Strakers Reviews 

724
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing exceptional support and keeping everyone fully informed throughout all stages of property sales and purchases. Consumers consistently note that the team is extremely professional, highly knowledgeable, and always ready to answer questions promptly with genuine warmth and reassuring clarity. However, some people were dissatisfied with feeling heavily pressured during deals or encountering poor communication and negative treatment from certain agents. A few reviewers additionally mentioned experiencing unexpected difficulties or feeling somewhat stressed during complicated moments throughout their overall property journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, describing the experience as professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, praising the professional, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently rented a new home through Strakers estate agents Chippenham. We were looked after by Karen Elson from the first look around right through the application process, Karen looked after us f... See more

Rated 5 out of 5 stars

We recently purchased our new home in Pewsey with the help of Mark Loveday at Strakers, and we’re so grateful for his support throughout the process. Calm, professional, and always one step ahead,... See more

Rated 5 out of 5 stars

Giving an honest appraisal of the property's value. We also liked the idea that if needed they have an in-house auction department, which we finally used to sell the property. Fully explaining t... See more

Rated 5 out of 5 stars

Throughout the long process of 14 months to complete our house move, which involved selling our house 3 times, the staff at Strakers went well beyond what might be expected to support us and promote o... See more


Company details

  1. Money & Insurance

Written by the company

Quality engagement and building a relationship with our customers is something we are proud of and why we have unrivalled success across Wiltshire. We specialise in Residential Sales, Lettings and hold eight online Auctions a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(724)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

a very straight forward process to relet our house. Great service and our needs were understood. Abi was most helpful

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Mark at Pewsey has an unparalleled…

Mark at Pewsey has an unparalleled knowledge of the area.
He offers good advice and a realistic valuation to sell the property, not to get the business, as many other agents do.
He works hard to see the sale through from start to finish.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to say Strakers…

I would just like to say Strakers Property management who manage flats we own in Chippenham Wiltshire have been very helpful over a long period of time since owning them, especially Graham based in Devizes. I am writing this to thank them all for their professionalism and caring attention.
Gordon and Sylvia Townsend

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Cowboy Outfit

I would avoid, they have some questionable practices and lies come out of their mouths with ease.

I placed my property with them to sell. After a couple of months I gave them notice as I wasn’t happy with their service. An offer was made in this notice period. I felt that Strakers deliberately misled me over the length of the chain. I believe they gave me false information to lessen the chain and make the offer seem more attractive. They did this to induce me to accept the offer in the notice period. By the time I found out the correct length of the chain and this information did not come from them I was 6 to 7 weeks in. I had already committed £5k in Solicitors fees for the sale and a purchase. The chain collapsed and they were not even aware of this, I was informed via my buyer, this was just a few days before completion. I made a formal complaint, they failed to investigate my complaint and ignored correspondence from me. I reduced their fee accordingly and I was threatened with legal action. They refused to meet with me to try to resolve my complaint. Their answer was to refer me to the Property Ombudsman and take no accountability for their lies and poor service.To cut a very long story short eventually the house sale did go through. Strakers ended up waiving their fee completely…... They cited issues with their contract but I suspect it was a fear of having their membership to the Property Ombudsman revoked.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience with Mark Loveday and Strakers

I cannot recommend Mark Loveday at Strakers highly enough after my experience buying my first home. From start to finish, the entire process was smooth, efficient, and stress-free, all thanks to Mark's exceptional support.

From the very beginning, Mark was incredibly informative, taking the time to explain every step of the process in detail. As a first-time buyer, I had a lot of questions, but Mark was always patient and thorough, making sure I understood everything without feeling overwhelmed. His expertise was evident, and it gave me the confidence I needed to make informed decisions throughout.

Despite being highly professional, Mark was also very easy-going, which made the whole experience feel much more relaxed. He struck the perfect balance between being knowledgeable and approachable, and I never felt pressured or rushed. Communication was always clear and timely, with updates provided at every stage, ensuring I was always in the loop.

What really impressed me was how quickly the whole process moved. From finding the right property to getting the keys, everything was handled swiftly and efficiently. Mark managed to keep things on track and ensure everything went through without delay, which made the process far less stressful than I had anticipated.

Overall, I’m extremely pleased with the service I received and wouldn’t hesitate to recommend Mark Loveday at Strakers to anyone looking for an estate agent who is not only professional but also genuinely dedicated to making the home-buying experience as smooth as possible. Thank you so much for helping me find my perfect home!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great auction experience

First time using their auction process. Good choice, very easy and excellent support from their auction team. Would highly recommend and use again.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Easy system to use

Easy system to use. If I had any questions about any part of the process, the team were more than happy to help and we're always available.

29 August 2024

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