Stockspot Reviews 

107
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A great investment platform! Easy to get started, everything's automated, and the app is easy to understand and track progress. The stockspot team are quick to reply to any queries, and willing to... See more

Rated 5 out of 5 stars

Stockspot takes the anxiety out of investing decisions. Their methodology has proven itself to bring me a 7% return in the first year when there has been plenty of market volatility. No more worrying... See more

Rated 5 out of 5 stars

The team at Stockspot are helpful and supportive, especially for new customers. I had a lot of questions and felt supported through the process, even when I had to ask multiple times until I understoo... See more

Rated 5 out of 5 stars

Stockspot has been amazing when it comes to investing my money. They always provide investment choices in an upfront easy to understand manner. Any questions I have, Sarah and the team are just... See more

Company details

  1. Investment service
  2. Financial advisor

Written by the company

Stockspot is the largest and fastest growing online investing robo-advice service. Join the thousands of Australians already using Stockspot to grow their savings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(107)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent offering

Extremely satisfied with my experience to date - sensible investment offering, cost effective, clean user experience and very helpful team to support when I had specific queries. A centrepiece of my personal finances.

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Way better than term deposits!

With term deposit interest rates so low, keeping savings in the bank just makes no sense. Stockspot's managed portfolios are, IMO, a much better place to park one's savings. There are a range of risk/return options so you can choose based on your own tolerance for risk. Sure, you could go to the effort of finding ETFs and reviewing your portfolio every two months and re-balancing yourself, but why go to all that effort when Stockspot can do it for you at very little cost? I have been a Stockspot customer since 2015 and have made consistently good returns (circa 5-8% p.a.). Also, their customer service has been brilliant. 10 out of 10, would definitely recommend to friends and family.

26 March 2022
Unprompted review
Rated 5 out of 5 stars

I am a self-funded retiree

I am a self-funded retiree, recently widowed and with minimal experience in investing my funds.
I searched for some time to find somewhere to put my money. I was wary of high fees, having had some experience of this with a succession of Financial Advisors. I also wanted ownership of the shares I bought. I wanted someone on the phone to talk to when I needed it.
That's what I have found with Stockspot.
* They take a lot of trouble to assess my risk profile.
* They invest accordingly, and reinvest the dividends automatically, ensuring I don't have to be involved.
* They rebalance the investment periodically, buying shares that have gone down. They reinvest dividends so the capital is growing constantly.
* There's always someone ready and available to discuss my investment. Yesterday I spent half the morning speaking to adviser Hannah Hooper, who explained the company's strategy in these difficult times. She helped me understand why Stockspot had made changes to my holdings, and she suggested some adjustments to my investment in line with my risk profile.
* Chris Brycki sends out regular articles on email with his take on national and international financial matters. I find these interesting, comprehensive and informative.

At last I can relax, knowing the family funds are in good hands. The portfolio is being monitored by experts in their field. I don't have to be involved - it's not my expertise anyway - but if I have questions or am worried, there's no hesitation on their end. I can pick up the phone at any time, make any changes and get on with my life! I wish I'd found them years ago.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Stockspot

Sarah from Stockspot is just wonderful to deal with! Her experience, knowledge and help has helped us enormously. She is relentless in her desire to help her customers. Stockspot is very lucky to have someone of her calibre working for them. Thank you Sarah!

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Stockspot is my 'Accessible Super'

For the last 9 years, I have been undertaking my own stockpicking via a stockpicking service on the ASX with moderate success however, Stockspot provides significantly more diversification options and provides quality advice when needed and rebalances when appropriate. Stockspot is excellent value for money and all that is required is regular investment and patience.

I started my Stockspot account in December 2021. I found the process of setting up to be efficient and any queries I had were promptly attended to. Hannah has provided and continues to provide excellent customer service and sound professional advice. The market corrected in January 2022 just after investments were made and Hannah was able to provide the logic and advice to not 'panic' including sending Stockspot articles, which were succinct, jargon free and no confusing waffle. This enabled me to trust the process and to take advantage of the opportunities to add to the portfolio.

Stockspot is fantastic for my family and I. I am approximately 5 years away from retirement and whilst I still maximise my super, Stockspot has become what I call my accessible 'super' by providing a good rate of return, in some ways, similar structure and importantly, the flexibilty required for life events if needed.

18 February 2022
Unprompted review
Rated 5 out of 5 stars

Balanced portfolio returns for the year and in the future.

I chose the balanced portfolio 12 months ago with a return of just .78%...a fair way off the 6.8% mark!

Thank you Sarah for getting in touch with me so promptly. I now have a better understanding of the overall portfolio performance, especially with regard to returns in the long term.

28 January 2022
Unprompted review
Stockspot logo

Reply from Stockspot

Hi David, thanks for the review and feedback.
There's a few reasons why your returns will be different to the published returns for your portfolio, including:
1) Differences in returns calculations - your dashboard returns use 'total return' and 'money-weighted return' calculations which shows the return you’ve actually made on each investment in your portfolio as a whole, including distributions and fees, compared to a time weighted calculation for the Stockpot published returns.
2) Your top-up behaviour: You have topped up a few times over the past year, which will also lead to differences in returns
3) The timing of when you started investing and how each asset class in your portfolio was performing when you started investing.

We have a helpful article on the different ways Stockspot calculates returns that you should find helpful:
https://blog.stockspot.com.au/calculating-returns/

You can also watch our CEO, Chris Brycki explain the differences in this YouTube video:
https://www.youtube.com/watch?v=ESqcxYyR9R0

The best option is to keep a long-term focus and stay invested so your portfolio has plenty of time in the market. Reach out to our Client Care team anytime if you would like to discuss your portfolio in more detail!

