Stokers Furniture Reviews 

6,864
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing them to browse comfortably. Many people appreciate the exceptional customer service, noting that employees go above and beyond to assist with decisions and provide advice. Reviewers frequently highlight the wide selection of quality products and furniture available, making it easy to find suitable items. The overall shopping experience is described as very pleasant and easy, with efficient transactions and good communication post-purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers praising the excellent range and huge choice of... See more

Service

Users describe positive interactions with service, highlighting great service and prices, with many customers... See more

User experience

Clients share positive opinions on user experience, frequently describing it as great, pleasant, and... See more

Customer service

People report positive experiences with customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

One of the things that makes or breaks any shopping experience for me is the ability to just browse unhindered. This is especially important when items are 'big ticket'! On the day we visited we p... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Living room shop

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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5.0

All reviews

(6,864)

1,406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow - amazing

Wow. What a company. Service when choosing a very large sofa was amazing and a very competitive price. Was really worried about access when delivering. When Nick and Graham arrived to deliver, they alleviated my concerns instantly. They were absolutely fantastic, very careful and really informative when it came to the care of the sofa to prolong its life. They were even kind enough to move one of our old large sofas through a tight opening into another room for us so we could place it in the kitchen. I am so grateful too them. They really are a credit to Stokers and I cannot fault the service provided by them and the company. Thank you ❤️

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service great quality

We visited Stokers Chester and were not pressured at all, we were allowed to browse around, we were attended to by Andrew Short, who was extremely helpful, knowledgeable and patient with our enquiries, we bought two, two seater sofas and a recliner chair, the whole visit to stokers chester was a pleasure. Highly recommended.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely set out store with very friendly…

Lovely set out store with very friendly and helpful staff, Mike Williams processed our order after helping us make the right choice, we have purchased a number of items from the Chester store and will definitely be returning in the future

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

First of all many furniture sales people approach you without leaving you no time to look. around and make you feel under pressure to buy Not Stokers ! We purchased a new sofa and were impressed by the service from Mark and will definitely recommend to our friends and family. Thank you Mark and Stokers 👍👍👍👍

31 May 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a Parker Knoll sofa today…

We ordered a Parker Knoll sofa today from Julie Williams, she was very helpful in store and later on the phone to get us exactly what we wanted. We are already repeat customers and will definitely come back again. Thanks Julie and Stokers!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

We purchased a garden dining table set…

We purchased a garden dining table set for 6 people and a separate parasol for sun shade. The quality was very good compared to others we have seen. Price was very competitive. The staff are very friendly and helpful. Andrew Short in particular was very helpful and knowledgeable and his customer service skills excellent. There was no pressure we had the time to go away and come back and complete the purchase .Again Andrew was very helpful in completing our purchase and organising the delivery. We would recommend the shop and will return if we need anything in the future.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Great help from Andy being able to save us a lot on the table that we wanted. Would recommend.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Bedroom Furniture Purchase

Recently went into the store and bought some bedroom furniture. Tracy was very professional and kept us updated throughout the whole process. Couldn't ask for anything more.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality & Exemplary Sales assistance

I highly recommend Stoker's Furniture. I have used the Ormskirk store several times. Sandra Maddock, a Sales Executive, is exemplary in her service and provides valuable advice without rushing for the next customer. If you want quality and value with excellent service free from the “Hurry Up' approach, I commend and recommend Stoker's Ormskirk, especially Sandra Maddock's assistance.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I called Stokers to place an order.

I called Stokers to place an order.
Mike was friendly and informative, he even called me back within minutes following me asking a question about covers.
I hadn’t heard of Stokers prior to calling, but am very impressed so far….!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasurable way to choose a bed

The experience of looking and finding the right bed was very enjoyable. Carl the salesperson is very knowledgeable, friendly and above all for us, not pushy. Indeed it was a very pleasant process. If we had questions, Carl answered them and let us choose with very little interruption. All in all a lovely way to choose a bed.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Service provided by Carl Sixsmith

Service provided by Carl Sixsmith.

I was very pleased with the service provided by Carl Sixsmith He was extremely helpful without being in anyway “pushy”. There seemed to be very few staff in the store on the day I visited. This did not detract from the service I received I will certainly recommend the store to anyone requiring quality furniture The suite I purchased is to replace one purchased from Stokers 23 years ago

22 May 2026
Unprompted review
Rated 5 out of 5 stars

In-store experience was very positive

In-store experience was very positive, we were given space to browse and staff (Mike Williams) were very responsive when we were ready to purchase. Process was straightforward, quick and communication was clear at all times.

23 May 2026
Unprompted review

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