Stoneacre Motor Group Reviews 

18,552
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the purchasing process smooth and enjoyable. Many people highlight the excellent customer service, noting the friendly and approachable nature of employees who provide clear explanations without pressure. The overall user experience is frequently described as easy and efficient, from initial contact to vehicle collection. However, some customers also noted issues with the condition of the vehicles received. These included reports of cars being faulty from pickup or developing unexpected mechanical problems shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting helpful and... See more

User experience

People report positive experiences with user experience, often describing the process as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew welcomed us to the dealership without pressuring us. We were able to look at an example of the car we thought might be suitable both inside and out. Once we had explained our requirements a te... See more

Company replied

Rated 5 out of 5 stars

After several phone calls regarding car I found it quite easy to deal with Steve McNulty over the phone . We arrived at showroom and he was there with all necessary paperwork and everything ran smooth... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with the guys at Stoneacre Ackworth. Made me feel really comfortable and helped me to choose my new car. Pick up went smoothly and they spent time explaining ever... See more

Company replied

Rated 5 out of 5 stars

Ashley was very helpful to Janet with her not very good on her legs we looked at 4 different cars some being easy to get in, but not the wheel chair or walker. But Ashley kept showing us a different... See more

Company replied


Company details

  1. Car dealer

Information provided by various external sources

Welcome to Stoneacre Motor Group, we have thousands of new and used cars in stock at our dealerships in England and North Wales


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(18,552)

4,499 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the whole experience…

Very happy with the whole experience from the no hassle test extended drive to the hand over of the new car, everything went like clockwork. Would recommend.

31 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're grateful for your kind words and recommendation for the team. It's good to know you had a positive experience with us here at Stoneacre.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Great Purchase Experience

Purchasing a Kia EV3 from Stoneacre Lincoln was a refreshing experience. Sales Executive James quickly judged our experience and our attention spans (we've been bored to death by other dealers over the years) and sold to us smoothly, effectively and professionally. Essentially, he was a good listener, assessing our needs and coming up with a solution (car) that we're very happy with. Goodbye Listers, hello Stoneacre.

2 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to review your experience with us. We appreciate all customer feedback here at Stoneacre and we are pleased the service provided was to our high standards.

Best Wishes
Stoneacre Head Office

Rated 1 out of 5 stars

A chauvinistic company

I enquired about an XC40 for my wife on Tuesday 14 July. On Sunday 19 July my wife bought the car. Since then all correspondence, including quasi legal documents, have been addressed to me. I have repeatedly told Stoneacre the car was bought by my wife, but they ignore this.
Clearly Stoneacre are a chauvinistic company who can only deal with a husband - they seem unable to comprehend that women are independent and can buy cars themselves.

26 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We have reached out to you directly on Trustpilot to gain more information.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

First-class service!

We visited Stoneacre Suzuki in Sheffield, purely to view a Suzuki Swift. In spite of a crowd of builders, making an ear-splitting noise, we were made very welcome by Richard, who showed us the only Swift he had available. The car was exactly what we wanted, and at a very acceptable price. Every member of staff we dealt with was polite, helpful and friendly, and we left not only having purchased a car, but also with a very positive impression of this dealer.

22 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We appreciate the time you have taken to provide your feedback. Customer satisfaction is very important here at Stoneacre and we're pleased to see the service provided was to our high standard.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Great service at Soneacre Fiat

Staff were friendly and helpful on every visit.
Very professional!
Lots of communication e-mails keeping me updated.
Thankyou Daniel Wilson and Daniel Goodwin.

27 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

It's always encouraging to receive positive feedback. Thank you for taking the time to leave a review and kind comments regarding your recent experience at Stoneacre. We are so pleased you enjoyed your visit and hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 1 out of 5 stars

I've never known a company like this…

I've never known a company like this driver delivered car ran for train didn't show us things in car soon left lights flashing won't go into gears intermittent flashing no one will help I have a really ill husband need car it's shocking they don't even answer phones don't deal with them I still can't get help

22 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We have reached out to you directly on Trustpilot to gain more information.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Go for Joe

Joe from the Gateshead garage got in contact with me after I valued my car on their website and sent me a personalised video of the car I enquired about which was great! I went to view the car and test drove it which Joe made a smooth process. I didn’t get as much as I wanted for my part ex but beggars can’t be choosers. Overall great experience

29 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We truly appreciate your thoughtful and detailed feedback. We're pleased to see that the service provided by Joe and the team at our Stoneacre Gateshead branch was to our high standard. We hope to welcome you back again in the near future.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Easy and efficient

Easy and efficient
Buying process very easy and informative
Would like to thank Daniel for his help

30 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We thank you for the time taken to leave a review and provide your feedback. We're so pleased you rated Daniel and the team so highly. I'll be sure to pass this review to the team who I know will be delighted.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Excellent customer service at Ackworth

Excellent customer service at Ackworth, not pushy, deal done in 2 hours. Full service, new MOT with all advisory work done. Full tank of fuel, delivered to my home the next day. The in branch experience was wonderful. Thank you Ashley!

