Strakers Reviews 

723
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently highlight the professionalism and helpfulness of the staff, who are often described as going above and beyond to support customers. Many people appreciate the team's excellent communication, noting they are kept well-informed with regular updates and prompt answers to questions. Customers frequently describe the service as efficient and supportive, making complex processes like buying or selling property feel manageable and stress-free. Reviewers consistently express high satisfaction, often returning for multiple transactions due to the reliable and knowledgeable service provided. Customers frequently highlight the team's expertise in navigating challenging situations and their ability to provide effective guidance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently rented a new home through Strakers estate agents Chippenham. We were looked after by Karen Elson from the first look around right through the application process, Karen looked after us f... See more

Rated 5 out of 5 stars

We recently purchased our new home in Pewsey with the help of Mark Loveday at Strakers, and we’re so grateful for his support throughout the process. Calm, professional, and always one step ahead,... See more

Rated 5 out of 5 stars

Giving an honest appraisal of the property's value. We also liked the idea that if needed they have an in-house auction department, which we finally used to sell the property. Fully explaining t... See more

Rated 5 out of 5 stars

Throughout the long process of 14 months to complete our house move, which involved selling our house 3 times, the staff at Strakers went well beyond what might be expected to support us and promote o... See more


Company details

  1. Money & Insurance

Written by the company

Quality engagement and building a relationship with our customers is something we are proud of and why we have unrivalled success across Wiltshire. We specialise in Residential Sales, Lettings and hold eight online Auctions a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

723 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(723)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Strakers are fantastic!

Everyone at Strakers was so helpful and friendly. They were always available to help answer any questions or help to move the sale along as quickly as possible. I couldn’t recommend them enough. A fantastic, honest and truly reliable estate agency.

5 February 2024
Rated 5 out of 5 stars

Professional and helpful

From the outset I found the team at Strakers professional and friendly. The whole process (13 months) from first introductions, valuation, probate and on to to auction was extremely smooth, finishing with a good result on the day.

15 February 2024
Rated 5 out of 5 stars

House Sale

The house valuation recommendation was great as we sold close to asking price. We were kept well informed throughout the selling process. All staff were friendly and helpful.

29 January 2024
Rated 5 out of 5 stars

Strakers Auctioneer are very efficient

Strakers Auctioneer are very efficient, they are very organised. More than helpful with all the viewings, any additional information that needed was provided professionally.
The online buying of the house on the day of auction went very smooth, thanks to all the staff at strakers
Highly Recommended

15 February 2024
Unprompted review
Rated 5 out of 5 stars

A truly positive experience of Strakers

We are delighted with the service offered to us by Strakers. They managed the purchase of our property and seamlessly moved to letting if for us for the six month period leading up to our move. The service is personal and proactive and the 'in-going' process was thorough and revealed one or two issues around gas safety which we'd not previously been aware of. We would totally recommend Strakers

15 January 2024
Rated 5 out of 5 stars

Professional company

We have used Strakers to sell 2 properties at auction. The process of selling at auction has been fully explained, and we were kept up to date with all viewings booked.

The staff are very professional and correspondence both written and verbal is excellent

We would recommend them to anyone looking to sell at auction

7 December 2023
Rated 5 out of 5 stars

Selling made easy

My job was to sell my Aunt’s house in Chippenham Wiltshire.Not from this area I decided to check out the Estate Agents on line. Strakers came out on top, so I decided to visit their high street office to start proceedings. From there on in it was simple, couple of forms to fill out, leave the rest to the experts.
Thank you Strakers.

23 June 2023
Rated 1 out of 5 stars

Never let through Strakers

If you check the reviews for strakers on any other website you will find them swamped in negative reviews, at least on the letting side. I have been with them for over 10 years, as the house I bought was let to a lovely lady and strakers had originally facilitated this with the previous owner. However today they misplaced my contact details for the Xth time and I've had it, my details have not changed since I signed my first contact with them. Yet they keep contacting the previous owner. I have escalated this issue within the company, they have 4 different methods to contact me directly if they wish and yet they never do. Gods they even sent me my automated monthly statement just fine today, and yet I got an email from the previous owner that he had recieved one with the addendum that I could not be contacted.

11 December 2023
Unprompted review
Strakers logo

Reply from Strakers

We were extremely upset to read the content of your review, but are delighted we have had the opportunity to speak directly with you and quickly resolve matters. You are a highly valued customer and we thoroughly enjoy working with. Please do not hesitate to contact us if we can be of any further assistance. Many thanks Carla

Rated 4 out of 5 stars

Great prompt service by Strakers

Great prompt service by Strakers, Guy made us feel valued and told us what worked for the market at the time. Just felt communication could be better after the offer came in, and may have avoided a long drawn out sale with buyers who were trying to pull the wool…

28 July 2023

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