Excellent company. Delivery is as stated and items are always of high quality. Would recommend.

25 June 2026
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Many thanks for leaving a review.

Rated 5 out of 5 stars

Great service

Great service, helpful and fast delivery.
Good quality uniform

3 July 2026
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Reply from Stevensons

Many thanks for leaving a review.

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