20 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review. We're happy to hear that you had a great experience with us. Your support means a lot to the team at our Stoneacre Ackworth branch, and we're so glad we could meet your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

The professionalism of the staff…

The professionalism of the staff Mathew, Russell and Ellis was high. Very respectful and I could feel the kindness and decency straightaway. Everything was in order.

28 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We appreciate your review. I know that Mathew, Russell and Ellis works hard to provide excellent service, and we're happy to know they delivered during your recent visit with us. Thank you for choosing Stoneacre. We look forward to welcoming you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Friendly helpful people

Friendly helpful people. Especially Darren.

28 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for your kind words. We're thrilled to hear you had a great experience with us here at Stoneacre.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

I recently purchased a used xc40 from…

I recently purchased a used xc40 from Volvo Sunderland and everything went very smoothly from start to finish. Arnie was very helpful explaining all additional options available without any pressure to buy. He was very knowledgeable and answered any questions I had about the cars operating system very clearly.

24 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for the time taking to leave a review and provide your feedback. We're so pleased you rated Arnie and the team at our Stoneacre Sunderland Volvo branch so highly. I'll be sure to pass this review to the team who I know will be delighted.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Can't thank Toby and Takie enough

Can't thank Toby and Takie enough.
Great customer service.
Even recommended a friend to them and they have taken care of them as well.
Will be sticking with them from now.
Thanks guys 👍🏾👍🏾👍🏾

27 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

It's always encouraging to receive positive feedback. Thank you for taking the time to leave a review and kind comments regarding your recent experience at Stoneacre. We are so pleased you enjoyed your visit and hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Kia club

Very relaxed experience staff very helpful will definitely telling family and friends in search of car to visit Thanks Aston

28 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We're grateful you took the time to share your feedback. It means a lot to our team to know they met your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

I was given great information to help…

I was given great information to help me narrow down my choices to find the perfect car for me.

22 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for your positive comments about Stoneacre! We appreciate the time you have taken to provide your feedback and hope to welcome you back again in the near future.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

We had test drove a corrolla design

We had tested a corrolla gr hybrid and wanted to purchase the model down a corrolla design . There was one available to arranged to test drive with the help of Louise . We loved it and so bought it , all in 4 days :-)

24 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We are very happy to hear your positive comments about your recent experience with us here at Stoneacre. We appreciate the time taken to leave a 5-star review and I will make sure to pass on your comments to the team.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Good all round

Good all round - good deal on car, got on well with salesman and trusted him.

21 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

It's great to know you were happy with the service provided. We really appreciate the time you've taken to write this 5-star review.

Best Wishes
Stoneacre Head Office

Rated 1 out of 5 stars

They always laying

Wigan. Yesterday I visited that company for buying a brand new byd car they offered me 0 APR car with monthly payments. It was exactly what I want. They was helpful. They applied for credit and they told me a bank name. I said I want 0 APR they said okay. And I said I want only Brand new car they said okay our cars are brand new. We signed for brand new car. They applied for finance for me and my credit rejected. Still no problem maybe it is because my credit profile and I lost 18 credit points. Problem is starting from here. After my application rejection without my permission they applied for another company with 13 APR interest. I'm asking why you applied without my permission and black horse company did hard credit check and i lost another 15 points from my score? I didn't asked for this. And we signed for brand new car they offered my second hand car which is more expensive. This company destroyed my credit profile without asking me. They will effect on my mortgage plan so I have to delay my mortgage for 6 month. Do you know what this means? So I have to pay rent for more 6 months. Because of their doggy works. Last thing happened
, they told me you will get deposit back in minutes if you send bank account but now they say 3 working days

28 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

We have reached out to you directly on Trustpilot to gain more information.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

From the first day me entering the…

From the first day me entering the branch to order to picking up the new car was faultless the full team especially andrew wagstaff was outstanding

28 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for your kind words. It's great to know that Andrew delivered a positive experience during your recent visit.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Purchase of new car

Megan was very helpful and explained everything helping us make an informed decision.

29 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review, we appreciate all feedback and we're pleased to see the service provided by Megan was to our high standards.

Best Wishes
Stoneacre Head Office

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