Store First has the very best team working for them at their Burnley store. They provided me with the best customer service explaining everything very clearly. No problems with the payments or ref... See more
Company replied
Location
Switch locationBarnsley Store First, Ashroyd Business Park, S74 9SB Barnsley, England, GB
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Had to upgrade to a larger unit for extra storage. Great help from John at Barnsley, who sorted us out quickly and refunded the difference when we emptied to smaller unit. 24 hour access is what we n... See more
Company replied
Was easy and flexible and nice clean storage units and reasonable price too and if u get done before ya month is up refund straight to bank brilliant would defo use again thank you sarah
Company replied
Really helpful from first phone call Helped me decide what size storage unit i would need and reserved without deposit on day of moving I didn't need to be there they sorted everything out with my re... See more
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Company details
- #6 of 28 best companies in Self storage facility
- #13 of 54 best companies in Storage facility
Written by the company
At Store First Barnsley, customer satisfaction is at the heart of everything we do. Our self storage package is designed to be secure, flexible, and affordable, ensuring you get the best service possible. With an Excellent rating on Trustpilot, our customers’ genuine reviews speak for themselves! Read our reviews here. Whether you need personal or business storage, our modern facility on Ashroyd Business Park offers flexible unit sizes, free 24-hour access, free storage collection, and £15k contents protection included. One all-inclusive price with no hidden costs! Don't just take our word for it—read our Trustpilot reviews and see why our customers trust Store First Barnsley!
Contact info
Barnsley Store First, Ashroyd Business Park, S74 9SB, Barnsley, England, United Kingdom
- 01226 817 817
4.8
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Staff are great
Staff are great, very helpful, storage is clean and dry, fair prices with everything included rather than all the little add-ons which some other companies do.
27 May 2026
Great service, good sized unit
Reserved a unit for free until we knew dates.
Day of set up - super easy and quick. Explained everything.
Good unit size for price.
Happy with service and unit
26 May 2026
Great storage company
We used Storefirst for our last house move. All great, same people, really inspired confidence.
23 May 2026
We did not have the van long enough and…
We did not have the van long enough and felt rushed. When we booked this we were told there was no time scale.
Other than this all was fine and I trelust that my property is in safe hands.
30 April 2026
Reply from Store First Self Storage - Barnsley
Thank you for sharing your feedback with us. We’re glad to hear you felt your property was in safe hands, but we are truly sorry that you felt rushed during your booking. It is never our intention to make our customers feel pressured.
There may have been a misunderstanding during the booking process regarding our scheduling, and we will look into how we communicate our timelines so this doesn't happen again. We appreciate your trust in us and hope to provide you with a much more relaxed experience next time.
Storage unit
The staff are so friendly and cannot do enough for you. Your always felt welcome. Nothing is ever too much for the staff
13 May 2026
Reply from Store First Self Storage - Barnsley
Thanks for the glowing review! We’re so glad you felt welcome and well-supported by our Barnsley team. We’re always here to help whenever you need us!
Excellent Team Of People
Store First has the very best team working for them at their Burnley store. They provided me with the best customer service explaining everything very clearly. No problems with the payments or refunds either. Everything happened in a very timely manner.
They also offer very good prices and great deals too. Extremely neat and clean environment all around.
Well done to Leslie, Elfie, Dan and Leah!
10 May 2026
Reply from Store First Self Storage - Barnsley
Thank you for choosing Store First Burnley! We’re committed to providing clear communication and great value, so we’re glad you enjoyed our competitive pricing and clean facilities.
It’s fantastic to hear that our team provided you with 5-star service. We appreciate your recommendation and look forward to seeing you around the store again soon!
Very helpful
Very helpful, supplied van for my items . Everything explained clearly . Nothing too much trouble . Someone always on hand to help . Very good on price and offers
12 April 2026
Reply from Store First Self Storage - Barnsley
Thanks for your great feedback on our Store First Barnsley site!
We’re really pleased to hear the team were so helpful and that the van service made your move easier. It’s great that everything was clearly explained and that nothing was too much trouble throughout your experience.
We also appreciate your comments on having support on hand when needed and on the pricing and offers, we always aim to keep things straightforward and good value.
Good price and great staff.
Good price and great staff.
Location is better than some.
Could do with some better trolleys, but know that some customers would destroy them.
On last visit, I was not able to find small trolleys.
Clean and well lit
10 April 2026
Reply from Store First Self Storage - Barnsley
Thank you for your thoughtful feedback! We’re glad you found our price competitive and our staff great—that’s what we aim for every day.
We appreciate your note about the trolleys and understand the challenge. While we do our best to keep them in good condition, we know some customers unfortunately don’t treat them with care. We’ll take your feedback on board to see how we can improve availability and quality.
