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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products of questionable authenticity or poor quality, with items often arriving squashed, misshapen, or not matching descriptions. Reviewers also frequently experienced issues with customer service, noting a lack of response to emails and unresolved concerns regarding product authenticity. The return process was a significant source of frustration, as many were asked to pay for shipping back to China, often at a cost comparable to the product itself. Delivery times were often criticized for being slow and unreliable, with some orders not arriving at all or missing promised delivery dates, especially for birthday presents. Conversely, a small portion of people felt satisfied with their purchases, praising quick delivery, good packaging, and the quality of the products, sometimes even receiving unexpected free gifts.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Order

Users describe ambiguous interactions with order, with many reviewers expressing significant dissatisfaction... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over receiving... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of replies to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Your shipment tracking is vague & spasmodic. No indication was given on how long it would take to be delivered when the order was accepted & payment made & tracking was not helpful.

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

DO NOT BUY FROM THEM SCAMMERS bought over £100 worth of Jellycats but realised they were fakes on arrival. Contacted them to start a return/ refund in July 2025. Used DPD via the post office to return... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(226)

220 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, as described. Fully informed all the way. Very happy and will have a very very happy Granddaughter too :-)

9 October 2025
Rated 1 out of 5 stars

SCAM - Do not purchase from here

I received notice that my order was cancelled. They claim it was per my request. I NEVER cancelled this order. I should have done my homework...I NOW read all of the reviews that this company is a SCAM. Yes, I guess it is.
GIVE ME MY MONEY BACK NOW

9 October 2025
Rated 1 out of 5 stars

Not receiving anything

I am not sure what’s going on. I’ve been charged without receiving anything. I received a photo from delivery, according to the photo I had received. I went to the place, without showing anything. Tried my best to contact with sender, without hearing any response back!
Totally disappointed about this! Not professional and ethical at all.

9 October 2025
Rated 1 out of 5 stars

Fake products, do not buy

Advertising real jelly cats to send out a load of cheap sh**, eyes are more pissed than your local piss head at the pub on a Saturday evening, only bought it from this page as the one I wanted was out of stock everywhere, requested to return and they’re wanting me to ship it back to Shanghai and pay the shipping fees😂 must be smoking some good stuff. Don’t use this page, there products are naff, cheap material and 100% not jelly cats.

15 October 2025
Unprompted review

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