Stratco - Busselton Reviews 6

TrustScore 2.5 out of 5

2.5

18 Wright St, 6280 Busselton, WA, AU


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Rated 5 out of 5 stars

Absolutely the BEST customer service I think I've ever had, anywhere. Dave went above and beyond, and made it all so easy. Dave and the crew at Stratco Busselton are all incredibly friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Have got to write a review on the great team work from the Manager and his staff at the Busselton Store. My husband and I are doing an extension to our patio and their help has been unbelievable. N... See more

Company replied

Rated 1 out of 5 stars

Been ‘waiting’ October/November for someone to travel from Busselton to Dunsborough to service our electric outdoor roof louvers . Had to agree in writing to an exorbitant call out fee at the time... See more

Company replied

Rated 5 out of 5 stars

Flat pack shed from Stratco Busselton. I was a little worried about how it all would fit together but I must say it went really well. The staff told me the basics - get on a flat area - I used my tra... See more


Company details

  1. Hardware Shop
  2. Building materials store
  3. Home improvement shop
  4. Outdoor furniture shop
  5. Patio enclosure supplier
  6. Roofing Supply Shop

Information provided by various external sources

With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Been ‘waiting’ October/November for…

Been ‘waiting’ October/November for someone to travel from Busselton to Dunsborough to service our electric outdoor roof louvers . Had to agree in writing to an exorbitant call out fee at the time with no time given. But honestly did not think it would 6 months.
Provided all needed details ….. ITS APRIL and we have not heard a peep.
Did remind them before Christmas with no reply.
They may be great for other things but don’t get the electric outdoor / rain sensored louvre ,because if anything happens they don’t come to fix them. Even got an electrician in but he wouldn’t even look at it. If ANY one has another suggestion would love to hear.

20 April 2025
Unprompted review
Stratco - Busselton logo

Reply from Stratco - Busselton

Hi Megan, we are disappointed to hear about your experience. Can you please provide additional information so we are able to further investigate this issue? Please email contact@stratco.com.au

Rated 5 out of 5 stars

Absolutely the BEST customer service I…

Absolutely the BEST customer service I think I've ever had, anywhere. Dave went above and beyond, and made it all so easy. Dave and the crew at Stratco Busselton are all incredibly friendly and helpful, I can't recommend them highly enough. Thanks Dave 🙂

13 March 2023
Unprompted review
Stratco - Busselton logo

Reply from Stratco - Busselton

Hi Karen, thank you sharing your experience! We're very happy to hear about your experience at our Busselton store with Dave and his excellent customer service.

Rated 5 out of 5 stars

Great teamwork

Have got to write a review on the great team work from the Manager and his staff at the Busselton Store.
My husband and I are doing an extension to our patio and their help has been unbelievable.
Nothing was to much trouble…we are very happy.

29 April 2022
Unprompted review
Stratco - Busselton logo

Reply from Stratco - Busselton

Thank you, we appreciate you taking the time to share your experience with us.

Rated 1 out of 5 stars

Went to Stratco Busselton on Saturday…

Went to Stratco Busselton on Saturday the 12th of March only to find the store was closed.
Always under the impression that
Stratco provided more for the DIY customer.
No point being closed on a Saturday when it’s the
only day a lot of DIY’s can get to the store.

12 March 2022
Unprompted review
Stratco - Busselton logo

Reply from Stratco - Busselton

Hi Terryl, thank you for providing your feedback. I am sorry to hear you had this experience with Stratco Busselton. As you can see on the website, the store is closed on the weekend, however, the next nearest store Bunbury is open on a Saturday. If you can't make it into a store, please call us on 1300 165 165 so we can assist you over the phone. Thanks, Annabelle

Rated 5 out of 5 stars

Flat pack shed from Stratco Busselton

Flat pack shed from Stratco Busselton. I was a little worried about how it all would fit together but I must say it went really well. The staff told me the basics - get on a flat area - I used my trailer top, and told me about the wrap around ends that join the backs and sides. All the holes lined up !! And the instructions are very good with magnified diagrams of important small bits. The shed is 2.1m x 1.5m with swinging door. The job took about 5 hours over two days - the first day putting all the panels into their slotted holders, the second day standing it all up.The shed looks great.

4 February 2020
Unprompted review

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