We’re also happy to hear the facility is clean and well-lit—those are priorities for us. Thanks again for taking the time to share your experience!
Great customer service
Such an easy process. Staff helpful and welcoming. Would highly recommend
26 April 2026
Reply from Store First Self Storage - Barnsley
Thank you so much! We’re really glad to hear that the process was easy and that our staff made you feel welcome. Your recommendation means a lot to us, we’ll keep up the great work!
A very fast and efficient onboarding…
A very fast and efficient onboarding system with a helpful team. With no added cost from original quote.
26 April 2026
Reply from Store First Self Storage - Barnsley
Thank you for your feedback! We’re thrilled to hear that your onboarding experience was fast, efficient, and hassle-free, with no unexpected costs. It’s great to know our team made the process smooth for you. We appreciate your trust!
The process was explained simply
The process was explained simply. They showed me what was on offer so I could get a better visual look at what I needed
28 March 2026
Reply from Store First Self Storage - Barnsley
Thank you for the great review for our Barnsley store! We're pleased to hear the storage process was explained simply and the team was able to show you what they have on offer to help you. Thanks again for choosing Store First.
Excellent customer service
Excellent customer service, everything was straight forward. Having a van arrive to take our things to the storage unit was a bonus, this is such a great idea.
12 April 2026
Reply from Store First Self Storage - Barnsley
Thank you for your wonderful feedback for our Barnsley storage! We’re thrilled to hear you found our customer service excellent and the process straightforward. The van service is indeed a great convenience, and we’re glad it made your move easier. Your kind words inspire us to keep delivering the best experience possible!
Had to upgrade to a larger unit for…
Had to upgrade to a larger unit for extra storage. Great help from John at Barnsley, who sorted us out quickly and refunded the difference when we emptied to smaller unit. 24 hour access is what we need, so this is ideal for us.
8 March 2026
Reply from Store First Self Storage - Barnsley
Thank you for your great feedback! We’re glad John at Barnsley could assist you quickly and smoothly with your upgrade and refund. It’s fantastic to hear that our 24-hour access fits perfectly with your needs. Thanks again for being a valued Store First customer!
Reply from Store First Self Storage - Barnsley
Thank you for your brilliant feedback! We’re delighted to hear you’d recommend our service to anyone moving house. Wishing you all the best with your move!
Staff are friendly no messing around i…
Staff are friendly no messing around i knew what i wanted and got it they didn't try selling me something bigger or smaller i found experience all good just the price was a bit confusing with the discount for first 3 months they said £70 a month and then went on to tell me about discount at half price so I thought was £35 a month and I wanted 2 months so when I agreed to it he said that's £70 I thought great then just before my first month was up I received another bill for another £70 witch I thought what's going on i have already paid for my first 2 months then I read my invoice and saw that £70was the discounted price per month so not happy with that but can't fault anything else so will probly leaving there after 3rd discounted month as I think twice the price per month is a very steep price to pay to store items but I had no choice in having to pay it as am getting evicted from my home so the company can sell it for max̌imun profit.as can't get full price with sitting tenant and trying to find a house is beyond a joke with price's they want for rent a weekend wonder there's so many people homeless and living on the streets as I think i will be sooner rather than later.
20 February 2026
Reply from Store First Self Storage - Barnsley
Thank you for sharing your experience and for your kind words about our friendly and straightforward service. We’re glad we could help you find the right storage solution without any pressure.
We pride ourselves on simple, honest pricing so we apologise for any frustration caused. Your feedback is important to us.
We’re truly sorry to hear about the difficult situation you’re facing. Our goal is to provide a safe and reliable space for your belongings when you need it most. Thank you again for your honest feedback and for choosing us.
Reply from Store First Self Storage - Barnsley
Thank you for the 5 stars for our Barnsley self storage. We're pleased to hear you've found it an easy set up and easy to access at all times. Thanks again for choosing Store First!
Was easy and flexible and nice clean…
Was easy and flexible and nice clean storage units and reasonable price too and if u get done before ya month is up refund straight to bank brilliant would defo use again thank you sarah
19 February 2026
Reply from Store First Self Storage - Barnsley
Thank you for your fantastic feedback! We’re glad to hear you found our Barnsley storage units easy to use, flexible, and clean, all at a reasonable price. Our team strives to make the process smooth, including hassle-free refunds when you finish early. We look forward to welcoming you back anytime you need storage. Thanks again for choosing us!
The staff are friendly & helpful
The staff are friendly & helpful
You have 24hr access which is good if your working
19 February 2026
Reply from Store First Self Storage - Barnsley
Thank you for the great review for our Barnsley self storage - we're glad to hear the team have been able to help with your storage needs and you appreciate the free 24hr access. Thanks again for choosing Store First!
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