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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products of questionable authenticity or poor quality, with items often arriving squashed, misshapen, or not matching descriptions. Reviewers also frequently experienced issues with customer service, noting a lack of response to emails and unresolved concerns regarding product authenticity. The return process was a significant source of frustration, as many were asked to pay for shipping back to China, often at a cost comparable to the product itself. Delivery times were often criticized for being slow and unreliable, with some orders not arriving at all or missing promised delivery dates, especially for birthday presents. Conversely, a small portion of people felt satisfied with their purchases, praising quick delivery, good packaging, and the quality of the products, sometimes even receiving unexpected free gifts.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Order

Users describe ambiguous interactions with order, with many reviewers expressing significant dissatisfaction... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over receiving... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of replies to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Rated 1 out of 5 stars

Cancelled order

My order was dispatched and then I had an email a few days later saying that the order has been cancelled due to my request - which I never did.

8 October 2025
Rated 1 out of 5 stars

Extremely Poor quality

Was sent timmy turtle, paid $83+ for this toy. Recieved in poor condition his arm has been sewn back on by hand with white cotton and is about to fall off. I asked for a resolution and was offered minimal ie small % off next purchase. I do not want another purchase i wanted an intact timmy for my daughters birthday. Very poor service. Ample time has been given for a resolution. Not happy at all

4 October 2025
Rated 1 out of 5 stars

Don’t think Jellycat is Genuine.

I thought I was buying a genuine jellycat but this clearly isn’t. Should have read the reviews beforehand I guess as lots of other people made the same mistake. Won’t be buying from them again.

8 October 2025

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