Stgeorge Reviews 

I have been banking with St George since 2009 and have my home loan with them. Recently I went to pay out a large part of my loan and was told by 2 phone banking operators how it would work. 2! Only for the WRONG information to have been given and the consequences of that were VERY costly.
I am now going to pay out the remaining balance and take my business elsewhere.
Absolutely disgraceful. You would think after 7 home loan increases in less than a year they would treat their customers better. Train your staff properly !!!! I will never bank with them again!

My 96 year old mother in law had a term deposit with them which matured last month. She has just discovered that they chose to roll it over into a new TD offering only 0.35%. This is roughly one tenth of commonly available rates. When we complained on her behalf at the branch we were told that there was a 30 day wait to get her money out and that she would lose most of the paltry amount of interest she had earned.
This is disgusting taking an old lady's money at such a pathetic rate and then refusing to immediately rectify the situation.
Most banks currently offer maturity options of paying out the TD or rolling it over at their then commercial rate. St George appear to have a third option (or trap for the unwary) that if you fail to select one of the first two they take your money at minimal interest and lock it in.

Online banking works great on the phone or laptop. Would have gotten 5 stars if they didn't close my local branch making me drive 20mins.

The online banking works pretty good and has everything you'd expect.

Terrible customer support and no idea how they operate with their overseas customers. I had to wait on line for 2 hours only to get no support . The call cost me 10$

Amplify Platinum Applications default to another card - watch out!

So you see a nice Qantas bonus points on the platinum card offer, you follow the prompts all the way to the application, answer hundreds of questions and submit. Get the card weeks later and get told on the form one of the questions defaulted "type of card" to another basic card, that is not the platinum card with the promotion.

not only is this a waste of time to problem solve, each application affects a person's credit history. The operators take 40 mins each to respond and you get bounced around at least a few times, so don't bother calling unless you have 1-2 hours.

After my 4th attempt of calling, they say casually cancel the card and reapply- never mentioning once that this damages credit reports.

The sly set up and highly inefficient bureaucracy at this bank made it my first and last dealing with St George bank.