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Stpaulscollective Reviews 226

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that were of poor quality, often appearing to be inauthentic or not as described, which was a significant source of disappointment. Reviewers also frequently experienced issues with customer service, noting a lack of response to emails and unresolved concerns regarding the authenticity of their purchases. Furthermore, many people faced problems with their orders, including items arriving squished, damaged, or not at all, leading to frustration, especially when these were intended as gifts. However, some customers also noted that their orders arrived quickly, sometimes even with a complimentary gift, and found the products to be perfect and as described. Despite concerns about authenticity, a few people were satisfied with the quality of the plush toys and the overall ordering process.

What people talk about most

Product

Consumers find product authenticity to be a significant concern, with many reporting receiving items that... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ease of... See more

Quality

Reviewers mention significant disappointment regarding product quality, frequently reporting that items... See more

Response time

Users describe negative interactions with response times, with many customers reporting that their emails go... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Poor quality item sold that was meant to be a 'JellyCat' Ricky Rain Frog but arrived with a different cardboard tag and a label that had the tell-tale word 'Shang' on it. We have tried contacting... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top class service

The fact that i live in England and didn't realise that you didn't. Brill service and got a free item too. Thank you - top class service

13 October 2025
Rated 1 out of 5 stars

Unfortunately I fell for the scam

Unfortunately I fell for the scam. I was looking for a panda jellycat so was very excited when smudge popped up as in stock.
Jellycats from this website are fake and I wish that I had read the reviews beforehand..very sad mum and little girl.

13 October 2025
Rated 1 out of 5 stars

Fake!!

Extremely disappointed when it was pointed out to me by my young granddaughter that the item I purchased was a very poor fake. The quality of the item was poor, and it was incorrectly labelled. The different style of bag should have been a red light. Never again!!😡😡

13 October 2025
Rated 5 out of 5 stars

Excellent!

Excellent!! I purchased for a gift and the recipient will be so excited since these were showing out of stock online. The extra gift was such a nice surprise!! She’ll love them all!!

13 October 2025
Rated 5 out of 5 stars

Fabulous company

Fabulous company. I was worried these may be fake items but absolutely not. Great delivery time despite distance travelled. Packaged well and my daughter was over the moon with the free gift. I will definitely be ordering again

12 October 2025

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