Rated 5 out of 5 stars

Satisfactory Retirement

Since retiring, we rely on our Superannuation pension for income.This money was earning 0.01% interest while sitting in the bank.Thankfully we discovered Stockspot where we have a current account return of 7.5% on our balanced portfolio for the calendar year to date.Regular top-ups and withdrawals are easy and their website and app are a breeze to use..Love it

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Investing is as easy as ETF's

I work for a NFP organisation and therefore don't have a big disposable income. A retired friend of mine was playing the stock market and while I was curious about investing in shares, I didn't feel I had the time, skill or expertise to make my meagre savings work for me. Then I stumbled across Stockspot. I did my research and decided that they can do all the hard work for me - all I had to do was to feed my investment regularly, sit back and watch it grow. I find the service prompt and professional, and the regular videos are assisting me to increase my financial literacy. Investing in ETF's spreads my risk, and I feel confident that my savings are safe. I know that my portfolio is very small compared to others, and the fact that I don't earn a big salary means that I'm careful where I do invest my meagre savings. Many thanks to Chris and the team for the great work they continue to do - it is very much appreciated! It feels good to be able to participate in the stock market without the angst.

20 December 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! As a first time investor, Stockspot has made the process very easy, and they have a sustainable investment option which was very attractive.

20 December 2021
Unprompted review
Rated 5 out of 5 stars

Stockspot is simply amazing!

Stockspot has been amazing when it comes to investing my money. They always provide investment choices in an upfront easy to understand manner.

Any questions I have, Sarah and the team are just a phone call or email away and they’re always happy to help! Chris sends out updates and explains how the market is going and why Stockspot chooses to invest in areas such as Gold.

Really glad I found them after trying looking into many financial advisers. Thanks guys for your efforts and help!

20 December 2021
Unprompted review
Rated 5 out of 5 stars

Awesome support from real people, right in Sydney

As longtime customers, we liked their Xmas offer for children' portfolios and decided to set up one for each of our two nieces.
Marc from Client Care was super helpful and set up and linked the accounts for us in no time.

This is hands down the best banking-related customer service we ever had.

7 January 2021
Unprompted review
Rated 5 out of 5 stars

I’m an absolute novice

I’m an absolute novice when it’s comes to investing and wanted a “set and forget” investment for my daughter. The entire process was so simple and it was up and running in just a few days. Life happened and l needed the funds returned quickly to buy a house, Sarah was so supportive and understanding, kept me updated along the way and had it all processed in a timely manner - my investment was small but l was treated with such respect - looking forward to returning in the not too distant future!!! I’ve encouraged friends to invest with Stockspot!!!

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Great Company...

Used Stockspot for over 3 years and they have been fantastic in managing my portfolio.
Even during uncertain times I slept well knowing my portfolio was being looked after.
Customer Service is excellent and very prompt when answering questions via email.
Having reached my savings goal in record time I am looking forward to starting a new portfolio in the next few months.
I really cannot fault them and would 100% recommend Stockspot.

17 July 2020
Unprompted review
Rated 5 out of 5 stars

An excellent financial company

We have been with Stockspot for the past five years. I think they have a very transparent model for investing and there are no hidden fees. I find their education material to be very easy to read and understand. Their customer service is excellent. Every time I have called they have always been happy to help. Stockspot is a credible organisation in the financial industry.

2 July 2020
Unprompted review
Rated 5 out of 5 stars

We've been investing with Stockspot since 2017…

We've been investing with Stockspot since 2017 and have every confidence in this investment company.
Of the 3 funds we invest with, Stockspot stands out with better results, and is proactive in taking advantage of the markets.
Stockspot offers low fees, and the web site shows a clear vision of our investment strategy and shows results specifying how our investments are doing.
Our communication at Stockspot is with Sarah and Mark, who are courteous and helpful and make sure you know by investing with Stockspot, they are there to help you.
We have just increased our investment with Stockspot today with confidence.
Bob & Vicki McElveney
Banora Point

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Transparency of our investments

Transparency and timely communications to explain current COVID 19 environment helped us to ease our concerns as SMSF investors. An excellent investment dashboard to track the progress of our investments in different categories has helped us to understand the movements positive and negative on a very complex globalised market.
Most definitely far superior returns with STOCKSPOT with low fees compared to my previous super fund with very high fees. Personalised service ( thanks Sarah King) and coupled with Chris’s data backed articles also helped to reinforce our confidence with STOCKSPOT.

6 May 2020
Unprompted review
Rated 5 out of 5 stars

Even though the platform is for…

Even though the platform is for Australian's Marc was very helpful. He even provided me with alternative platforms I can try for my country. Sounds like a very caring company, I wish there was many more of them around. Stay safe everyone!

30 April 2020
Unprompted review
Rated 5 out of 5 stars

Stockspot for Kid's Savings = A+++

I use Stockspot for my daughter's (7 years old) savings rather than keeping it in an average bank account.
Once she had $2,000, I transferred it into Stockspot and have seen a significant improvement in her savings growth as opposed to what was ever so slowly growing with one of the Big 4's.
I'm now gradually building the savings for my son 4 years) to be able to open a Stockspot account for him too. The only downfall of Stockspot is the requirement of $2k to commence. If it were less for the children's accounts, there'd be more people wanting to use this I'm certain.

16 April 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look