Stove Fitter's Warehouse Reviews 

2,152
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Super-efficient with unbeatable prices. They carry large stock, package items well with quick delivery. The purchase was a Hobbit stove with rear flue wedge and stand/log-store.

Rated 5 out of 5 stars

We ordered a few 30-degree bends that weren't available elsewhere. Everything came well packaged and looks great. Just keep in mind that if you order "matte black" painted vitreous pipe from two diffe... See more

Rated 5 out of 5 stars

Very impressed by this company, great technical advice, user friendly website and somebody at the end of a phone line if you need help,very rare these days!! I made a mistake on the delivery day and a... See more

Rated 5 out of 5 stars

Cannot fault this company. We contacted them both before and after purchase - every time they were really responsive and helpful. That is a rarity with companies these days so it is so refreshing to c... See more

Company details

  1. Wood stove shop
  2. Chimney Services
  3. DIY Store
  4. Fireplace shop

Written by the company

We are the specialists in wood burning stoves (no gas, electric, oil, bioethanol or fake flame).


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,152)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stove Fitters review

I recently bought a stove and flue kit from Stove Fitters. The whole experience from initial browsing on the site was top class.

In particular the guides that Julian (the owner) provides were super helpful and are worth their weight in gold.

Highly recommend Stove Fitters as the go to wood burner supplier.

27 November 2024
Rated 2 out of 5 stars

Stove left in the road

The delivery driver left the stove in the road as I wasn’t at home. He had no idea when I was returning, and it’s incredibly heavy to move.

15 November 2024
Stove Fitter's Warehouse logo

Reply from Stove Fitter's Warehouse

Sorry to hear this. We do pay a National Courier for a signed-for service and they are not supposed to behave this way. It is very frustrating when delivery companies do not perform as they should. Please accept our apologies. Julian.

Rated 5 out of 5 stars

I have given this a 5 star for the…

I have given this a 5 star for the friendly and responsive customer service- we had a couple of glitches as part of the order was not dispatched and this was rectified quickly. Also one of the bolts was missing from our hobbits but the fitters luckily had a replacement

25 November 2024
Rated 5 out of 5 stars

Easy to order vitreous flue pipe

We ordered a few 30-degree bends that weren't available elsewhere. Everything came well packaged and looks great. Just keep in mind that if you order "matte black" painted vitreous pipe from two different companies then they make look completely different. Luckily it didn't matter for us.

18 November 2024
Rated 5 out of 5 stars

Incredibly helpful call with Stove…

Incredibly helpful call with Stove Fitters Warehouse. We had run into an issue with three fireplaces we had bought elsewhere and Stove Fitters Warehouse were great in talking around the subject of installation and proposing solutions. They clearly have many years of experience in the world of stoves.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Quality products and great service

This was the first time I have fitted a wood burner. The help with design and general advice provided by Raymond and Julian was excellent. The products are of excellent quality which all made the job straight forward even when I encountered the unexpected issue of a joist blocking the path of the flue. The necessary additional items to overcome this were dispatched immediately.

23 October 2024
Rated 5 out of 5 stars

Would recommend.

Everything was A1, the ordering, the delivery and the competitive price. The delivery person was accommodating and easy to communicate with. 5 stars without a doubt!

20 November 2024
Rated 3 out of 5 stars

Parts missing

Parts missing, fitter couldn't install,had to come back, over a week later

23 October 2024
Stove Fitter's Warehouse logo

Reply from Stove Fitter's Warehouse

Sorry to hear this Phil. We do request parts are ordered well ahead of fitters arriving. We strive for perfection of course but human error or unforeseen events catch us every now and then. I hope the install went to plan in the end. Kindest regards, Julian (owner).

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