Awful service - no email confirmation that it had arrived in store but 4 emails to ask me to rate my service. I also tried to contact the store by telephone but the number is not available and no one... See more
Company replied
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See what reviewers are saying
4 purchases. 2 in store, 2 online. Great staff who are knowledge and easy online experience. Could be better around what uniform is mandatory for Beaumont. Easy returns.
Company replied
The end of summer is a particularly stressful time trying to get organised for 3 children that attend 3 different schools. I arrived on there Sunday mid morning to pick up an online order. Some of the... See more
Company replied
Outstanding customer service on my click and collect. Got to St Albans only to see that they are closed all day on Wednesday and Thursday. DPD were collecting / delivery stuff and a lady kindly ga... See more
Company replied
Company details
- #27 of 32 best companies in Uniform Shop
- #59 of 82 best companies in Children's clothes shop
- #342 of 617 best companies in Clothing Shop
- #120 of 215 best companies in Shoe shop
- #89 of 153 best companies in Sportswear Shop
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.
Contact info
131-135 Victoria Street, AL1 3XS, St Albans, England, United Kingdom
- 01727853262
4.5
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Awful service
Awful service - no email confirmation that it had arrived in store but 4 emails to ask me to rate my service. I also tried to contact the store by telephone but the number is not available and no one replied to my email. Very disappointed ☹️
21 May 2026
Reply from Stevensons - St Albans
Thank you for your review.
I can see that an email was sent to you on 21/05/2026 at 9:03am confirming that your order was ready for collection.
I have also checked our records and cannot find any emails received from you regarding this matter. For any future enquiries, please ensure that you contact us at stalbansbranch@stevensons.co.uk so that we can assist you as quickly as possible.
Many thanks,
Stevensons
4 purchases
4 purchases. 2 in store, 2 online. Great staff who are knowledge and easy online experience.
Could be better around what uniform is mandatory for Beaumont.
Easy returns.
12 May 2026
Reply from Stevensons - St Albans
Thank you for leaving a review.
Reply from Stevensons - St Albans
Many thanks for taking the time to leave a review!
Reply from Stevensons - St Albans
Thank you for taking the time to leave us a review, Debra.
Shop never open and still waiting for…
Shop never open and still waiting for delivery of goods!!
28 April 2026
Reply from Stevensons - St Albans
Thank you for leaving a review and we are sorry to hear that you are not happy with the opening hours.
As linked in your dispatch email, our opening hours are clearly displayed on our website and via Google.
Your feedback will be passed to the relevant teams.
Kind regards,
Stevensons
Reply from Stevensons - St Albans
Thank you for leaving a review.
Easy to use website
Easy to use website, items are usually in stock and orders are processed quickly. Fast delivery too, items are good quality
21 April 2026
Reply from Stevensons - St Albans
Many thanks for leaving a review.
Successful order & delivery
Ordering & payment was simple online, and on this occasion, all items were delivered successfully & promptly via Royal Mail. Nothing missing & all in perfect condition. Thank you Stevensons!
20 April 2026
Reply from Stevensons - St Albans
Thank you for your review!
Great communication and help from St…
Great communication and help from St Albans Branch
11 April 2026
Reply from Stevensons - St Albans
Many thanks for taking the time to leave a review.
Great speedy service and really easy to…
Great speedy service and really easy to navigate website. Always get my schools uniforms from them takes all the hassel out of shopping as returns are super easy too.
18 July 2025
Reply from Stevensons - St Albans
Many thanks for taking the time to leave a review.
very helpful instore when i needed to…
very helpful instore when i needed to change size of skirt even though daughter had taken the label off.
2 March 2026
Reply from Stevensons - St Albans
Thank you for your 5 star review!
Reply from Stevensons - St Albans
Many thanks for taking the time to leave a review.
Ordered my sons blazer on-line and was…
Ordered my sons blazer on-line and was delivered within a few days. Very pleased.
2 February 2026
Reply from Stevensons - St Albans
Thank you for taking the time to leave us a review, Stacey.
Good experience all round
It was very easy to place my order online and pop into the store to collect it a few days later. The lady who served me was very polite and helpful. Thank you.
7 February 2026
Reply from Stevensons - St Albans
Thank you for your review, Claire.
Reply from Stevensons - St Albans
Thank you for your review, Tina.
Quick and simple to order
Quick and simple to order. Clear communication and stuck to delivery / collection estimates.
16 January 2026
Reply from Stevensons - St Albans
Thank you for taking the time to leave a review.
Straight Forward Process
I ordered an item and chose home delivery. It arrived sooner than expected and was securely packaged for delivery. Very smooth and efficient service from beginning to end — would happily order again.
19 January 2026
Reply from Stevensons - St Albans
Many thanks for taking the time to leave a review, Stanley.
Reply from Stevensons - St Albans
Thank you for your review!
Quick easy to order and didn't take…
Quick easy to order and didn't take long at all to collect
2 January 2026
Reply from Stevensons - St Albans
Many thanks for taking the time to leave a review.
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