While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.1

Poor

TrustScore 2 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just bad

Just bad. Delivery takes forever, sending back costs 11EUR, for the refund money you wait over a month.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Another SCAM report

Another SCAM report! Just today my bank declined a fraudulent Debit card purchase attempted by this company. I researched pharmacies in Europe last week as The Today Show did a segment on European sunscreen being much better than USA. Dumb me, I went searching online and suppose that’s how this European company hacked my debit card! I didn’t even use it! Very scary not knowing what else they may have hacked. The world has gone insane.

29 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAM Alert

I did not want to leave any stars but in order to post, I had to rate. Beware, this company hacked my debit card 6 times in less than 48 hours. It started while I was checking out at Trader Joe’s and my card was flagged and denied. I am not sure if Trader Joe’s had been compromised.

26 March 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They take your money, don't contact you for weeks and when you contact them to ask where your item is they say there was a mix up and the item is out of stock. They still have my £140.00.

27 December 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful buying experience

Dreadful buying experience. Will never use again. Items not arrived. UPS tracking seems fake, advises it is going to be this day then that day. Would NOT recommend. 0 stars from me!!!

25 July 2023
Unprompted review
Rated 1 out of 5 stars

"Stichd" based in the Netherlands - Woeful company to deal with

Placed an order c.2 months ago. Several delivery updates from UPS and nothing. Rang Citystore aka Stichd chasing. Couldn't get any sense out of Stichd in the Netherlands. Asked they cancel the order and arrange an immediate refund. "No can do". Would need to contact UPS before they are able to do anything. Tried again a few weeks later. Nothing had changed....as woeful as ever. For anybody having a similar experience don't waste your time with this outfit. Arrange an immediate indemnity claim via your bank. Good luck...youll need it!!! Raised a Section 75. Wasted enough time on this. Problem solved.

27 June 2023
Unprompted review
Rated 1 out of 5 stars

Worst ecommerce company

Worst ecommerce company - they have no idea how to run a business. I ordered jersey from the mancity.com site and it took Stichd a whole week to let me know it was out of stock. Really can't believe Puma and the clubs use them at all - in the age of Amazon, this company is straight out of the 90s in how they run their ecom "business".

11 April 2023
Unprompted review
Show reviews in all languages. (9 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look