Stitcher is the best thread shop I have ever used, I consider myself a loyal customer. The staff are second to none, they will bend over backwards to ensure every single customer is happy. I would n... See more
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Review summary
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I have only recently discovered Stitcher, but I have already ordered from them multiple times because I have been so impressed. It is a great website, especially for DMC and Anchor threads, and they a... See more
My first purchase for 98 Anchor threads, absolutely outstanding. Fast delivery amazing choice of brands and colours. I have just put in for my second order of threads, as I do a lot of custom work,... See more
I always order my dmc threads from stitcher. The price is great and the delivery each time is exceptional. Honestly can't wait to receive my threads and every time they come super quick. Very impresse... See more
Company details
- #7 of 54 best companies in Arts and Crafts Shop
- #26 of 178 best companies in Hobby shop
- #2 of 5 best companies in Needlework shop
Written by the company
Cross stitch kits, cross stitch charts, embroidery, long stitch, tapestry, other crafts and accessories.
Contact info
Unit 12F, Wilsons Park, M40 8WN, Manchester, United Kingdom
- 0161 464 7310
- sales@stitcher.co.uk
- www.stitcher.co.uk
4.9
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Ordered £32 of DMC Threads. Never Received. AVOID THIS COMPANY.
Ordered £32 of DMC Threads on the 8th and have yet to receive them despite paying extra for Evri Priority delivery! Evri have yet to even receive the package! Would never use this website and had to use as a last resort but after this experience I definitely won't be using this website EVER as I was in the process of making a gift for a friend for her birthday which has sadly passed and due to the incompetence of this company and lack of customer service skills I was unable to gift her something. Despite claiming to have 'benefits' for their customers like 'Excellent customer service', they can't even pick up a phone call! Awful customer service, cannot be committed to consumers.
8 October 2024
Unprompted review
Reply from www.stitcher.co.uk
Hello, sorry we have had no communication from you regarding this order. I can see it has not been scanned by Evri and when informed of this we will refund or replace immediately. How can we give good customer service if you do not offer us the chance? I see your project is now late, is a replacement or a refund preferred, please just email or call us and let us know. We are always happy to help, we just need to be told there is a problem :)
Penguin birth announcement
Nice choice of kits, particularly wanted one with a penguin so very happy and is quite a simple kit so won’t take me too long to complete.
1 October 2024
Ordered threads which were despatched…
Ordered threads which were despatched within the hour. Excellent service
1 October 2024
Unprompted review
Brilliant Service!
Ordered some skeins for a cross-stitch project I'm working on and the website was by far the easiest to navigate in this regard and pricing was really fair. Communication was A+ and dispatch/delivery was prompt. Well packaged too, nice and secure. Will definitely be ordering for future projects!
21 September 2024
Unprompted review
I ordered some dmc threads that I…
I ordered some dmc threads that I needed and they arrived the next day. Great service plus they were cheaper than most other websites.
Very good service. Not used before. I will definitely use stitcher again.
2 September 2024
Unprompted review
Excellent service
Easy to use website so ordering is straightforward. Quick delivery and packaged well.... always have what I need.
1 September 2024
Efficient and fast
Needed some DMC thread bobbins, Stitcher were the cheapest by far and had them in stock. Items delivered well packaged and quickly.
2 September 2024
Good quick delivery
Good quick delivery, with exactly what I needed. I'll definitely re-order.
2 September 2024
Orders are delivered really promptly
Orders are delivered really promptly, almost before I expect to get it. Also got a refund on excess tapesrty wool bought without a quibble. Will always use them if I can.
1 September 2024
Excellent service & good prices
1 September 2024
A 1st class company
A 1st class company so easy to order from can't believe how quick my orders comes so l can start stitching away asap.
7 July 2024
Unprompted review
Great customer service
Site easy to navigate, kept up to date with delivery and arrived earlier than expected. Goods received as described with personal touch from seller. Very impressed.
2 August 2024
Brilliant cross stitch frame.My wife…
Brilliant cross stitch frame.My wife has had many cheaper ones but you only waste your money so get this one from Stitcher it is stronger and much much better made.I found the staff very polite and helpful.
25 July 2024
Unprompted review
Been trying to order dmc threads for 2…
Been trying to order dmc threads for 2 days have emailed them and they have not replied the order was for £115 which they have lost because they would not help me
23 July 2024
Unprompted review
Reply from www.stitcher.co.uk
Hello Jacqueline,
We did reply to your original ticket on the day you contacted us. We have forwarded on a copy of our message directly to your email address.
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