Blackburn Store First

Blackburn Store First Reviews

Average star rating 4.5 out of 5 stars

4.6

(29 reviews)

A product’s star rating is calculated as the average of all its reviews.

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1.3k Reviews

4.9

The information on this page is based solely on product reviews written by customers of Store First Self Storage via Trustpilot.

Here’s what people highlighted

Customer service

5.0

24 ratings

Location

4.9

25 ratings

Quality

4.8

25 ratings

Staff

5.0

24 ratings

Value for money

4.6

22 ratings

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All reviews

Rated 5 out of 5 stars

Local to me so very convenient All staff I’ve dealt with are polite, friendly & very helpful Initially everything explained clearly & I was shown the unit Facility is easy to access at any time Clean & tidy

Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
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Reply from Store First Self Storage

Thank you for your wonderful review! We’re delighted that our Blackburn location’s convenience, friendly and helpful staff and easy 24/7 access made your experience positive. Thanks again for choosing Store First!

Rated 2 out of 5 stars

Storage pods are tiny. Ceilings not high enough to fit my commercial fridges. Tiny narrow passageways. Not happy. Although staff members are helpful.

Customer service: 5
Location: 3
Quality: 1
Staff: 4
Value for money: 1
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Reply from Store First Self Storage

Thank you for your feedback.

We’re glad to hear you found our staff helpful. We do want to clarify a few points regarding your experience. At the time of sign-up, multiple units were shown to you and a tape measure was provided to ensure your fridges would fit. You chose a 50 sq ft unit which unfortunately wasn't large enough for upright commercial fridges in the end. We explored alternatives, including external units, but these would have required storing the fridges on their sides, which wasn’t suitable. Unfortunately, we didn’t have any other units available to accommodate the size of the fridges upright.

We understand this was frustrating and we always aim to work with our customers to find solutions, but in this case, the size of the unit and safety requirements meant we were limited in what we could offer.

Rated 5 out of 5 stars

Have used these facilities on numerous occasions, would highly recommend especially if you are moving house as I was. Been a god send being able to move into my new property gradually, excellent facilities with 50% saving for first 12 weeks. Very friendly helpful staff, what more could you want.

Customer service: 5
Location: 5
Quality: 5
Staff: 5
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Reply from Store First Self Storage

Thank you so much for your wonderful feedback! We’re delighted to hear that our facilities have been a great help during your move and that you’ve enjoyed the 50% saving for the first 12 weeks. It’s fantastic to know our friendly and helpful staff made a positive difference. Thank you for being a valued Store First customer!

Rated 5 out of 5 stars

Very safe and secure with professional friendly staff. Happydays

Customer service: 5
Location: 5
Quality: 5
Staff: 5
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Reply from Store First Self Storage

Thank you for the amazing review and 5 stars! We're thrilled to hear you've had happy days at our Blackburn store and you've found it safe and secure with our friendly team. Thanks again for choosing Store First!

Rated 5 out of 5 stars

Easy process to get a storage unit, clear guidelines and reasonable price.

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Reply from Store First Self Storage

Thanks for your feedback! We’re glad you found the process easy, the guidelines clear, and the pricing reasonable.

Rated 5 out of 5 stars

Staff are great.Proffessional and polite.Helpful

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Reply from Store First Self Storage

Thanks so much for your feedback! We’re thrilled to hear the Blackburn team were professional, polite, and helpful. We really appreciate you choosing Store First!

Rated 4 out of 5 stars

Brill team and facilities

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Reply from Store First Self Storage

Thank you for the great review for our Blackburn self storage and for choosing Store First. If you're ever in need of storage again, we'd love to welcome you back!

Rated 5 out of 5 stars

Excellent service, great location and great price.

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Reply from Store First Self Storage

Thank you for your kind words! We’re glad you enjoyed the service, location, and value. We really appreciate your feedback!