Storz & Bickel GmbH Reviews 

I’ve had crafty and mighty and both were great, then moved up to the Venty and it’s amazing. I had an error course come up and sent an email over to s&b for repair. They asked for a quick video of the fault code and serial number off the back and then the next thing I new, they were sending me a new one, it landed on the door step the end of the next day.
Blown away with the service.
Customers for life
Thanks
XXXX

I have owned two of these Venti’s now either of them have lasted more than two months. An error of E04 comes up. Customer service is nonexistent. Do not waste your money on this product. If I could give it zero stars, I would.

Venty bricked, support asking for more and more videos once a month.

I have Crafty, Venty, and Volcano. All until Venty was good. They even replaced a broken Crafty that I couldn't charge.

But now with "BRAND NEW VENTY," which stopped working after a couple of uses, and from July, I have tried to get support, and they only ask for more videos.

It is so stupid and upset that you pay 490 euros and get nothing. It feels like a scam. I am moving to another brand.

Upd: gave 5 star, cause in the end support sent new venty instead of broken one

I've been using Storz & Bickel products since I bought a Crafty and moved on to the Mighty and then the Venty. The Venty is hands down the best performing vape I've ever used (I've tried many!) But after 10 months I had an Error04 come up. Storz & Bickel paid to ship it back to Germany and then supplied a brand new unit, all inside of a week. Customer service 101 right there, hard to know what everyone else is whining about. Highly recommended.

Long story short, bought a venty plus some accessories directly from their website on 1st Oct. After 2 days without an email confirmation i tried to contact them, it took a while but they said my purchase was automatically canceled that i had to make the purchase again. I could see in my bank account the money was on hold and they didnt claim it. So i made the purchase again, got the confirmation, after a week or so the venty arrived and eventually the unclaimed money turned back into my account. Now last friday (26 Oct) woke up to less 500€ in the account and started panicking. After talking to my bank they said that the money i was missing was claimed by storz and it was a common practice for companies to do so, so the bank washed their hand off it. As of today(30 Oct) after i tried to emailed them again a couple times I still got no answer whatsoever and had to take money out of the savings so that the bank doesn’t penalize my account for having negative balance. I still can’t understand why i got the unclaimed money back, and then after 2 weeks it just disappeared. The weird thing is that the venty plus the accessories that i ordered and top quality. Im amazed by it. But defensively not worth if you have to pay twice for it.

Scammers took the money for my venty then tried to chatge an extra €100 before they would deliver it.
It's a classic scam. No refund either..
Do no send Storz and Bickel your money
You will lose it.

Supposedly the product is good (I haven't tried it yet after struggling for weeks to get a successful delivery). But, the customer service is very bad. They emit a palpable "No F***s Are Given" attitude. I would not trust these people with anything and will not be able to order from them again in the future.

Great product but the worst customer service I have encountered since the early 90s. Completely ignorant to emails and only responded once on social media dms after complaining about no email response after 2 days. When they did respond it was curt and completely unhelpful to hidden delivery charges that where not announced on their website specified for uk customers to pay a £74 duty tax. Then it's back to being ignored. Let's face it. I am not their first uk customer in the last 4 years so why aren't we warned specifically about this charge and then ignored. I will never buy a product of theirs again just through principal.

Useless. the whole experience has been nothing but disappointment upon disappointment. Bought a crafty plus. After a stupidly complicated online app I managed to change the temp settings. ( why is this not a manually changeable feature like all others?) also this app is not and app like you would find on the app or play stores… upon venturing out with fully charged device I decided to use it. It began to heat and flash red but after only a few short minutes it turned off.. I went to try again and same thing. Took it to the store and was told “yeah these things happens” and was told to go directly to yourselves. Which has lead to me talking to AI for an hour and getting nowhere. Please can a replacement product be issued as I spent hundreds on a product I can’t use… and can’t get the local shop to refund.

Error 04 in my venty

I have bought a Crafty+ and after 4 months of use its orange botton stopped working, support of SB start bouncing me with reseller "planet of the vapes", then reseller stopped receiving emails from me with attachments and links to video of mulfunction unit. This company is unreliable partner and does not respect clients, their support is unreliable as well, their partners unreliable as well, do not give them your money, buy cheaper china vapes at least they do the job. I am very unsatisfied of the product and post sale service. You do not have to promote made in germany like Mercedec Benz do.

Absolutely exceptional RMA service, my mighty had been giving error codes so I sent it in under warranty which cost me nothing and a week later I have a brand new one as they couldn't fix the old one, I'm fed up of seeing the mixed reviews, they don't deserve the bad ones. Cheers to all at S&B, you've made a customer very happy.

Item missing from box, customer service non existent. Don't believe the hype...

Customer service leaves a lot to be desired. Sure the products are well made, but be careful and read the fine print because if you’re ordering and it goes through customs, be prepared to be hit with some extra charges.....and even for long standing customers, they do nothing about this. I was charged almost the total value of my order! When I reached out to them, I got a response (after 5 days) that basically it was my fault and they can’t do anything to help....oh and have a nice day! Yeah, thanks....save yourself some money and shop local.

Have had my mighty+ for 3 years, it had been working perfectly until it developed a crack in the ceramic and started gettinf er004 so it had to be returned, luckily it was still under warrenty was a bit of a mix up in customs but after they recieved it I got an email a few hours later saying they were sending me a brand new mighty+, sometimes they don't reply on their website but if there's a problem they will. They really are a great company and I couldn't be without my mighty+ and I'm very happy I have received a new one. Thank you!

Faulty goods which was obviously not 'new' with several previous error codes. Took ages to return (UPS), get repaired (not replaced) and returned. Poor customer service and unanswered questions. No apology or any offer of small compensation.

Outstanding customer service with extremly fast turn around on repair/replacement of my mighty plus
I have a few of there devices that are brilliant but what realy makes them stand out for me was the customer care on my mighty plus very fast turn around not arguments and a replacement on its way to me as we speak

I bought the Crafty and was so excited and made a big investment as I want to give up combustion smoking. Apparently, is the best in the market.

I have searched the best ways to use it and tried everything, but I can only get 2-3 puff of a full dosis, very thin smoke comes out, and after 3 puffs is finished.

You need to give such big and deep puffs that it seems like a big effort for the lungs, completely unnatural smoking.

It is all plastic based and seems done with a terrible quality, and the price is totally out of order for the quality of the materials and results.

It takes ages to charge and it last around 1 hour max. Really this item should cost less than half of the price.

They used to be the best.

I bought a Venty in December and within 2 months it bricked. They processed a return normally. Now after another 3 months the new one died. They refuse to return and tell me to just wait, there is a future update that will fix it. It doesn't make any sense and it's already been 2 weeks. What are they doing? Anti consumer company resting on the reputation it earned in the past. Terrible people today.

The products are outstanding.
I had an issue and used the 3th year of warranty, with super fast communication I received a brand new device within 10 days.
This company stands for quality and service!